Commend service rep I spoke with, Gail. Very patient and listened intently and confidently confirming I’ll get the part I need. First order, both parts needed a return Second order, one par... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
part was available, part was shipped on time, part meets specification when received. Sticker shock, not a part cost, but shipping cost. 2X the part cost. Fine less cost shipping methods unless custom... See more
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I had tried to obtain an update on an order/shipment through the automated system, didn't end well. Called back and navigated the phone system to speak to a real human, well, that human was Heather a... See more
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Talking to a human ! Tammy was pleasant and assembled the order immediately This was after wasting almost an hour with the Sears “virtual assistance” system To say the Sears process... See more
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Company details
Information provided by various external sources
Need to fix your power tool? We offer power tool parts, accessories, diagrams and repair advice for all major brands to make your tool repairs easy.
Contact info
United States
- www.ereplacementparts.com
4.4
Excellent
14K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great Service Krystin and Kimberly
The representatives Krystin and Kimberly were excellent and provided superior service and went the extra mile for me! I was looking for a bail cable for my Snapper mower which has been very difficult to find and they came through for me! I will be doing business with eReplacementparts again because of your great employees and product availability! Thanks.
Greg Hermes
Victoria, TX
August 13, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your experience! We’re thrilled to hear that Krystin and Kimberly went the extra mile to help you find the hard to locate bail cable for your Snapper mower. We truly appreciate your kind words about their service and our product availability. We look forward to helping you again!
That there is customer service you contact
The quick response and follow-up was superb
August 10, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the wonderful feedback! We’re so glad our team was able to provide a quick response and great follow up. We truly appreciate you taking the time to share your experience with us!
Great Service.
Great Service.. Had the Parts I Needed. Timely arrival.
August 10, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the great review! We’re glad we had the parts you needed and that they arrived on time. We appreciate your business and look forward to helping you again!
Easy access
Easy access, to look up a part was nice . No questions. Diagrams very visible.
August 13, 2026
Reply from Ereplacementparts
Hello,
Thank you for sharing your feedback! We’re glad to hear that finding the part you needed was easy and that the diagrams were clear and helpful. We appreciate you choosing us and look forward to helping you again!
Great experience
Pleasant to talk to and quick action to fix the issue I had.
August 13, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the great review! We’re so glad our team was pleasant to work with and able to get your issue resolved quickly. We truly appreciate your feedback and your business!
The agent
The agent, Kyrstin, was very good, and I am happy that the two parts for my old Milwaukee Hole Shooter are still available.
August 12, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your feedback! We’re so glad Krystin provided you with great service and helped you find the parts you needed for your Milwaukee Hole Shooter. It’s always a win when we can help keep a trusted older tool going. We truly appreciate your business!
Super fast and perfect part and fit
August 12, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the great review! We’re so glad your part arrived quickly and was the perfect fit. We appreciate your business and look forward to helping you again!
Kimberly was on point
Kimberly was on point. I explained what I needed. She found it. I had trouble logging in was the reason I called Csr service. Glad I did.
August 12, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your experience! We’re so glad Kimberly was able to quickly find exactly what you needed and help turn a login issue into a positive experience. We truly appreciate you reaching out and giving our Customer Service team the opportunity to assist!
WAS TRYING TO ORDER PARTS ONLINE BUT…
WAS TRYING TO ORDER PARTS ONLINE BUT COULDN'T CAUSE I AM IN ALASKA. SO I CALLED AND KRYSTIN WAS VERY HELPFUL IN GETTING THE PARTS I NEED SHIPPED TO OUR FREIGHT FORWARDER IN TACOMA AND WAS ABLE TO BILL THE CARD THAT HAD A BILLING ADDRESS OF ALASKA. VERY HELPFUL AND PLEASANT TO TALK TO HER. WILL BE CALLING AGAIN IF IN NEED.
August 12, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing your experience! We’re glad Krystin was able to help get the parts you needed shipped to your freight forwarder and make the ordering process easier. We truly appreciate your kind words about her helpful and pleasant service, and we look forward to helping you again whenever you need us!
