Enstroga UK Reviews 

He sorted everything in a professional manner in a very helpful manner

I spoke to Badic who was very helpful and very understanding. I found him a pleasure to speak to. Thankyou for your help. Jacky.

If I could give less I would, this company has made my life hell over the last 3 years. Chasing me for a fictional amount of 1,300, then 1,500 and then 1,700. Now they have decided it’s 500.
They are unable to explain why they got this so wrong. Or why I should believe them. They are smug when you speak to them, and I’ve yet to receive an apology or any logical explanation. They have badly affected me over this time. I will take my compliant to trading standards and the ombudsman.

If I could I would place this company as a very loud AVOID at all cost. Rating NO STARS. It has taken them 9 months to sort out my leaving balance and tried to charge me more than I owed. They could not find a previous payment and had to supply transaction code. While I was waiting for this to be found they sent my account to a dept recovery service who were also useless and Enstroga are now trying to get me to pay costs. They did this without informing me and while I was in regular contact with them. What a joke. Please be aware and avoid, avoid, avoid. I am reporting them to ofgem.

We had major issues with Enstroga when my son moved into his flat. Cutting a long story short, after nine months, no bill had been issued, but Enstroga made a demand for payment. We requested a bill, but before one had been generated, the account was passed on to a debt collection agency who said we should only deal with them from there on in. I contacted the debt collectors saying we were happy to make a payment once we had received a bill. After almost four months, many requests for a bill and receipt of a series of increasingly threatening letters, I decided we were getting nowhere and decided to ignore the instruction not to contact Enstroga directly.Oh how I wish I'd done that in the first place!!
Once I'd made telephone contact with the company, I found all their customer service operatives to be incredibly helpful and the matter was resolved in practically no time at all. I can see that the problems we had were not helped by the involvement (or lack of it) of my son's letting agents, and perhaps my son's youth and lack of worldly experience, but the initial problem appears to have been caused by the company's computer system and its automatically generated communications. Once a human being was involved, the computer was able to 'say yes', a bill was generated and a payment plan agreed.
If I'd written this review nine months ago, I would have given less than one star, but Enstroga's staff managed to significantly improve my perception of the company, they really were exceptional. I just hope the powers that be appreciate the staff they have!

AVOID AVOID AVOID - Cannot stress enough that this company should not be touched with an infinitely long barge pole. They are beyond useless and certainly don't even deserve the one star I'm forced to give them to write this review. We used Enstroga for gas and electric in a rented flat we lived in for nine months whilst renovating a house. The day we moved out we rang and gave meter readings and got a final bill, they even contacted us to say we should get a £30 rebate. Over a year on, out of the blue we got an email saying they owed us more money, then another one saying we owed them several hundred pounds and then another demanding even more. We have rung multiple times to be given conflicting information. They do not listen to a word we say. They even asked for photos of the meters, we hadn't lived there for over a year. They eventually found our 'lost' meter readings we provided when we moved out and said they would complete our account with the information they'd had all along. BUT they haven't, instead we continue to get threatening emails. They do not update your file when you ring, every time you have to start explaining the situation from scratch. We've lodged a complaint and were advised not to make any payments, but today we've been threatened with court action. We will be going to the ombudsman. This company are beyond incompetent, please read and believe all the other one star reviews and do not give these cowboys your business.

Edit - they have supposedly been investigating this for months. Spoken once again to another two people today and had to tell the whole issue again to each person. Its painful trying to get any solution.

So, after posting an ‘avoid this company they are garbage’ I got a reply on trustpilot saying someone would be in touch (all I want is an accurate bill).
No contact but I just got an email saying, and this is no joke, ‘Gerald, we’re glad our advisor managed to contact you and resolve your issues. Please rate us on trustpilot”!!

My name is not Gerald.

So, consistently garbage then.

Still not got a revised bill. But I now received a mail asking for my meter readings again (3rd time I have replied to this email)

Still not got an apology.
Still expecting to meet them in court where I will be suing for defamation and harassment and now, additionally, potentially breach of GDPR seeing as they seem to have mixed me up with Gerald.

Cust ref: 65927

****************WARNING!!!****************
!!!DO NOT GO NOWHERE NEAR THIS COMPANY!!!

FACT: THEY DON'T HAVE PHYSICAL ADDRESS IN UK (SOMEWHERE YOU CAN GO AND TALK TO THEM IN PERSON)- THIS IS ENOUGH PROOF THAT THIS IS A SCAMMING COMPANY!!!!!

I don't even want to get started on all the FAKE 5 Star Revies they've been having recently !!! - 3 months ago the had 800 1star reviews that will make think twice before even signing up with them!!!

***Their address in Nottingham is Shadow Address with no one from ENSTROGA to be found there!!! (Went there and checked by myself)***

My partner and I have used this company for just over a year and it took us 6 MONTHS to GET RID OF THEM after they took us to COURT and THEY LOST!!!!

This is the most incompetent and badly run energy supply company in the entire United Kingdom!

There is absolutely no need to go into details of what those SCAM ARTISTS have done to us but I'll point out things to look out for.

