Enterprise Reviews 

I received a letter from Enterprise today, a bill for unpaid car hire. I haven’t hired a car, the name on the letter is not mine, I opened it in error and I’m glad I did, but my address.
I called Enterprise to report this as it’s very concerning. The response- we won’t do anything and not interested.
I’m understandably concerned that my address is being used, and someone has it on their driving licence.
Very worrying

Enterprise keeps attempting charge my card for not sure what every time I called to find out line was disconnected I even gave 5 start for the service now I’m dealing with this I’m more then happy to discuss this you can contact me thanks

I hired a van through the Enterprise website, but when I arrived at the branch I was told they didn’t actually have a van available. I was offered a large SUV instead. As I had already booked time off work and urgently needed to move items, I had little choice but to accept the alternative vehicle.

A few weeks after returning the vehicle, I received a parking fine for a pub I have never visited in my life. After several emails, Enterprise eventually accepted responsibility and admitted that the vehicle had clearly not been checked back in correctly.

I was therefore shocked when, a few months later, I received a letter from a law firm demanding payment of the same fine. I provided them with the evidence showing that Enterprise had already accepted liability, but the fact that this had escalated at all is extremely concerning.

This has been a very disappointing experience from start to finish — poor vehicle availability, poor administration, and a complete lack of communication between departments. I have wasted time dealing with an issue that was caused entirely by Enterprise’s own mistake.

I will not be using Enterprise Rentals again and would strongly advise others to think carefully before hiring from them.

I’m dealing with Buxton Derbyshire branch avoid at all cost !! I rented a car from this disgusting company was insulted from the minute I walked in I was told I was to poor to rent the car after I just paid 420 for it then after I bought the car bk I was accused of damage I didn’t do !!i had proof of that !! I sent it to the damage report team which I’ve been dealing with with now for the past 2 weeks they are not taken it further an said I’m due a refund which I’m still to receive this company is a disgrace it needs to be investigated by trading standards an the government these people are literally robbing your deposits for damages not even done by us the customers!! I will not be going away like they think I am I will fight until my deposit is bk in my bank !! If you do decide to to rent of this disgusting company take videos pictures and make them sign for the damages you see on the day otherwise you will be charged the staff are trained to lie to keep your money !!! I will never forget what I saw when the young lad went straight to the damage on the car a didn’t even check the rest of the car !! Trained professional liars avoid this company an please complain to trading standards to get this company investigated

Terrible service and misleading pick up details
Sold me pick up of vehicle at Girona airport but lied and didn’t mention it’s pick up at the train station and you first have to call a shuttle and then wait and then travel to the train station 25 minutes and then start the process. Never book with these guys as they are cowboys. Sadly.

We rented a 2025 model Peugeot 3008 from the Eastbourne branch on July 25, 2026, at 1:00 PM.

We also purchased extra insurance. Around 2:00 PM, we drove to Lewes, but after parking, we were unable to start the car. After much effort and a phone call to the branch, the car started, and we returned to Eastbourne. We encountered the same problem at the Harbour and called roadside assistance (AA). They identified an issue with the key and managed to start the car. However, because of the long wait, I missed work and lost a day's wages. We returned home and parked the car; ten minutes later, when I went to retrieve something from inside, the door wouldn't open, so we had to use the manual key on the passenger side. I managed to open the doors after some struggle. The real trouble, however, was waking up at 2:20 AM to the sound of a blaring alarm. We were completely unable to stop it. The alarm went off every seven minutes and continued for about an hour. Roadside assistance said they couldn't arrive until morning, so we endured a night of immense distress and stress. All our neighbors were woken up and disturbed; we were utterly embarrassed in front of everyone. We waited until morning, and at 8:00 AM, roadside assistance (AA) arrived; we then returned the car to the company. We suffered both financial and emotional hardship because we had planned to drive to Bath for my spouse's birthday. We couldn't go due to the breakdown, even though we had already paid for the hotel reservation; we also had to cancel restaurant bookings and all our sightseeing plans. I absolutely do not recommend this company and intend to file complaints everywhere. I couldn't celebrate my spouse's special day, I was humiliated in front of my neighbors, and I couldn't get my work done. It was a losing situation for me in every respect. The cause of all these problems is this company, which failed to do its job properly. Above all, they need to prioritize the health and safety of their customers. Experiencing these issues in a remote location during a long journey would have been truly distressing.
UPDATE: They have deposited part of the money, but there are still outstanding amounts. I want them to resolve the issue as soon as possible, because this situation has become quite frustrating.

