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Express Online Training Reviews 

4,555
•
TrustScore 2 out of 5

1.9

Education & Training
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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported that the digital training platform was extremely frustrating, exceptionally slow, and designed primarily to push unexpected extra fees. Reviewers repeatedly mentioned spending excessive amounts of time trying to finish courses without receiving proper help or timely support. Some reviewers were not happy with the constant technical glitches and difficult video upload requirements during assessments. Consumers also noted that hidden costs, strict expiration limits, and vague marking criteria made completing the certification nearly impossible. People therefore strongly advised future students to choose face-to-face classes with alternative providers instead.

What people talk about most

User experience

People report negative experiences with user_experience, highlighting a frustrating and disorganised online... See more

Service

Reviewers highlight negative aspects of service, consistently reporting frustration with slow marking times... See more

Payment

Customers consistently report frustration and dissatisfaction with unexpected and continuous payment demands... See more

Price

Consumers find pricing to be a major disappointment, consistently reporting hidden fees and misleading... See more

Website

Reviewers express strong dissatisfaction and frustration regarding the website and online training... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Being 100% honest this was a genuine painful experience for getting the RSA. I can see why people call them a "scam" because you're ultimately forced to pay for quicker marking on your assessm... See more

Rated 2 out of 5 stars

Overall learning aspect was fine - a few typos in the course notes but other than that it made sense. The assessments were very picky and required answers which weren't even in the question - w... See more

Rated 2 out of 5 stars

I paid online thinking it would be easier and faster, but that’s totally wrong. The exercises and video assessments are really discouraging, and the online workload is much heavier than doing a real t... See more

Rated 2 out of 5 stars

Do not use this service. What is marketed as a faster and more affordable alternative to face-to-face training is anything but. I enrolled on a Wednesday expecting a streamlined online experi... See more

Company details

  1. Education & Training

Information provided by various external sources

White Card (Construction) | Responsible Service of Alcohol (RSA) | Responsible Gamling Service (RSG) | Licensee and Management of Licensed Venues

Contact info

1.9

Poor

TrustScore 2 out of 5

5K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(4,555)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The information was easy to understand

The information was easy to understand. Helpful to have the questions linked to specific slides and to be able to click back into the relevant slide to find information. The videos helped to make it more practical and memorable.

March 6, 2023
Unprompted review
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Rated 1 out of 5 stars

Look out - SCAM!

No contact details at ALL!

I did all the tests and paid, but you cannot book the last audio assessment cause there are no available dates!
This is a SCAM website, don't pay!!!
You won't be able to get your money back.

March 1, 2023
Unprompted review
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Rated 5 out of 5 stars

great system

Easy to manage and question and answering system is great and easy to use

February 28, 2023
Unprompted review

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