Commend service rep I spoke with, Gail. Very patient and listened intently and confidently confirming I’ll get the part I need. First order, both parts needed a return Second order, one par... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
part was available, part was shipped on time, part meets specification when received. Sticker shock, not a part cost, but shipping cost. 2X the part cost. Fine less cost shipping methods unless custom... See more
Company replied
I had tried to obtain an update on an order/shipment through the automated system, didn't end well. Called back and navigated the phone system to speak to a real human, well, that human was Heather a... See more
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Talking to a human ! Tammy was pleasant and assembled the order immediately This was after wasting almost an hour with the Sears “virtual assistance” system To say the Sears process... See more
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Company details
Information provided by various external sources
Need to fix your power tool? We offer power tool parts, accessories, diagrams and repair advice for all major brands to make your tool repairs easy.
Contact info
United States
- www.ereplacementparts.com
4.4
Excellent
14K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Retired
Experience I had with this company you ereplacement parts, was very good one. At the wrong parts and with the individual, I spoke to we found the correct parts and now they’re on the way. Just waiting to return these. I would highly recommend this company. Jerrell Graham.
August 19, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the wonderful review! We’re so glad our team was able to help you find the correct parts and get them on the way. We truly appreciate your patience throughout the process and your recommendation. We hope everything works out perfectly with the new parts!
Fartun Hassan was very helpful
Fartun Hassan was very helpful! I have an older mower and I can find parts on line. I called this wonderful lady and she was able to help me. The parts should arrive in about a week!
August 19, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the wonderful feedback! We’re so glad Fartun was able to help you find the parts you needed for your older mower. We’ll be sure to share your kind words with her. We appreciate your business and hope your parts arrive soon!
Reply from Ereplacementparts
Hello,
Thank you for the great feedback! We’re glad Brittany was cordial, quick, and informative while helping you find the replacement wheel you needed. We appreciate you taking the time to share your experience!
Mary Ellen
Mary Ellen - was polite, professional, helpful, empathetic, efficient and understanding.
However I have not yet received my new order …,
August 11, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for your kind words about Mary Ellen. We are pleased to hear she was polite, professional, helpful, empathetic, and efficient in assisting you.
We are sorry that you have not yet received your new order. Unfortunately, 4 of the 5 Bail Arm Springs ordered are currently on backorder, with no estimated availability date at this time. We understand how frustrating it is to be waiting without a firm timeline, and we appreciate your patience and understanding.
Heather
Heather, your employee, was extremely helpful and patient in facilitating identification of the lawn mower parts that I needed. She is an asset to your business. I look forward to contacting you again for parts in the future.
August 17, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the wonderful review! We’re so glad Heather was able to help identify the lawn mower parts you needed and make the process a positive one. We’ll be sure to share your kind words with her. We truly appreciate your business and look forward to helping you again in the future!
67 years old and I had no problem with…
67 years old and I had no problem with it. It was easy and I’m not real tec savy
August 18, 2026
Reply from Ereplacementparts
Hello,
Thank you so much for sharing! We’re happy to hear you found the site easy to use and had no trouble navigating it. We really appreciate your feedback!
Kristin was a very polite young lady…
Kristin was a very polite young lady and very knowledgeable . Excellent phone etiquette
August 18, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your experience! We’re so glad to hear Kristin was polite, knowledgeable, and provided excellent service over the phone. We truly appreciate your kind words and will be sure to share them with her!
Spoke with Krystin today to help with…
Spoke with Krystin today to help with an order. She was very cordial and quite pleasant to deal with. Knew exactly what I needed and was able to process my order quickly. If needed will use ereplacements again.
August 18, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your experience with us! We’re so glad to hear Krystin was cordial, pleasant, and able to quickly help you find exactly what you needed. We truly appreciate your kind words and look forward to helping you again whenever you need us!
She was so helpful in finding me the…
She was so helpful in finding me the correct parts.