Some enterprises are ok,
Some not so good.
Enterprise Kingsbury is terrible!

Staff lie to your face about when giving you a different car to what was agreed.
Extra charges are taken.

Avoid,
Do not even use when desperate. Its not worth it.
You are more likely to have a professional and trustworthy experience from a back street car rental company in an undeveloped country than here.

In my case Enterprise rent-a-car has debited the same fees threee times without any notification or the evidence for what they booked. Getting an answer is only possible by call, which is difficult in some situations, especially when you are not a native english speaker. But I guess, this is intended to block complaints as much as possible. Strange for such company.... sorry.

Rented a van from Enterprise Falkirk. Was called at 1045 to say it had a puncture so wouldn't be available u til the afternoon.

Eventually ready at 4pm.

Only found out the excess was an incredible £2500 but could be reduced for £25 a day. Asked for a discount given we had lost a day and told no.

Had always found staff here helpful but not this time and these excesses just remove the whole point of hiring and make it too high risk.

I rented a vehicle from ENTERPRISE EDINBURG WAVERLEY. The fairly new compact SUV initially appeared to be in good condition, and the keys were handed over quickly. I inspected it at the collection point without a member of staff present, took a few photographs out of habit, and set off.

After a few hours of driving, the vehicle suddenly began losing speed for no apparent reason, and an engine warning light appeared on the dashboard. This happened on a motorway, placing us in an extremely dangerous situation. We were forced to continue at approximately 20 mph until we could reach an exit and stop safely.
We parked in a car park and called the emergency number provided by Enterprise. A third-party breakdown company told us that a recovery vehicle would arrive approximately three hours later. We waited with my distressed family, two hours away from our hotel.
When the recovery driver arrived, he said it was no longer considered an emergency because the vehicle was safely parked and refused to tow it back and told me to resolve the matter with Enterprise. This lack of assistance was appalling, but it was only the beginning.

Fortunately, the branch had not yet closed. A member of staff apologised and instructed me to leave the vehicle where it was and make my own way back to the branch to return the keys and collect a replacement vehicle. I was assured that the taxi would be refunded.
After considerable difficulty finding a taxi in the middle of nowhere, we reached the branch just before it closed. I was told the fare of more than £100 would be refunded within a few days and was given a replacement vehicle.

The rest of the rental went smoothly, and I returned the replacement vehicle with the same fuel level.

Two days later, however, I received an email stating that £20 would be charged to my credit card for refuelling. I had been charged for three litres of fuel, plus fees, even though the document stated that the tank was half full both at collection and on return. Apparently, customers are expected to measure the fuel level to the exact litre with their own measurement kit.
I called the branch, and a member of staff agreed that the charge was an error and said it would be refunded. Once again, this was not the worst part.

A week later, Enterprise’s damage claims team stated that the first vehicle had been returned damaged and that I would be charged an excess of £1,750. I immediately contacted the branch, as I knew I was not responsible, but was told the matter had to be handled by the damage claims team, a slow service reachable only by email.

At this point, I was furious. My family and I had already endured the distress of a dangerous breakdown, yet Enterprise was now suggesting that I was responsible for damage to the same vehicle.
I requested photographs to compare them with the pictures I had taken at the beginning of the rental. Three days later, I received images showing a small scratch on the driver’s door and scraping on the underside. Seriously, how many customers inspect the underside of a vehicle when collecting a rental car?

Upon review of my photographs, I could see that the damage was already visible at the start of the rental, although not as clearly as in Enterprise’s close-ups. And let’s not forget the obvious: even if any additional damage occurred after I collected the vehicle, it did not necessarily happen while it was under my supervision: I left it unattended in a car park awaiting recovery because Enterprise had explicitly instructed me to do so.

I sent Enterprise my photographs and disputed the claim. All my email remains unanswered. Instead, I have been sent an additional robotic assessment for damages I did not cause. I have also still not received the promised taxi refund.

This was BY FAR the worst experience I have ever had with any car rental company, let alone with any business.

