We were selling mum’s house, bought in 1982, and needed an EPC asap. We found the link on Google and it couldn’t have been simpler to arrange. The assessor contacted us directly as soon as we had paid... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The EPC technician (Luke) who surveyed our property, firstly was on time, polite, considerate and he took time to explain how the system worked based on the efficiency ratings of all areas, from boile... See more
Company replied
Propcert EPC Assessors are very Punctual to their schedule & every detail clear with advices for improvement if any needed. I really appreciate their sincere & Prompt actions to their tasks . Thank y... See more
Company replied
Service was quick, efficient and reasonably priced. Had chosen the company before receiving the quote as it offered a service that sounded straight forward was the quoted a better price than I had bee... See more
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Company details
About energyperformancecertificates.co.uk
Written by the company
energyperformancecertificates.co.uk is an Eco Approach and PropCert company, specialising in a range of property certificates and services including;
-
> Solar
> Air Source Heat Pumps
> EPCs
> EICRs
> Gas Safety Certificates
> New Build Services + more
Contact info
182a High Street, BR3 1EW, Beckenham, United Kingdom
- 0203 397 8220
- support@energyperformancecertificates.co.uk
- www.energyperformancecertificates.co.uk
4.5
Excellent
28K reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Very good booking service.
July 15, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re pleased to hear that you found our booking service very good. We always aim to make the process as simple, efficient, and straightforward as possible for our customers, so we really appreciate your feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
EPC required for rental property
The EPC assessor contacted me directly within minutes with suggested appointment time, which I could confirm or change. Survey took about 15 minutes and was posted on the GOV.UK website the same day. Very pleased with my first use of energyperformancecertificates.co.uk
July 22, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you had such a positive first experience with us. It’s great to know that the EPC assessor contacted you quickly, offered a convenient appointment time, and that the survey was completed efficiently with your certificate available on the same day.
We always aim to make the process as simple, quick, and hassle-free as possible for our customers, so we really appreciate your kind feedback and are pleased to hear you were happy with the service you received.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Excellent service
Everything went well. The surveyor Mike was very professional and completed the survey quickly and efficiently. He also forwarded a copy of the certificate the same day. Excellent service.
July 22, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that everything went well and that you received an excellent service. It’s great to know that Mike was professional, efficient, and completed the survey quickly, as well as providing your certificate on the same day. We’ll be sure to pass your kind feedback on to him.
We always aim to provide a smooth, reliable, and professional service for our customers, so we really appreciate you sharing your experience.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Great service
Really great service. Within a couple of hours of paying for the service I had been informed of the name of the individual who would be coming. The next day they made contact and booked an appointment with me. On the day, the assessment took approximately 15 mins and the EPC certificate was updated on the government website that same night.
July 22, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us such a fantastic review.
We’re delighted to hear how smooth and efficient your experience was from start to finish. It’s great to know that you were contacted quickly after booking, provided with your assessor’s details, and that the appointment was arranged so promptly.
We’re also pleased to hear that the assessment was completed quickly and that your EPC was updated on the government website the same day. We always aim to provide a fast, reliable, and hassle-free service for our customers, so it’s wonderful to hear that this was your experience.
Thank you again for your kind feedback and for choosing us. Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Kind regards,
Hayley
Customer Service Manager
Great service
Great service , quick service
Gentleman was lovely who came to us , very professional and polite , friendly
July 21, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you received great and quick service. It’s wonderful to know that the gentleman who attended was professional, polite, friendly, and provided such a positive experience. We’ll be sure to pass your kind feedback on to him.
We always aim to provide a reliable, efficient, and customer-focused service, so we really appreciate you sharing your experience with us.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Easy to arrange a visit and assessor…
Easy to arrange a visit and assessor was very efficient.
July 15, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re pleased to hear that you found arranging your visit easy and that the assessor was efficient during your appointment. We always aim to make the process as simple and straightforward as possible for our customers, so we really appreciate your feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you received great service and found our team friendly, efficient, and quick. We always aim to provide a smooth and reliable experience for our customers, so we really appreciate your kind feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
The man that came was very helpful and…
The man that came was very helpful and friendly gave good advice
July 22, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that the assessor who attended was helpful, friendly, and provided you with good advice. We always aim to provide a professional and informative service for our customers, so it’s great to know this was your experience.
We’ll be sure to pass your kind feedback on to the team member involved.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
JRJR
My experience of using your Company was very satisfactory. A Simple and straight forward proceedure all done with a phone call and two emails. I will be useing your service again.
July 22, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you found your experience with us satisfactory and that the process was simple and straightforward. It’s great to know that everything was completed smoothly through a phone call and a couple of emails.
We really appreciate your kind feedback and are pleased to hear that you will be using our service again. We always aim to make the process as easy and hassle-free as possible for our customers.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you received excellent service and that you would recommend us. We really appreciate your kind feedback and are pleased to know you had a positive experience with us.
We always aim to provide a professional, efficient, and reliable service for our customers, so it’s fantastic to hear this was reflected in your experience.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you found booking your visit easy and that you received good communication from the start. We always aim to make the process as simple, efficient, and straightforward as possible for our customers, so we really appreciate your feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Not experienced
He rated it a D because he couldn't work out how old the windows were and they had only been replaced a couple of years ago and they still look new, I would expect these people to know what they are looking at.....
