Commend service rep I spoke with, Gail. Very patient and listened intently and confidently confirming I’ll get the part I need. First order, both parts needed a return Second order, one par... See more
Company replied
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Review summary
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part was available, part was shipped on time, part meets specification when received. Sticker shock, not a part cost, but shipping cost. 2X the part cost. Fine less cost shipping methods unless custom... See more
Company replied
I had tried to obtain an update on an order/shipment through the automated system, didn't end well. Called back and navigated the phone system to speak to a real human, well, that human was Heather a... See more
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Talking to a human ! Tammy was pleasant and assembled the order immediately This was after wasting almost an hour with the Sears “virtual assistance” system To say the Sears process... See more
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Company details
Information provided by various external sources
Need to fix your power tool? We offer power tool parts, accessories, diagrams and repair advice for all major brands to make your tool repairs easy.
Contact info
United States
- www.ereplacementparts.com
4.4
Excellent
14K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Kristin was a very polite young lady…
Kristin was a very polite young lady and very knowledgeable . Excellent phone etiquette
August 18, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your experience! We’re so glad to hear Kristin was polite, knowledgeable, and provided excellent service over the phone. We truly appreciate your kind words and will be sure to share them with her!
Spoke with Krystin today to help with…
Spoke with Krystin today to help with an order. She was very cordial and quite pleasant to deal with. Knew exactly what I needed and was able to process my order quickly. If needed will use ereplacements again.
August 18, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your experience with us! We’re so glad to hear Krystin was cordial, pleasant, and able to quickly help you find exactly what you needed. We truly appreciate your kind words and look forward to helping you again whenever you need us!
Tamara was an excellent representative
Tamara was an excellent representative. Her customer service was on point. She did a very well job.
August 17, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for the kind words about Tamara! We’re thrilled to hear she provided excellent customer service and made your experience a great one. We truly appreciate you taking the time to share your feedback!
I had tried to obtain an update on an…
I had tried to obtain an update on an order/shipment through the automated system, didn't end well. Called back and navigated the phone system to speak to a real human, well, that human was Heather and wow, she got me the answers about my order and made me laugh!! She turned a delayed order into a nice experience. Great Job!!!!!
August 18, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing your experience! We’re sorry the automated system didn’t get you the answers you needed, but we’re thrilled Heather was able to turn things around. Getting you the information you needed while sharing a few laughs along the way is exactly the kind of service we love to hear about. We’ll be sure Heather gets the recognition she deserves for a job well done!
Reply from Ereplacementparts
Hello,
Thank you for the wonderful feedback! We’re so glad she was able to answer all your questions and help you find exactly what you needed. We truly appreciate you taking the time to share your experience!
The person that I contacted was very…
The person that I contacted was very kind and considerate and understood my question and providing me with great communication and satisfied my questions with the proper answers that's what I have great communication skills and I'm more satisfied with the questions that I asked and the answers that I received.
August 18, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing your experience with us! We’re delighted to hear that our team member was kind, considerate, and able to provide clear communication and helpful answers to your questions. Your satisfaction means a great deal to us, and we truly appreciate your wonderful feedback!
Very courteous and pleasant to talk with
Very courteous and pleasant to talk with
August 18, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for your kind words! We’re so glad to hear you had a courteous and pleasant experience with our team. We truly appreciate you taking the time to share your feedback!
The part was easy to find on the site
The part was easy to find on the site, and it fit very well when it was received.
August 14, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your experience! We’re glad the part was easy to find and that it fit perfectly when it arrived. We appreciate your feedback and your business!
Experience has not been good
Experience has not been good. I placed an order over two weeks ago and have not received any updates. Website claims fast shipping but I can’t even get a status update.
August 8, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your feedback. We sincerely apologize for the frustration and lack of updates regarding your order.
Unfortunately, one of the parts on your order went into Factory Backorder status after your purchase was placed. At this time, we have not been provided with an estimated availability date from the manufacturer. We understand how disappointing this is, especially when you were expecting fast shipping and timely communication.
We appreciate your patience and apologize that we did not provide a clearer update sooner.
