Escentric MoleculesReviews 

262
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent choice of fragrances, often highlighting their uniqueness and how they complement other scents or last all day. Many people appreciate the beautiful and luxurious packaging, noting that orders arrive well-protected and feel like a gift, often with generous free samples. Reviewers frequently commend the quick and hassle-free delivery service, with many receiving their orders impressively fast. However, some customers also noted issues with certain products, describing them as smelling like harsh chemicals or alcohol, or having a faint scent unlike previous purchases. A few other people also felt that the delivery service was disappointing, citing lost parcels, significant delays, or poor communication regarding damaged items.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the amazing fragrances and their... See more

Quality

Customers had positive experiences with quality, praising the amazing and incredible fragrances that often... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the prompt and superfast... See more

Order

Users describe positive interactions with order, highlighting an easy and superb ordering process, with many... See more

Service

Reviewers consistently express satisfaction with the service, often highlighting the excellent customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered from Escentric Molecules for a few years now and I honestly keep coming back for good reason. The website is super easy to use, and I can always find exactly what I want — plus there... See more

Company replied

Rated 5 out of 5 stars

I made a mistake in my order and my discount code did not go through. It made a substantial difference to the cost. Within minutes it had been rectified by Hannah who was delightful. I cannot stres... See more

Company replied

Rated 5 out of 5 stars

I appreciate the excellent choice of fragrances. Molecule01 is my go to scent and I’ve lost count the amount of times I’ve been stopped and asked what I’m wearing. I particularly like that it being... See more

Company replied

Rated 5 out of 5 stars

I accidentally ordered the wrong perfume, and I felt awful when I realized my mistake. I reached out to customer service hoping there might be a solution, and I was so lucky to be helped by such a w... See more


Company details

  1. Beauty Supply Store

Written by the company

Escentric Molecules celebrates perfumery as the art of chemistry. A cult phenomenon that revolutionalised the world of modern perfumery. Shop unisex fragrances created by Geza Schoen now from the official store.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

262 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 74% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(262)

205 reviews in the last 12 months

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Rated 1 out of 5 stars

I wrote an email to you guys that I…

I wrote an email to you guys that I wasn’t happy with the product , that the smell doesn’t last long and I wanted to refund the item, but I threw out the box. Never got response. The customer service is really bad. Paid so much money and the smell only last for the first 10 minutes so disappointed.

April 20, 2026
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Rated 2 out of 5 stars

I wish I would’ve read the reviews…

I wish I would’ve read the reviews before buying. The website also has an FAQ and the first FAQ is why can’t I smell this fragrance?! Apparently some people are “ blind” to this scent.
I’m sure the company is great and I received the package on time and in good condition just can’t smell it. Super disappointed.

April 20, 2026
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Rated 5 out of 5 stars

LOOOOOVED my fragrance

LOOOOOVED my fragrance - 01 with Ginger - just gorgeous and the sample set with 6 different perfumes was just wonderful. There are at least two more I will buy that are just gorgeous :)

April 17, 2026
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Rated 5 out of 5 stars

Worth the hype

The discount was helpful and the perfume smells amazing!! It was hard to buy without prior application but totally worth the purchase.

April 17, 2026

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