Called the customer service number to cancel our yearly membership. Ella was very friendly and helpful over the phone. The English heritage sites we have visited over the last years have been ama... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The Customer Service team are really helpful, we have been members for 4 years and couldn't remember which emails we had used for the Members area. The live chat option was the most effective way to... See more
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Fabulous visit to Audley End enhanced by the free tour of the garden. Welcoming, helpful and knowledgeable volunteers and staff. Everywhere we went was immaculate, the tool store and pot store was my... See more
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I had a query regarding a refund and I received a prompt and courteous reply from Nigel at English Heritage. English Heritage didn't have to refund me under their terms and conditions, but did so and... See more
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Company details
Written by the company
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Contact info
United Kingdom
- english-heritage.org.uk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very helpful agent jack
Had a chat with Jack who was very helpful!!! Solved my query quickly
August 1, 2026
Unprompted review
Immediate attention by Kayleigh who…
Immediate attention by Kayleigh who resolved my query with great speed
August 1, 2026
Unprompted review
Very good client support
August 1, 2026
Unprompted review
Rebecca's response to my question about…
Rebecca's response to my question about Brodsworth Hall 'accessability' was prompt, complete and very helpful. As always, English Heritage sets the standard.
July 30, 2026
Unprompted review
Fast response
July 31, 2026
Unprompted review
Rebecca was helpful and efficient.
July 31, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Comprehensive and Helpful
As a follow up from previous exchange, this was comprehensive and clear.
The answer fully answered my question and was very helpful.
Well Done
July 31, 2026
Unprompted review
Reply from English Heritage
Hi Simon, Thanks for your review! We're so happy to hear that your question was fully answered and that you found our response comprehensive and very helpful.
Customer service and English heritage sites
Called the customer service number to cancel our yearly membership. Ella was very friendly and helpful over the phone.
The English heritage sites we have visited over the last years have been amazing. Carisbrooke Castle and Osbourne House stood out for us. The activities for the kids at both the sites over the summer holidays were very engaging.
I'm sure we will rejoin in the future.
July 31, 2026
Unprompted review
Reply from English Heritage
Hi Unali, Thank you for your wonderful review! We're so glad to hear that Ella provided excellent service when you called. It's fantastic to know you enjoyed visiting our English heritage sites, especially Carisbrooke Castle and Osborne House, and that the children's activities were engaging. We hope to welcome you back in the future!
Quick and helpful answer.
July 31, 2026
Unprompted review
Reply from English Heritage
Hi Michael, Thank you for your wonderful review! We are so pleased to know that you found our answer to be both quick and helpful. We appreciate your positive feedback.
Fabulous visit to Audley End enhanced…
Fabulous visit to Audley End enhanced by the free tour of the garden. Welcoming, helpful and knowledgeable volunteers and staff. Everywhere we went was immaculate, the tool store and pot store was my favourite. Of course, the house is very special too!
July 24, 2026
Unprompted review
Reply from English Heritage
Hi Audrey, Thank you for your wonderful review! We are so pleased to hear that you had such a fabulous visit and enjoyed the garden tour. It's great to know that our volunteers and staff made such a positive impression, and that you appreciated the immaculate condition of the grounds, especially the tool and pot stores. We hope to welcome you back again soon!
I had a query regarding a refund and I…
I had a query regarding a refund and I received a prompt and courteous reply from Nigel at English Heritage. English Heritage didn't have to refund me under their terms and conditions, but did so and I'm most grateful to them for the way they handled my request. I visited Rangers House Greenwich and thoroughly enjoyed it. Well thought out displays and eady to read information booklets. An excellent experience both with the office and the venue
July 26, 2026
Unprompted review
Reply from English Heritage
Hi Niall, thanks for yur kind review! We are so pleased to hear about your positive experience with us, both in terms of our customer service and your visit to Rangers House Greenwich. We are especially glad that our team could assist you effectively with your query. Your kind words about the displays and information booklets are much appreciated. We look forward to welcoming you back again soon.
I had an issue logging into my account…
I had an issue logging into my account to change my direct debit payments. The problem was dealt with promptly and efficiently. Thank you!
July 30, 2026
Unprompted review
Reply from English Heritage
Hi Stephanie, thanks for your review! We're glad we could promptly resolve your login issue for direct debit payments. We appreciate you sharing your positive experience with us!
Live chat
Used live chat and it was quick and easy - issue sorted out with no fuss.
July 30, 2026
Unprompted review
Reply from English Heritage
Hi Mrs Farr, Thanks for your review! We're so glad to hear that using live chat was a quick and easy experience for you, and that your issue was sorted out without any fuss. We appreciate your feedback!
It was easy to navigate to the correct…
It was easy to navigate to the correct area on the website and Jack was very helpful and efficient. A pleasure to deal with. Thank you.
July 30, 2026
Unprompted review
Reply from English Heritage
Hi Martin, Thanks for your review! We're so happy to hear that navigating our website was easy and that our team member was helpful. We appreciate you sharing your positive experience!
Great customer service from Chelsea
Great customer service from Chelsea. Helped me with what I needed to fix.
July 30, 2026
Unprompted review
Reply from English Heritage
Hi Sarah, Thank you for your wonderful review! We are so pleased to hear that Chelsea was able to provide you with the assistance you needed. We truly appreciate your kind feedback.
When you need a little help
The Customer Service team are really helpful, we have been members for 4 years and couldn't remember which emails we had used for the Members area. The live chat option was the most effective way to help us with the query and the Agent was really helpful and efficient.
We now ready to plan our road trip for the summer holidays!
July 30, 2026
Unprompted review
Reply from English Heritage
Hi Kathryn, Thank you for your review! We're so glad to hear that our customer service team was so helpful in assisting you with your query, especially through the live chat option. We're thrilled you're ready to plan your summer road trip!
Complaints ignored
We purchased a Joint Membership after a 'Hard sell' on site and having not received a Parking Pass we've enquired and enquired, with on-site people saying that they can't issue parking passes but all emails / Complaint Forms are totally ignored, which is totally frustrating and quite frankly a disgrace!
We are refusing to pay additional parking fees when we've paid £149!
We've had no such problems with the National Trust where you receive 2 passes.
How on earth you can have such an issue with an organisation such as this is beyond us!
May 2, 2026
Unprompted review
Reply from English Heritage
Hi Richard, thank you for leaving a review. We're sorry that you've had trouble receiving your car stickers. Joint memberships should be issues with 1 sticker each. If you have filled in our complaints form, our customer experience team will get back to you as soon as possible. You are also welcome to email your complaint to customers@english-heritage.org.uk who can make sure this is passed onto the team.
Thank you again for letting us know your experience.
Saving our History
Looking after our Historic sites and making it easy for families to visit, explore and bring the past to life. Easy membership options and easy-going customer service
July 30, 2026
Unprompted review
Reply from English Heritage
Hi Simon, Thank you for your wonderful review! We're so pleased to hear that you find it easy to visit our historic sites and are happy with our membership options. We appreciate your feedback!
Easy to access and quick communication…
Easy to access and quick communication of the sad death of my husband. All records amended and new card on the way. Could not ask more. Thank you.
July 30, 2026
Unprompted review
Reply from English Heritage
Hi there, thanks for your review. We are truly sorry for your loss and appreciate you taking the time to share your positive experience during such a difficult time. We are glad we could assist you efficiently.
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