July 14, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to provide your feedback.
We’re sorry to hear you were disappointed with the EPC rating provided. We understand your concerns regarding the windows and appreciate that, from your perspective, they appear to be relatively new.
We would like to clarify that the field worker does not personally decide the EPC rating. The rating is calculated using government-approved methodology and software, based on the information recorded during the assessment. The assessor’s role is to collect the relevant details and evidence from the property, which is then assessed in line with the requirements set by the accreditation scheme and governing body.
If you have any concerns regarding the information recorded, the age of the windows, or how the rating was reached, please email us at info@propcert.co.uk with your order details. We can then review this further, liaise with the field worker who completed the assessment, and ensure any queries are explained or addressed where appropriate.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re pleased to hear that the appointment was completed on time and that the readings were carried out and results provided promptly. We always aim to provide a reliable, efficient, and straightforward service for our customers, so we really appreciate your feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Easy to arrange and very quick
July 13, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you found our service easy to arrange and very quick. We always aim to make the process as simple, efficient, and hassle-free as possible for our customers, so we really appreciate your feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Professional, Kind and Efficient EPC Service
The EPC booking process was incredibly easy and straightforward.
The customer service I received from the energy surveyor on the day was excellent. I couldn’t have wished for a better experience, he was professional, kind and showed genuine empathy, which made the whole process feel much easier.
A fantastic service from start to finish. Thank you!
July 20, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us such a wonderful review.
We’re delighted to hear that you found the EPC booking process easy and straightforward, and that you had such a positive experience with our team. It’s fantastic to know that the energy surveyor who attended was professional, kind, and showed genuine empathy throughout the appointment.
We always aim to provide a friendly, efficient, and supportive service from start to finish, so we really appreciate your kind words and are pleased to hear that we were able to make the process easier for you.
We’ll be sure to pass your lovely feedback on to the surveyor involved.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
It was great experience from start to…
It was great experience from start to finish for renewing my Energy Performance Certificate (EPC) by Propcert. It was smooth process, easy and quick.
July 21, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you had such a great experience renewing your EPC with us. It’s fantastic to know that you found the process smooth, easy, and quick from start to finish.
We always aim to make arranging an EPC as simple and hassle-free as possible for our customers, so we really appreciate your kind feedback and are pleased to hear you were happy with the service provided.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Mis-leading instructions that state you…
Mis-leading instructions that state you need a new EICR if unsatisfactory. YOU DO NOT! you need to have the work done and you can use anyone to do this, NOT the ridiculously inflated prices you receive and the scare-mongering emails that suggest you have to use the quite provided. NIC agree and will be looking at this. No apology or compensation offered.
July 21, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to share your feedback. I am very sorry to hear that you felt our communication was misleading, and I apologise for any concern or frustration this caused.
To clarify, we do not state that remedial works must be completed by ourselves. Customers are free to use any qualified electrician to carry out the required remedial work. If the remedials are completed by a third party, a satisfactory EICR would still need to be issued following the completion of those works to confirm the installation now meets the required standard.
Our remedial quotations are entirely optional. Where we provide a quotation, the cost includes both the remedial works and the return visit, testing, and issuance of a satisfactory certificate afterwards. We certainly do not intend to pressure customers into using our services, and I sincerely apologise if our wording gave that impression or caused you to feel that we were scare-mongering.
We take all feedback seriously and will review your comments internally to ensure our communications are as clear as possible. If you would like us to look into your specific case further, please email electrical@ecoapproach.co.uk with your order details and we would be happy to discuss this with you directly.
Kind regards,
Hayley
Customer Service Manager
From first contact with sales team to…
From first contact with sales team to survey and issue of certificates very professional and first class service. Their Communication was faultless throughout the whole process and would recommend this company. They made everything extremly easy.
July 13, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us such a fantastic review.
We’re delighted to hear that you received a first-class service from start to finish. It’s wonderful to know that our sales team, survey process, certificate delivery, and communication throughout met your expectations and made everything feel easy and straightforward.
We always aim to provide a professional, efficient, and seamless experience for our customers, so we really appreciate your kind words and recommendation.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
No direct contact with the engineer.
No direct contact with the engineer.
Comms not good.
July 21, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your feedback.
We’re sorry to hear that you felt communication could have been better and that you did not have direct contact with the engineer. We understand how important clear communication is throughout the process, and we apologise that your experience did not meet the standard we aim to provide.
We are always looking for ways to improve our customer journey, and your feedback will be shared with the relevant teams to help us enhance the service we provide.
If there is anything further we can do to review your experience or assist you, please email info@propcert.co.uk and one of our Customer Service Advisors will be happy to help.
Thank you again for your feedback, and we apologise for any inconvenience caused.
Hayley
Customer Service Manager
Straightforward process with helpful surveyor
Simple booking process. The assessor was also very helpful and easy to deal with.
July 20, 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review.
We’re delighted to hear that you found the booking process simple and straightforward. It’s also great to know that the assessor was helpful and easy to deal with during your appointment.
We always aim to make the whole process as smooth and hassle-free as possible for our customers, so we really appreciate your kind feedback.
Should there be anything else we can do to assist, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
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