What to Expect:

- They will offer you one of the lowest and UNREALISTIC monthly fees in the UK and then they will CHARGE you WITHOUT Notice!
-They will LIE that they have never received your meter readings - THEY DON'T SEND NOTIFICATIONS WHEN YOU SUBMIT READINGS SO THEY CAN OVERCHARGE YOU LATER!
- Their phone calls are NOT recorded intentionally so they can't give it to you to defend yourself in Court later.
- They will issue wrong estimates bills whenever they want
- They will CHARGE YOUR BANK ACCOUNT WHENEVER THEY WANT!!!
- They will ignore your calls and emails
- They will LIE to your face about every detail in regards to your bill

What To Do To Protect Yourself If You're Already With Them:

-RUN - Fast and Far as you can!
-!!Cancel your Direct Debit with them IMMEDIATELY!!!
-THEY WILL REPEATEDLY ASK YOU TO SET YOUR DIRECT DEBIT - DON'T DO IT !!!(you've been warned)
-Switch to another provider as soon as possible
- Pray that it's not too late and you can get away from them without significant financial loss

What Will Happen At The End Of Your Term With Them If You Don't Agree To Their Final Bill EVEN IF YOU'RE 100% SURE THAT IS WRONG:

-They will issue a massive bill for all the time you thought that all you needed to pay to them was just the monthly fee that you owe them.
-When contacted they will say that they HAVEN'T Received your Meter Readings EVENTHOUGH YOU HAVE PROOF THAT YOU'VE SUBMITTED THEM!
-They will ask you 100 times to LEAVE IT WITH THEM TO TRY AND SORT OUT AND ABSOLUTELY NOTHING WILL HAPPEN!!!
-They PERFECTLY KNOW THAT YOU CAN ONLY COMPLAIN TO THE ENERGY OMBUDSMAN AFTER 8 WEEKS OF THE OFFICIAL COMPLAINT WITH THEM AND THEY INTENTIONALLY WILL NOT DO NOTHING UNTIL THEN!!!

*****THEY WILL ISSUE A COURT CLAIM ON THE VERY SAME DAY THAT YOU'RE ABLE TO COMPLAIN TO THE ENERGY OMBUDSMAN AND TRY TO SCARE YOU SO YOU PAY THEM STRAIGHT AWAY - DON'T DO IT - DEFEND YOURSELF IN COURT(IT'S NOT THAT HARD)!***

***ADVICE*** -If you're already in a dispute with them:
- Take note of every single conversation with them and ask them to send you an email confirmation on what has been discussed!
- Ask for Dead Lock Letter - so you can go to the Ombudsman Direct and stop dealing with them!

*** I CAN'T STRESS ENOUGH HOW BAD THIS COMPANY IS AND WHAT KIND OF MENTAL DAMAGE HAS DONE AND IS'T DOING EVERY DAY TO ORDINARY PEOPLE LIKE ME AND MY PARTNER!!***

Phone enquiry was answered promptly and dealt with efficiently by a very competent representative.

I have spoken to two of yr colleagues this week and both were very helpful.Today the gentleman i spoke to sorted out my query and i am today pleased with the service i received.

I spoke with Isa very helpful very friendly. Helped me to understand my bill and put me on another tariff. Very good at explaining . So thank you Isa

This company is absolutely dreadful DO NOT USE THEM. They are taking me to court for a gas service they did not supply . I’ve asked them to send me an itemised bill to my home address and investigate my complaint . Just getting ignored . I’ve even sent a guaranteed special delivery letter to them but no answer . Emails you just get acknowledgements but they don’t progress them. Can anyone suggest how to get this resolved . I want a response in writing to my serous complaint and dispute .

We are very happy with the service we have received from Enstroga UK. They have always been very helpful with any problems we have had. Frances & John.

Tried last year in June to talk with Enstroga, because they didn't allow me to switch to another provider because the previous tenant apparently owe them money(they paid a final bill, but apparently Enstroga wanted some money from me also) After a super long investigation that involved my landlord and the previous tenant, and myself writing them emails and tried calling them, I received some email if I want to join their company.... Of couse I hadn't register with them, but today, after 1 year and 3 months, I received an email that I have a final bill with Enstroga that I need to settle in the next 14 days......apparently I'm "Customer ID:70342".
Knowing they are not responding to their emails, and it's almost impossible to reach them over the phone, I had to write a review here, I remember last year in June how frustrating was dealing with them and now they are asking to pay a bill..... very good and professional Enstroga, keep up the good work.......

Update 17th September: We are happy to confirm that we cleared the negative balance. Your account with us has been closed (finally something that makes sense)

I am waiting for a final bill and then a refund. Muge told me it would be done in a day, so now I have to see what happens. She sounded knowledgeable and reassuring, so I will see how this progresses.

I have been updated today and have been advised that my final bill and refund could take up to SIX weeks to prepare. It as almost been four weeks already, so I will check what has happened in another two weeks. I have to admit I would like to be surprised to find it has been done, but honestly I think it will be a case of disappointment that comes to mind. My credit on my account will amount to approx. £550 I suspect
Fred Collier

Muge was very helpful and polite when helping me with my query.