August 18, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the wonderful feedback! We’re so glad she was able to help you find the correct parts. We truly appreciate you taking the time to share your experience with us!
Tamara was an excellent representative
Tamara was an excellent representative. Her customer service was on point. She did a very well job.
August 17, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for the kind words about Tamara! We’re thrilled to hear she provided excellent customer service and made your experience a great one. We truly appreciate you taking the time to share your feedback!
I had tried to obtain an update on an…
I had tried to obtain an update on an order/shipment through the automated system, didn't end well. Called back and navigated the phone system to speak to a real human, well, that human was Heather and wow, she got me the answers about my order and made me laugh!! She turned a delayed order into a nice experience. Great Job!!!!!
August 18, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing your experience! We’re sorry the automated system didn’t get you the answers you needed, but we’re thrilled Heather was able to turn things around. Getting you the information you needed while sharing a few laughs along the way is exactly the kind of service we love to hear about. We’ll be sure Heather gets the recognition she deserves for a job well done!
Reply from Ereplacementparts
Hello,
Thank you for the wonderful feedback! We’re so glad she was able to answer all your questions and help you find exactly what you needed. We truly appreciate you taking the time to share your experience!
The person that I contacted was very…
The person that I contacted was very kind and considerate and understood my question and providing me with great communication and satisfied my questions with the proper answers that's what I have great communication skills and I'm more satisfied with the questions that I asked and the answers that I received.
August 18, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing your experience with us! We’re delighted to hear that our team member was kind, considerate, and able to provide clear communication and helpful answers to your questions. Your satisfaction means a great deal to us, and we truly appreciate your wonderful feedback!
Very courteous and pleasant to talk with
Very courteous and pleasant to talk with
August 18, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for your kind words! We’re so glad to hear you had a courteous and pleasant experience with our team. We truly appreciate you taking the time to share your feedback!
The part was easy to find on the site
The part was easy to find on the site, and it fit very well when it was received.
August 14, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your experience! We’re glad the part was easy to find and that it fit perfectly when it arrived. We appreciate your feedback and your business!
Experience has not been good
Experience has not been good. I placed an order over two weeks ago and have not received any updates. Website claims fast shipping but I can’t even get a status update.
August 8, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your feedback. We sincerely apologize for the frustration and lack of updates regarding your order.
Unfortunately, one of the parts on your order went into Factory Backorder status after your purchase was placed. At this time, we have not been provided with an estimated availability date from the manufacturer. We understand how disappointing this is, especially when you were expecting fast shipping and timely communication.
We appreciate your patience and apologize that we did not provide a clearer update sooner.
It was super easy to find and order…
It was super easy to find and order exactly what I needed on ereplacementparts.com and they worked perfectly and we got our dryer back up and running! Also the price is comparable to other sources and reasonable as well.
August 7, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing your experience! We’re glad you were able to easily find exactly what you needed at a reasonable price, and even happier to hear the parts worked perfectly. Getting that dryer back up and running is a win! We truly appreciate your business and your feedback.
Heather was great today!
Heather was great today!
Cordial , pleasant, and she knows her stuf!
August 17, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for the wonderful feedback! We’re thrilled to hear that Heather was cordial, pleasant, and knowledgeable. We’ll be sure to share your kind words with her. We truly appreciate you taking the time to recognize her great service!
Marjorie is just a pleasure to talk to…
Marjorie is just a pleasure to talk to and to order parts from.
Very helpful!
Super kind and friendly and patient!
I love her! 😁❤️
August 17, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for the wonderful feedback! We’re thrilled to hear that Marjorie made your experience such a positive one. Her kindness, patience, and dedication to helping our customers truly shine through. We’ll be sure to share your kind words with her! 😁❤️
Brittnie was a pleasure to deal with.
August 17, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the wonderful feedback! We’re so glad to hear Brittnie was a pleasure to work with. We truly appreciate you taking the time to share your experience with us!
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