Despite the dangerous breakdown and the distress it caused, I was treated with suspicion from the outset. Staff repeatedly assured me that matters would be resolved, yet the promised refunds remain outstanding, and the unjustified damage claim is still ongoing. I have wasted considerable time and energy on this, and it is still not resolved.

To anyone reading this: DO NOT EVER THINK ABOUT RENTING WITH ENTERPRISE, particularly in southern Scotland. The customer service was dismissive, promises were not honoured, and I was pursued for pre-existing damage despite having been involved in a potentially dangerous breakdown.

To Enterprise: I urge you to solve this.

Today, I rented a van from Enterprise in Bath. I was dealt with by Harry the branch manager. He was kind, courteous and very helpful. He took the time to understand my needs and recommended the perfect solution. He made the process, very easy and left me with a very positive feeling and an acute need to share my gratitude. Thank you Harry - you made my day run like clockwork.

⭐☆☆☆☆ (1/5)

My negative review is specifically about Enterprise Car & Van Hire – Cheadle Heald Green.

I arrived at the branch and, while I was there, I spoke to one of your telephone booking agents and made a reservation for a van for 10:00. Shortly afterwards, I received the official booking confirmation.

When I went to the reception desk, I was told that there were no vans available. Later, I called the same booking number again, spoke to a different booking agent, and they made another reservation for me for 11:00. I waited until 11:00, but shortly before then I received a call from the branch telling me not to come because there was still no van available.

My question is simple: if there are no vehicles available, why does your system allow customers to make bookings and send confirmation emails? And why are your booking agents making confirmed reservations for vehicles that don’t actually exist?

I would also like to mention the member of staff at the reception desk. His attitude was rude, dismissive and completely unhelpful. Instead of apologising or trying to find a solution, he showed no interest in helping at all.

As a result, I wasted almost three hours of my time and was left without the van that I urgently needed. My plans were completely disrupted because of your poor booking system and customer service.

This was one of the worst customer service experiences I have had. Unfortunately, I cannot recommend Enterprise Car & Van Hire – Cheadle Heald Green.

I recently reviewed enterprise after a bad experience. The Liverpool branch tried to charge us £1700 for what was clearly a blemish on the wing mirror, almost certainly caused by bird poo (we had the car for 8 hours). When I contacted the branch we rented from they said they had already rejected it and refunded our deposit. I asked them to put in writing that the car wasn't damaged which they did while I was on the phone (email).

A few weeks later and they have taken £500 from our credit card for it.

I called the branch we picked the car up from again and after being cut off twice and calling back they have agreed to refund the money, AGAIN.

Enterprise is surviving on fraudulent charges made to customers. DO NOT RENT FROM ENTERPRISE.

We will be doing another one way rental to Liverpool next month. It will NOT be from Enterprise.

I’ve been using Enterprise van hire regularly as my van has given up the Ghost and is unrepairable.
I’ve been happy with the service so far although this is an expensive way to operate for me.
Anthea at the branch has been most helpful with the hires,My only gripe is trying to return the van with the same amount of diesel as it came with.
I’ve also used Arnold Clark and they give you the van full of diesel making it easier to just top of the tank on returning.
They also have a loyalty scheme giving you 25% back on your 6th hire.Enterprise are missing a trick here as it’s be Much more appreciated by myself.
All in all a positive review is justified

I hired a large van from Enterprise in Elgin, Morayshire in June 2026. The van I picked up had around 37,000 miles but looked as if it had done 200,000 miles instead. Extremely dirty inside with staining on all the seats and the door cards looked as if coffee or tea had been spilled all over them. Of most concern was the missing brake pedal rubber which was quite alarming when wet - a real problem! The van oil light kept flashing on and off which did not fill me with confidence as to roadworthiness of the vehicle. The depot manager in Elgin (Jack) promised a £50 credit refund and despite 3-phone calls to him it never arrived. Lots of promises about “it only taking 3-4 working days.” So all in all pretty poor performance from the management and their vehicle preparation. It’s worth shopping around as a Trust Pilot Rating of only 2 is a good indication of what likely is waiting for you as a customer. I really wish I had checked the reviews.

