Epidemic Sound Reviews 

My problem was solved quickly and the promise has been delivered. The person from the customer support was pleasant to deal with! Thanks a lot

We discovered an old subscription was still active and contacted support. Daimler handled everything with great kindness and professionalism, and his team even refunded the last six months of payments.

We truly appreciated this exceptional gesture. Epidemic Sound has completely won back our trust, and we will gladly return in the future.

Brilliant customer service - efficient, responsive and helpful. The system is also really easy to use and has a huge library.

Daimler was beyond helpful! Their customer service skills exceeded my expectations. This was the first time dealing with customer service and I would not hesitate to reach out again. Thank you!

Fast and efficient service: even if it was a my mistake, they helped me and fix it! Great job

Whenever I’ve had any questions or problems, Epidemic Sound’s customer service has always helped me straight away, in a straightforward and extremely friendly manner. Brilliant!

Great service and an excellent platform

I’ve had a very positive experience with Epidemic Sound. Their customer service is quick, helpful, and responsive whenever I have a question. The website is also easy to navigate, and finding the right music and sound effects feels smooth and intuitive.

Overall, the quality of both the platform and the service is excellent. I’m very happy with my experience so far and would definitely recommend Epidemic Sound to other creators.

Great service and excellent customer support. My inquiry was answered quickly, and the team was friendly, helpful, and generous. I'm very happy with the experience and highly recommend Epidemic Sound.

Reaching out to Epidemic Sound's support team was a truly refreshing experience. The warmth, speed, and technical precision of their guidance regarding licensing limits for localized creative projects are exceedingly rare in today's music and sync industry. It is inspiring to interact with a company that genuinely values audiovisual creators and understands the nuance of adaptation and storytelling. Outstanding service!

Been using Epidemic Sound for just over a year now for client video work and honestly it's been spot on.

Loads of music to pick from and I usually find what I need without spending ages digging. The stems come in handy when you need to drop the music under a voiceover.

Best bit though is the customer service. Every time I've messaged them I've had a proper reply from an actual person and it got sorted quick. That's rare these days.

No complaints at all. Would recommend it to anyone making video regularly.

High quality products and service.

Miss Grace is of great help and the service provided by epidemic sound is superb and great.

Great customer service, I appreciate for your understanding.

Perfect, best service

I raised an operating issue with my account and their response and continuing communication was prompt. Their directions for finding information they needed to identify the problem was easy to follow. Overall, very pleased with the customer service.

⭐⭐⭐⭐⭐

Excellent customer support!

I had a question about my subscription and contacted the support team. The response was very quick, friendly, and professional. They clearly explained everything, answered all my questions, and made the whole process smooth and stress-free.

It's refreshing to see a company that genuinely values its customers and provides such outstanding support.

Highly recommended!

I've absolutely loved using Epidemic Sound. The quality and variety of the music is outstanding, and it's made such a difference in the feel of my content. Whether I'm creating cinematic travel reels, storytelling videos, or everyday lifestyle content, I can always find tracks that perfectly match the emotion I'm trying to convey.
The platform is intuitive, the search features save so much time, and knowing I can use the music with confidence gives me one less thing to worry about as a creator.

EpidemicSound's customer support is very responsive and quick to reply. Marco is a very friendly and professional specialist. And, of course, the EpidemicSound platform offers a vast amount of content that is extremely helpful for creators. I wish the company continued success!

I had an excellent experience with Epidemic Sound's customer support. My concern was handled promptly, professionally, and with genuine understanding. The team carefully reviewed my request, communicated clearly throughout the process, and went above and beyond by approving a one-time exception for my refund request. I truly appreciate the kindness, efficiency, and customer-first approach. Thank you for providing such outstanding support!