It was super easy to find and order…
It was super easy to find and order exactly what I needed on ereplacementparts.com and they worked perfectly and we got our dryer back up and running! Also the price is comparable to other sources and reasonable as well.
August 7, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing your experience! We’re glad you were able to easily find exactly what you needed at a reasonable price, and even happier to hear the parts worked perfectly. Getting that dryer back up and running is a win! We truly appreciate your business and your feedback.
Heather was great today!
Heather was great today!
Cordial , pleasant, and she knows her stuf!
August 17, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for the wonderful feedback! We’re thrilled to hear that Heather was cordial, pleasant, and knowledgeable. We’ll be sure to share your kind words with her. We truly appreciate you taking the time to recognize her great service!
Marjorie is just a pleasure to talk to…
Marjorie is just a pleasure to talk to and to order parts from.
Very helpful!
Super kind and friendly and patient!
I love her! 😁❤️
August 17, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for the wonderful feedback! We’re thrilled to hear that Marjorie made your experience such a positive one. Her kindness, patience, and dedication to helping our customers truly shine through. We’ll be sure to share your kind words with her! 😁❤️
Brittnie was a pleasure to deal with.
August 17, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the wonderful feedback! We’re so glad to hear Brittnie was a pleasure to work with. We truly appreciate you taking the time to share your experience with us!
Nicole was very helpful
Nicole was very helpful. She understood my shipping delay dilemma and helped arrive at a good solution. She was great!
August 17, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the wonderful feedback! We’re so glad Nicole was able to understand your shipping concerns and help find a solution that worked for you. We’ll be sure to share your kind words with her. We appreciate you taking the time to recognize her great service!
This company is very customer service oriented and truly cares about their customers
This company is very customer service oriented. We ordered a replacement part and unfortunately received the incorrect part. They immediately corrected the issue and refunded all our cost. I was extremely impressed by their honesty and accountability. They are one of the most reliable and upfront company I have dealt with. They immediately provided us the assistance and corrected the error. I would highly recommend Ereplacementparts for their service, integrity, and excellent customer service.
August 17, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for your thoughtful review and recommendation. We truly appreciate your understanding and are glad our team was able to quickly correct the issue and make things right. Providing honest, reliable service and taking accountability when something goes wrong is very important to us. Thank you for trusting eReplacementParts, we appreciate your business and your kind words!
I'm really impressed how quick was the…
I'm really impressed how quick was the support to me. I'd like to thank Tamra D.
August 10, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for your kind words! We’re thrilled to hear that Tamara D. was able to provide you with quick and helpful support. We truly appreciate you taking the time to recognize her and share your experience with us!
Perfect replacement part for Ryobi pole saw
Ordered a trigger lever for a Ryobi pole saw. Fit perfectly. Part was reasonably priced. Shipping was a little expensive but worth it. Pleased with purchase and have only good things to say about my experience with Ereplacementparts.
August 14, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
We’re so glad the trigger lever was a perfect fit for your Ryobi pole saw. We appreciate your feedback on the shipping cost and are happy to hear the overall experience was worth it. Thank you for choosing eReplacementParts and for sharing your experience with us!
Cori was very patient with me in our…
Cori was very patient with me in our phone conversation and assured the throttle cable assembly I'd found on Erp was correct.
Thank you, much.
August 9, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your experience! We’re so glad to hear Cori was patient and helpful in confirming the correct throttle cable assembly for you. We truly appreciate your kind words and your business!
Difficult to find Craftsman parts
Tried to call listed number but received a 'we're closed' message on Sunday. Was able to complete the order online. Difficult to find Craftsman parts so was glad to find this website.
thanks!
August 16, 2026
Reply from Ereplacementparts
Hello,
We’re glad you were able to find the Craftsman parts you needed and complete your order online. We understand how frustrating it can be when parts are difficult to track down, and we appreciate you choosing us. Thank you for your feedback and for your order!
Great site
Great site, easy to navigate. Excellent search engine. I have used this site multiple times, always with great results.
August 16, 2026
Reply from Ereplacementparts
Hello,
Thank you so much for your kind feedback! We’re thrilled to hear that you find our site easy to navigate and our search engine helpful. We truly appreciate your continued business and are glad we’ve been able to provide you with great results each time!
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