Visited a site that has no visitor centre of EH shop, but which itself (through signage, etc) made you want to learn more about its history (Bury St Edmunds Abbey). Swiftly found the guidebook onlin... See more
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Review summary
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What people talk about most
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Excellent customer service, I highly recommend English Heritage online shop. The website was easy to use, with plenty of choice and ordering was easy, checkout was simple and quick to use. The items I... See more
I decided to browse the shop online and found some amazing bargains and got an extra discount. My grandchildren love "Horrible Histories" that's a few presents sorted. My parcel arrived promptly and w... See more
It was very easy to order. We had previously bought the product at an English Heritage site we visited, so we were happy to order.. The delivery person, when it arrived, was very nice, friendly and... See more
Company details
Written by the company
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. The proceeds from the sales of our range of gifts and items on our online shop such as children’s toys, books, jewellery and collectables will go towards the upkeep of the properties throughout England.
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4.3
Excellent
7K reviews
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easy to order and very quick delivery
January 20, 2026
Order acknowledged quickly after…
Order acknowledged quickly after submission and was despatched speedily. Was notified about delivery at all stages and was received safely
January 20, 2026
Excellent location definitely worth a…
Excellent location definitely worth a visit, great support from staff for those with reduced mobility, easy parking and shop
December 30, 2025
Very smart
It was very straightforward to place our order and the very smart hoodie arrived very promptly. Thank you
December 17, 2025
Great value childrens' gifts that are also educational
Prompt delivery of childrens' Christmas gifts that were good value and educational
December 17, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I haven’t received my purchase.
December 15, 2025
Reply from english-heritageshop.org.uk
Dear Lesley Jeynes-Bates,
Apologies that you have not yet received your order, our system shows that was shipped. Please contact our customer service team at onlineshop@english-heritage.org.uk to investigate further.
Kind Regards,
English Heritage Online Shop
Quick despatch and received the parcel…
Quick despatch and received the parcel within the amount of working days given
December 14, 2025
Brilliant service as ever
Brilliant service as ever, ordered my gifts one morning and they were delivered the next morning, so quick and just before Christmas too :)
Yet again the goods were of great quality, the replica helmet is true to the original, came well protected in the packaging, which was probably a good thing as the box exterior was damaged and I feared the worst, it was saved due to the care taken to wrap it it in bubble wrap properly, it was also well oiled and in fantastic condition.
The Trilithon stone silver earrings are beautiful, my wife will love them :)
December 10, 2025
Great service
Easy to order on the website, arrived quickly would use again very happy
December 6, 2025
Order Speedily Posted
Items ordered were quickly sent out making this a hassle free transaction - Well done English Heritage !
December 9, 2025
Swift correction of errorThere was an error on my order
There was an error on my order, but after I sent an email to your helpline this was swiftly resolved. The gift was sent quickly and efficiently to the correct address.
December 9, 2025
The items that I ordered arrived in good time.
The items that I ordered arrived in a timely manner and were well packaged.
December 7, 2025
The online shop has an excellent range of products
The online shop has an excellent range of products. I was looking for food/drink gifts for Christmas. The site was easy to navigate and there was a good choice
December 6, 2025
Great products, poor service.
I'm very pleased with the products and will be gifting them this Christmas but I'm extremely disappointed in the customer service.
My initial order was cancelled due to two out of nine items being out of stock. I wasn't given the opportunity to say I still wanted the rest, I just got an email to say I had been refunded as items X and y were out of stock. I queried if it was just the items or the whole order - and they had indeed cancelled the whole order and told I could reorder. Which I couldn't until the refund processed and by which time the majority was now out of stock when I could've got it had they sent the partial order. I eventually re ordered and it has arrived but for a package with 6 loose glass jars plus two packs of three mini glass jars there was absolutely no packaging. Nothing. Just a sticker on the box saying 'glass & fragile'. How they made it intact I don't know especially as not only was there no packing material but they weren't even snuggly packed they were rolling around loose. I won't be trusting them with any further orders.
December 7, 2025
Reply from english-heritageshop.org.uk
Dear Lorna, we are sorry to hear about your recent ordering experience. Recently, we moved warehouses, which lead to a lot of technical issues with stock settings. We are deeply sorry for any inconvenience caused. If you would like a discount code of your next order, please reach out to ehonlineshop@staciuk.com, explaining the situation, to receive a discount code for this.
Big let down.
You cancelled the order due to no stock even though all items were in stock at the point of order.
November 30, 2025
Reply from english-heritageshop.org.uk
Dear Andrew, we are sorry to hear about your recent ordering experience. Recently, we moved warehouses, which lead to a lot of technical issues with stock settings. We are deeply sorry for any inconvenience caused. If you would like a discount code of your next order, please reach out to ehonlineshop@staciuk.com, explaining the situation, to receive a discount code for this.
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