Escentric MoleculesReviews 

262
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent choice of fragrances, often highlighting their uniqueness and how they complement other scents or last all day. Many people appreciate the beautiful and luxurious packaging, noting that orders arrive well-protected and feel like a gift, often with generous free samples. Reviewers frequently commend the quick and hassle-free delivery service, with many receiving their orders impressively fast. However, some customers also noted issues with certain products, describing them as smelling like harsh chemicals or alcohol, or having a faint scent unlike previous purchases. A few other people also felt that the delivery service was disappointing, citing lost parcels, significant delays, or poor communication regarding damaged items.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the amazing fragrances and their... See more

Quality

Customers had positive experiences with quality, praising the amazing and incredible fragrances that often... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the prompt and superfast... See more

Order

Users describe positive interactions with order, highlighting an easy and superb ordering process, with many... See more

Service

Reviewers consistently express satisfaction with the service, often highlighting the excellent customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered from Escentric Molecules for a few years now and I honestly keep coming back for good reason. The website is super easy to use, and I can always find exactly what I want — plus there... See more

Company replied

Rated 5 out of 5 stars

I made a mistake in my order and my discount code did not go through. It made a substantial difference to the cost. Within minutes it had been rectified by Hannah who was delightful. I cannot stres... See more

Company replied

Rated 5 out of 5 stars

I appreciate the excellent choice of fragrances. Molecule01 is my go to scent and I’ve lost count the amount of times I’ve been stopped and asked what I’m wearing. I particularly like that it being... See more

Company replied

Rated 5 out of 5 stars

I accidentally ordered the wrong perfume, and I felt awful when I realized my mistake. I reached out to customer service hoping there might be a solution, and I was so lucky to be helped by such a w... See more


Company details

  1. Beauty Supply Store

Written by the company

Escentric Molecules celebrates perfumery as the art of chemistry. A cult phenomenon that revolutionalised the world of modern perfumery. Shop unisex fragrances created by Geza Schoen now from the official store.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

262 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 74% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(262)

205 reviews in the last 12 months

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Rated 5 out of 5 stars

I accidentally ordered the wrong…

I accidentally ordered the wrong perfume, and I felt awful when I realized my mistake. I reached out to customer service hoping there might be a solution, and I was so lucky to be helped by such a wonderful representative.
From the very beginning, Daniel was kind, patient, and genuinely understanding. Daniel didn't make me feel embarrassed about my mistake—instead, he took the time to help me and made the whole exchange process so easy and stress-free. It's not often you come across someone who truly cares about providing great service, but it was clear he did.
Because of Daniel’s compassion and professionalism, what started as a disappointing situation turned into a really positive experience. I'm sincerely grateful for Dan’s help and hope he receives the recognition he deserve. Thank you for reminding me that exceptional customer service still exists!

June 12, 2026
Unprompted review
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Rated 5 out of 5 stars

I am absolutely Amazing Fragrances and Excellent Service!delighted with my…

I am absolutely delighted with my experience! I purchased several 2 ml perfume samples, including some new releases I was excited to try. The fragrances are amazing and exceeded my expectations. The service was excellent as well—easy ordering process, careful packaging, and prompt delivery. It's a perfect way to discover new scents without committing to a full bottle. Highly recommended, and I will definitely order again!

May 21, 2026
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Rated 5 out of 5 stars

Used a discount code that gave me a…

Used a discount code that gave me a great saving . Delivery was very quick and smooth .Ordered Molecules 01 which I get so many compliments on and also received 2free gifts .I’ve placed a couple of orders from here now and will continue to do so 5⭐️rating on everything

May 19, 2026
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Rated 1 out of 5 stars

Recently bought Molecule 01 and…

Recently bought Molecule 01 and Molecule 02 online. I had both for them for long time ago and I was super happy with them.

The new batch which arrived is completely different, you can't smell the perfume at all. Just smells of alcohol. I still have leftover in my old bottles,I can smell it every time I spray. Try to resolve the issue with the customer service and they tell me is my nose/brain. No! It's not true I ha e comparison in front of me. No resolution provided, very slow to respond. Very frustrating expirience after paying premium price. Avoid

May 21, 2026
Rated 5 out of 5 stars

All Time Favourite

This is my all time favourite perfume. I get comments ALL the time.

New 200ml bottle with a cap, I love.

Fantastic offer which is why I bought it,

May 19, 2026
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Rated 5 out of 5 stars

Lovely Perfume

The perfume arrived quickly and was wrapped really well. The perfume smells wonderful, lasts all day. Wo yo ld definitely but again.

May 18, 2026
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Rated 1 out of 5 stars

Not the same as the last one I bought.

I have used Molecule 1 in the past and people always compliment me and ask what I’m wearing. Not this time I’m afraid. There is no fragrance at all when I spray it. I have been in touch with the company who sent a long detailed email about the science of this. I don’t need to be told how this should smell. I KNOW how it should smell. This bottle has NO smell. I tried it out on friends with the same results no fragrance here except perhaps a slight alcohol smell. I am massively disappointed. Perhaps this is a bad batch I just want them to answer me and sort this out. I don’t want to give it a one star review but I know this bottle is not the same as before I’d like an answer please.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Gaza Schoen!!

Gaza Schoen is one of my favorite perfumers. Delivers top notch fragrances time and time again. E02 Extrait is incredibly alluring!!!

May 18, 2026

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