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Rated 1 out of 5 stars

Not in stock, not willing to wait so went elsewhere (wing yips) still waiting for refund. Thank goodness paid with PayPal.

Rated 4 out of 5 stars

Very pleased with bags. Outer packaging badly damaged on receipt, but no damage to contents. Disappointed that all three items shown in stock on website but two were out of stock. Delivery took over t... See more

Rated 4 out of 5 stars

I was a little bit worried about ordering from epacks because the website isn’t as slick as others. You pay by Worldpay which I know is trusted. I have given 4 stars because I didn’t get the confirmat... See more

Rated 5 out of 5 stars

Beautiful unique wildflower design with an exciting number of compartments that make finding your items when you're out an about much easier. Bought as a gift for my insanely amazing sister, she loves... See more

Company details

  1. Bags and Luggage Store

Information provided by various external sources

ePacks Offer a Wide range of Eastpak and JanSport Bags,Laptop backpacks,Duffel bags,including Eastpak Transfer,Jansport Trinity,Eastpak Padded pak


Contact info

3.3

Average

TrustScore 3.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great flight bag

Bought this as I have suitcases made by eazypak. Love the built in lock mechanism. The price was terrific and the bag was dispatched very quickly. Was kept informed of dispatch and delivery at every point

January 17, 2021
Rated 5 out of 5 stars

Thank you

Thank you, quick delivery and good quality.

January 9, 2021
Epacks logo

Reply from Epacks

Thank you Alexander for your positive review for ePacks UK.
Rest assured your bag is covered under Dakine warranty.

Customer support

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Rated 3 out of 5 stars

Prompt refund

Ordered a bag for my son’s birthday, unfortunately there was a delay in dispatch so applied for a refund and purchased elsewhere.

December 9, 2020
Unprompted review
Rated 5 out of 5 stars

loved it!!

loved this website store.. loved all my jansport products.. i wish i could post oictures of the product i purchased.. thank you so much.. God bless

November 21, 2020

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