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Review summary

Created with AI, based on recent reviews

Looking at 450 reviews, most reviewers were let down by their experience overall. Many people reported significant issues with customer service, describing it as unhelpful, impossible to contact, and often failing to resolve problems like account recovery. Customers frequently struggled with account access, including login difficulties, linking accounts, and issues with lost or hacked accounts. Many users found the app and website experience frustrating, citing frequent bugs, slow performance, and connection problems. Reviewers also noted issues with game updates, downloads, and unexpected problems like games becoming unavailable or parental control difficulties.

What people talk about most

Product

Consumers find product to be negative, with many expressing significant dissatisfaction and frustration.... See more

Customer service

Users describe negative interactions with customer service, often finding it impossible to contact support or... See more

User experience

Customers had negative experiences with user experience, citing issues such as high ping in games, poor... See more

Application

Reviewers highlight significant dissatisfaction with the app, describing it as a "money drain" and the "worst... See more

Website

People report negative experiences with the website, with many reviewers expressing strong dissatisfaction... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I have been trying to link my epic games account to my playstation. Trying to contact them is absolutely impossible to try and get this sorted if you forget your account details. They lie on their web... See more

Rated 1 out of 5 stars

Absolutely ridiculous. ihve been trying for years to install and use the Epic Games Launcher, and it still doesn’t work. Every single time it throws connection issues at me like it’s 2005 even tho... See more

Rated 1 out of 5 stars

EGS refuses to update the email address on my account, which I have had since the early days when Fortnite was first released as a beta game. The email connected to the account is no longer v... See more


1.4

Bad

TrustScore 1.5 out of 5

7K reviews

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1-star

No history of asking for reviews

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1.4

All reviews

(7,343)

768 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

epics support sucks

i wish i could give epic a zero i own 2 Fortnite accounts with over 100+ skins on each and at first i was wanting merging back but now i just want that other account on my pc but epic games the amount of times i go through support they cant get the right account or anything and when i tell them its the wrong account they just keep going with that same account mad disrespectful i had to wait 3 days for nothing and I'm really angry id love to sue them or some shit that they wont even allow me to swap what I'm playing on one of the accounts is a mobile account and the others a switch i want the switch one epic games frfr none of your support team is good id rather eat fire ants and pee them out than deal with this shit again

March 24, 2026
Unprompted review
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Rated 1 out of 5 stars

Fortnite

On fortnite my dad pays for fortnite crew for me and my brother, my brother got his rewards from it and i didnt but my dads bank account was charged for it

March 22, 2026
Unprompted review
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Rated 1 out of 5 stars

EGS Mobile App needs a lot of work...

After going through about 4-5 different support agents to tell them my specific issue regarding free games given away by them on the EGS App and not being able to install on my phone, I ended up figuring out what the issue was. This was before the last agent told me what the problem was too. Why waste my week in between work and having to act as support for them?

I don't know why they don't link the third party mobile games FAQ sites for when these issues happen. It would solve a lot of this running around.

P.S. Mobile App UX should be accessibility friendly / easy to understand. There needs to be a section for the redeemed "freebies" on the EGS Mobile App. I shouldn't have to search each game manually through a search bar in 2026...

March 18, 2026
Unprompted review
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Rated 1 out of 5 stars

We talkin about 1 billion + company the…

We talkin about 1 billion + company the most cheaters and hackers in their game . Fortnite let people buy skins and battlepass butt dont fix their anticheat forr couple dollars you can use dma hardware and cheats i never seen so much hackers and cheaters in a game when you report people they do nothing!! This is scam game . Epic fix your shit and look at people when they report . Look at replays if you dont fix this i will also cheat and everybody. D9nt forget its a free game so people cheat or hack because of that so update your cheat system...

March 21, 2026
Unprompted review
Rated 1 out of 5 stars

i got spammed on in reload as soon as i…

i got spammed on in reload as soon as i dropped and did not get to gather guns because i got spammed before i got get guns i would like to get a notice or 1000 V bucks in my account which is ShadowBlaze2014. Thank you

March 20, 2026
Unprompted review
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Rated 1 out of 5 stars

Worst launcher ever made

Worst launcher ever made. I dont know how the devs of this launcher can be the devs of Fortnite at the same time. Just incredibly bad.

Nothing is loading, its so poorly designed. There is way too much on the screen in literally every menu. The download manager (as they call it) doesnt work properly. There were moments where I couldnt pause the download while playing other games since there "was a problem" with cancelling the download.

Do not use this launcher unless you need to play Fortnite....

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

Usless service

Usless service, my account got hacked and all they say is we cant prove you made the account even with the email i first signed up with, and spent to much on fortnite it just hurt to see, USE STEAM!!! they try to do whatever it takes to get you back your account even a year later after you got hacked

March 17, 2026
Unprompted review
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Rated 1 out of 5 stars

No support

Can’t sign in to my account and there’s no support available unless you’re signed in. Followed all the troubleshooting steps and nothing has worked. I have my username and password but I’m not receiving the 2FA email. I’ve resent it dozens of times, waited weeks. Still unable to get into my account.It is unbelievable that there is absolutely no support available.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Had my account hacked and the person…

Had my account hacked and the person changed email on account so lost all access. Went through proving all info such as date account made original name made oldest bank card used purchase history etc so on so on. Get response after 2 days saying request denied. Can’t even speak to customer service which alone is a joke. Spent thousands on epic and will not spend a penny more

March 16, 2026
Unprompted review

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