Epik LLC Reviews 

Not perfect but pretty good. It doesn't do everything but it's pretty good as a register and they got bought over a couple of years ago and they've been pretty good I've got a bunch of domains with them for well over a decade.

Another great experience with Epik LLC!
I've been a customer for 5 years and have had nothing but excellent service from them.

Recently, I had to disable WHOIS Privacy for four domains and only two flipped off, but Savannah and the engineering support team got right on it starting with online chat and then a follow up by email on a ticket. From the very beginning, the communication was excellent with a reasonable expectation of 24 hours given to me for a fix. But the team got back to me in one hour with the fix and my contact info was live on WHOIS.

The friendliness and level of professionalism exceeded my expectations. Everything was completed smoothly and correctly. I highly recommend Epik "LLC" to anyone looking for reliable, trustworthy, and exceptional service. I will definitely be using their services again in the future!

Epik Hosting is knowingly hosting a highly sophisticated phishing infrastructure (FATCAT Network) that is currently under international police investigation. Despite being formally notified with specific case numbers (Swiss Police: NCSC-ENR-286785, Hong Kong Police: ERC2607081098168), Epik continues to provide technical services to these criminal actors. They explicitly refuse to mitigate the harm, hiding behind procedural excuses while users are being defrauded of their financial assets. If you value security and legal compliance, stay away. This is not just a hosting company; it is a gateway for organized cybercrime. I have documented all evidence, including their own admissions.

They do a great Job with Helping fix problems

I needed some information in order to update my web page and Taylor was right on it with immediate, great information.
Thank you!

Buyers beware. They used to be a solid company, not sure what happened but I will never send them another penny and will never recommend them any more. All over $15. That's how petty this company is.

I've been with EPIK for many years now, and have never had a bad experience.

My IP address is blocked after 10 years with the company, credit card payment links hijacked from the Philippines where the telephone "technical support" is located. Dismal performance - will be moving on soon. Don't bother with Epik LLC unless you like headaches - you could just hit yourself in the head with a hammer and get the same results.

Five stars are awarded to Epik CSR Jonathan for giving exemplary “white glove” customer service today! Jonathan’s proactive communication, laser focus uncovering details, and determination to address questions complicating a domain transfer translated into intelligent customized care that went well above and beyond standard expectations.

Jonathan, thank you for delivering the highest level of customer care anyone could hope for. Your resourcefulness, curiosity, and commitment created a legendary customer experience that I’ll always remember!

A round of applause must also be given to Jonathan’s leadership team, as his exemplary efforts reflect brightly on theirs; and to Savannah, CSR, for serving as an articulate ambassador providing a positive first impression of the “new” Epik when its ownership had transferred; and finally to CSRs Lori and Alexis for their upbeat and efficient guidance of steps that were needed to start the domain transfers!

Once again they changed custom name servers on one of my domains without any reason. This keeps happening.

I am in the process of transferring all domains to another registrar but in the mean time, they continue to change settings in my account without my permission.

This is a big deal because when they do this, my client's website(s) go offline.

As I said before, and I will continue to say, DO NOT BUY OR USE EPIK DOMAINS!!! They are the worst domain registrar in my 20+ years of being in business.

Epik was sold to someone who has driven it to the ground. Records don't get updated. Errors all over the place. Basically for every change you have to call them and even then you can't be sure if the job will get done. I talked to someone who gave me bunch of excuses after wasting who knows how much time trying to add some records. Been using them for many years, lots of domains hosted, now moving away. RIP Epic!

I have been a customer for many years with Epik being the registrar of my websites. Recently moved my webhosting to them and the service has been absolutely OUTSTANDING! Fast and extremely friendly. Best service I have ever had and... AND this is all US based support by actual Americans. We all must come together to support the companies that still hire Americans. Thank you to the Epik team for the excellent service and am so glad I decided to move over, should have done this a long time ago.

Love playing the games good graphics having cash out yet don't know if it is legitimate but everything else is great

Daniela was SO helpful
Very patiently walked
Me through all the things I needed to do and then showed me a bunch of things I didn’t even know were an option that were pretty epic!

The chat operator Emily was great and fixed the issue right away. She was fast, I didn't have to wait. Great support by Epik via Emily!

Epik permanently suspended my domain without any warning or chance to transfer it, solely over fictional artwork. They cited Code § 1466A, a law the Supreme Court (Ashcroft v. Free Speech Coalition) has ruled cannot be used to ban protected speech like drawings that don't depict real people. Applying it here is a clear First Amendment violation. I received no prior warning, no chance to remove, no chance to transfer it out. They misapplied the law and denied basic due process.

Note: Epik formally changed ownership in February 2024. The previous owners at Epik Inc valued free speech, but that clearly ended with the new regime of Epik LLC. Don't be misled by older positive reviews - they no longer reflect the company's actions or values. Avoid at all costs.

Edit: Upon exchanging some mails about this issue, they at least gave a chance to transfer out, thus giving 2 stars.

I had about a day and a half to get a WordPress site moved to another domain to be in time for an essential conference message. Epik support team jumped on it, worked through complications, and got me online in time for the presentations.

The customer service was knowledgeable and immediately solved the problem by providing the information I was missing.
I needed to set up an authoritative name server for another domain and had created the A records but didn't know I also needed to set the hosts as custom name servers. That was not obvious to me.
I had been trying to solve this same problem at Dreamscape and it was unresolved for 4 weeks!
Rick answered the question within an hour, provided the answer, even thought about the question from different angles just in case, and gave me screenshots to illustrate the instructions.
Now I can move forward with my business.
I owe you, Epik.

One of the website that I manage kept going offline or certain elements on the site were not appearing. Rick is awesome! He went above and beyond to help me with this reoccurring issue. Thank you, Rick! My issue was resolved within a few days since it was so complex but Rick was calm and always helpful. Much appreciated!

Savannah was AWESOME!!!!!!! She provided EXCELLENT service and support!!!
She was very kind and professional!!
Employee of the year!!!

Great job!!!