Great customer service supplied by Heather
Spoke to Heather about a replacement part. She was knowledgeable and quickly identified the part I needed. But more than that, she was genuinely interested in helping. That is rare in today’s customer service industry. I am grateful for her help.
August 12, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your experience! We’re so glad Heather was able to quickly identify the replacement part you needed while providing the genuine, caring service we strive for. We’ll be sure to share your kind words with her. We truly appreciate your feedback!
Ordering / Returns
Part look up and ordering on line are easy and efficient. I had a part get lost in the mail. Tamra D. assisted me with the process to reorder the part, received it in 4 days. A month later my original part order was delivered. Tamra handled the return and I received a total refund. Very professional, friendly and helpful customer service. Thank you.
August 11, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing your experience! We’re glad to hear ordering was easy and efficient, and that Tamara was able to help get everything sorted out when your original package was delayed. We truly appreciate your kind words about her professional, friendly, and helpful service. Thank you for choosing us!
Reply from Ereplacementparts
Hello,
Thank you for the kind words! We’re glad we could deliver on our promise and provide an honest, reliable experience. We truly appreciate your business!
Tamra was very helpful
Tamra was very helpful
ohh for crying out loud you don’t need my life story to leave a review
August 11, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the feedback! We’re glad Tamara was able to help. And we hear you on the review process, leaving a review should be quick and easy, not feel like you’re writing your autobiography. We appreciate you sticking with it and sharing your experience!
I wanted a refund because the part didn’t fit
I wanted a refund because the part I ordered did not fit my grass trimmer. The person I talked to was Tamra D.
She listened and with no hassle immediately said she would refund my whole amount to my credit card. I was
Expecting maybe 1/2 so was more than pleased to get the whole amount. I would recommend your company to any one
August 11, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing your experience with us! We’re thrilled to hear that Tamara listened to your concerns and made the refund process quick and hassle free. We truly appreciate your recommendation and are grateful you chose us. We hope we can help you again in the future!
Online site very easy to use.
August 11, 2026
Reply from Ereplacementparts
Hello,
Thank you for the great feedback! We’re happy to hear you found our website easy to use. We appreciate you choosing us!
I called customer service to cancel…
I called customer service to cancel part of an order and Brittnie made the entire experience fast, easy, and friendly, while also very professional.
5 stars for Brittnie for sure!
August 11, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for the wonderful feedback! We’re thrilled to hear Brittnie made your experience fast, easy, and friendly while providing professional service. We’ll be sure to share your kind words and 5 stars with her. We truly appreciate you taking the time to recognize Brittnie!
Wonderful customer service
Wonderful customer service! I got on our phone call uneducated and was walked through the process to figure out what I needed.
August 11, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for the wonderful feedback! We’re so glad our team was able to walk you through the process and help you find exactly what you needed. We truly appreciate you choosing Parts Town and look forward to helping you again!
Commend service rep I spoke with GAIL/Gayle
Commend service rep I spoke with, Gail. Very patient and listened intently and confidently confirming I’ll get the part I need.
First order, both parts needed a return
Second order, one part did.
Gail has me confident that correct part will ship in 2-3 weeks as it is on back order.
Happy to wait if proper part arrives
Only suggestion might be customer access to diagram blow up of mower
August 7, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your experience with us. We’re so glad Gayle was patient, attentive, and helped give you confidence that the correct part is on the way. We truly appreciate your patience while it is on back order, especially after the returns you’ve already had to manage. We also appreciate your suggestion about providing customers with access to enlarged mower diagrams. Feedback like this helps us identify ways to make finding the right part easier. Thank you for choosing us, and we hope to get you the correct part soon!
Returns made simple
I ordered a part which turned out to be wrong. Their return process is very simple and made it so easy for me. Tamra helped me and I appreciated the quick response. Thank you!
August 9, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing your experience! We’re glad we could make the return process simple and easy for you. We truly appreciate your kind words about Tamara and her quick response. Thank you for choosing us, and we look forward to helping you again!
Got the answers I was looking for in no…
Got the answers I was looking for in no time. Thank you, Heather!!
August 11, 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for the wonderful feedback! We’re thrilled to hear Heather was able to help you find the answers you needed so quickly. We’ll be sure to pass along your kind words!
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