Equifax Reviews 

Worst customer service. After trying to create an account for my adult son over the course of a week, I kept getting an "NH" error, and it said to call customer service. I did so and talked to a Brian (BXL146) who said my son has no credit, and so they can't create an account. I asked why I could do so with Trans Union and Experian without trouble, and also I added my son as an authourized user on one of my credit cards over a month ago. He then tried telling my son he had to send a copy of his driver license and birth certificate in order for them to create an account. I then asked Brian what happens if someone opens an account in my sons name because he can't freeze his credit with them. Will I then have to sue Equifax? He had no answer.
I just can't understand why my son could create accounts with Trans Union and Experian, but has such trouble with Equifax.

Absolutely useless. Their AU site is clunky and hard to use, and after you sign up and pay and provide all your ID, which is verified, they didn't set up my account and left me waiting for 2 weeks. I had to contact them; I sent 3 emails, all ignored. Then I lodged a complaint, and nothing happened again. I complained to my bank about getting the funds returned as they hadn't provided the service I paid for, and the funds were returned. My vendor did a credit check, and Equifax failed my check, which is now on record. I made a complaint again, ignored. So I escalated to AFC. 2 weeks later a human being emailed me from Equifax telling me I need to register my details. I told them I had already and what had happened. They then replied and said all my ID was still on their system... if I cancelled my account I would have to start all over again.. OMG. They are just idiots and wont recognise my ID, even after I have provided DL, Passport and Medicare.. they are DODGY.. and blows my mind with the amount of negative feedback they are still getting away with stuffing so many people around and negatively affecting peoples lives because their systems are clearly outdated and the people in customer service do not provided customer service.

a very misleading reports with score saying something and dont show scores on the report in UK and all the positive credit history is buried at the back only showing negativity and is often outdated and misleading. It don't represent reality.

If I could give a zero I would. Gave them a try on free trail for a dollar canceled it the following day. Then find out they charged my credit card. And said that was a different program. Terrible South American customer service!. Like we need people from another country seeing our personal credit history. Caution read the fine print!!!!. They count on you not doing so.

Poor service and my membership jump from £2.99 to £14.95 without ask for any changed.
Strong don't recommend this company.
Very disappointed and frustrated to deal with.

I didn't get to talk to a real person. I had to pay and sign up to unfreeze my credit. Thats ridiculous having to pay to unfreeze credit when it was free to freeze my credit. A rip off for sure. I will definitely complain to the Attorney General and ask for a refund.

good luck getting an actual english speaking person.

Wish I could leave a zero score.
1 have 2 address on file and to correct k hzve send in BY SNAIL MAIL info.
Why isn't eqifax working in the 21st century?
And be able to download and email said info.

If my info gets stolen in the mail eqifax needs to be totally responsible and pay .

TransUnion and Experian made it so simple but Equifax makes you jump through so many hoops creating difficulties that are totally unnecessary.
If you want anything changed you have to get all kinds of paperwork together that if you don't have it they say you have to chase it down and get it.
Disgusting difficult for people with disabilities.

So incredibly disappointed. My husband has had nothing but issues with them. He changed his name, and instead of updating his account, they added a new account with the new name and didn't link the accounts at all. Now, when we try to verify any account via companies that use Equifax to verify, nothing matches, and we're locked out of accounts we pay for. For example, this morning, my husband had to buy a new phone, and our mobile service provider was unable to verify our account and switch his sim over due to Equifax's incompetence. When contacting Equifax, we were told it would take over 30 days to fix the errors on the account, despite the fact my husband had reported and lodged documents to rectify these 'errors' months ago. Hours on the phone led to nothing, and a supervisor wouldn't be called to escalate the issue. Time to start fixing the issues your staff create!

Minus 5 stars.Once your online account gets locked good luck of getting a phone support.No email support no chats.

Big difference in reporting credit score. Considering legal action against this very bias company. There should not be 27 - 54 points ( lower in this instance ) difference between Equifax vs. Experian and Transunion. They cannot explain the difference when you call them.

Had a fraudulent account opened in my name and when I saw the details, the scammer obtained data from the Equifax leak to open the account.
How I know? The fraudster used an old phone number that would never have been use to register with any online entity anywhere. The only way for the fraudster to know that [disconnected] number is from a credit bureau.
Also, this company gets a [useless] fine for spamming people and still continues to spam people to this day. Look here: of all the marketing and spam emails I get in one day, NO OTHER COMPANY SENDS MORE THAN 1 MARKETING EMAIL A DAY...EXCEPT Equifax! Guaranteed SPAM 2 - 4 times daily.
Yes, you can unsubscribe, but you know you didn't subscribe to begin with; and maybe a credit bureau shouldn't behave worse than scammers? Maybe?
Thank you Equifax for exposing my data then trying to sell me useless services 3 times day.

This is the worst. It takes an act of God to cancel within the 7 day period. Good luck understanding customer service. It took a pair of phone calls to get it done. Inept, unprofessional, and without guidance. Don't walk from this company, run.

Equifax is a joke! Half the time they don’t have your correct information and tank your score for no reason.
Banks even tell you now that their score isn’t reliable.
So disappointing.

I have been dealing with Equifax and ClearScore since moving to my new address last October 2024. I have sent them numerous messages both of them regarding this. However, despite that as of today Monday, February 24, 2025 they have still not updated my credit report to reflect this. I have sent them letters from the council quite clearly stating that I am on the Electoral Register and they will still not update it. Totally and utterly incompetent and very unprofessional. A total waste of time.

There was no option to raise a request. I closed many of my loans 3 years before, and still it is not reflecting here. I trust CIBIL; there were a lot of options for individual users. My CIBIL score is 722, and Equifax here is showing 312, simply providing poor credit reports. Your company doesn't deserve 1 star either.

ZERO STARS!!! Terrible service; just cancelled subscription despite my payment details be current and funds available. They do nothing to protect you at all! Find someone else.

Equifax's customer service is terrible, they make you wait for almost an hour and when they put you through to a representative they hang up the call and don't return it. You don't know if they really sent you to an advisor or if they are giving you very bad information. This agency has terrible customer services.

weirdest phone call i have ever experienced, barely responded to anything i said, basically fell alseep on the phone snoring. had to ask multiple times umm are you still there. i dont even feel safe having given my info to them.