Recently hired a Luton van from the Stirling branch to assist in a house move. The night before collection I was told the van was returned with a fault and needed to go to the garage for a repair so would not be available until 11am and they would phone me. 11am comes and no call so I ring, only to be told it's still in the garage and they will have a different one available for me at 1pm. I said I'd like a refund based on me losing half a day. I was told no problem, we will sort that when I come in. Arrive for collection and join the queue, only to see 2 members mocking a customer when she wasn't looking. Excellent. Get to the desk and go through the process. Mention the refund, and get told it will be processed when I return the van. 4 days later, I return the van and I am told I won't get my deposit back because they have found a small slice in the side wall of the tyre. I asked how do they know it wasn't there before and I was told "due to the dangerous nature of damage like this, and the health and safety implications, it is not something that can be repaired and it must be replaced. Also, how technicians go through a rigorous and thorough inspection process to check for this type of damage. Fortunately for me, I had taken photos when I collected the van, and found the same damage on the wheel before I picked it up, proving that they had a) not done their rigorous and thorough inspections and b) hired me out a vehicle that was not road worthy and exceptionally dangers to drive, their words, not mine. I have gone through the complaints process/team and have heard nothing in over a fortnight. Oh and still no refund for the original collection delay. Waste of space of a company.

Edit: Was contacted by Area Branch Manager Rebecca Brown who was very understanding and apologetic and provided a for full refund for the experience. Perfect customer service, which is what should have been provided by the other employees. Thank you Rebecca.

Would not recommend to anyone hiring from Enterprise. After returning the vehicle, I was accused of damage that I dispute as no proof it wasn’t there before and rude manager moved the vechile before a joint inspection and then told me of the damage!. Despite being told on Monday the ‘repair charge’ would not be taken from my bank account until the matter had been investigated, the money was still taken without any update or the promised callback. My insurance company is now disputing the claim. Very disgusting customer service and communication. Wouldn’t recommend to a fly

Unauthorised charges for refuelling. Promised twice now for a refund as their error but still nothing. Branch manager even confirmed it was done, but 3 weeks later still nothing. Personally I would avoid after crap like this.

I have had 2+ of years a decent experience with ERC, but in past 5 months, with the kind of experiences I have had, I honestly feel this is end of the line for me (just became a silver tier member lol).

So it started with a 7 seater SUV booking that I had, which they switched to a van. When the staff confirmed that they had no other option, I had to accept a van in exchange of the SUV. And things got dire from there. The car's assisted cruise had major issues (brakes to halt (not even slow down) suddenly if a vehicle passes you on the left and right. Upon informing the branch at time of return, they said they couldn't do anything. It was my mistake that I didn't push harder on it but to everyone out there, ANYONE GETTING A VOLKSWAGEN MULTIVAN FROM HERE, BEWARE!! its a FAULTY car could endanger you.

Then came my most recent rental experience with them, the most maddening experience you could have from a global firm. I got a MAZDA intermediate SUV from them, which at first glance looked like they just brought it from a workshop (all 4 tires glued, grease on the car). Within the first 2 hours, I got 2 warning lights in the car (Check Oil and BSM Malfunction light). I was 100+ miles away from the branch at this point, so imagined calling them would help. No responses at all after 10+ calls. Upon contacting customer care, they said either I could call AA or could visit a nearby branch from my location. Decided to visit the Chester branch, they cleared all the errors and handed the back to me saying there is nothing else that they can do. And at this point, it has been 2 hours already since these issues, no response from the branch. Disappointed with this, had no choice but to take the car again, and then things started happening. I haven't seen errors like this in any car I have driven so far. I had to literally stop at one point to see if the car was burning up. At this point, we understood there was no point continuing with this as even if AA came to pick the car, they would just leave us stranded. So we cancelled our engagements and headed back to the hotel.

While returning the car, I asked the manager as to why they don't pickup calls and he had the lamest excuses. This is when I realised the branch had gone to the dumps.

To anyone, if you want to rent a car from Rotherham branch, please do it at your own risk. The branch won't help you. Other branches won't help you because it is not their car and eventually you will just end up calling AA, leaving you stranded without a car.

Enterprises booking website accepted a booking at our local branch, only to be called by the branch an hour later advising they would have to cancel due to lack of availability. This is such poor service, really disappointing! Bet it takes them longer than one hour to issue our refund...