eSpares.co.uk logo
Visit website

eSpares.co.uk Reviews 

429,942
•
TrustScore 4.5 out of 5

4.7

Appliance Parts Supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 16,835 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery services and the user-friendly website that makes finding replacement components remarkably simple and efficient. Many consumers appreciate saving a significant amount of money by repairing their household appliances themselves instead of purchasing brand-new replacements. People often note that the products arrive well packaged and function exactly as described, making routine maintenance hassle-free. However, some people mentioned receiving incorrect items or replacement parts that ultimately failed to fit their specific appliances properly. A few reviewers also experienced frustrating delays or missing orders that required extra effort to resolve.

What people talk about most

Product

Customers had positive experiences with product, noting that items were genuine, arrived quickly, and fit... See more

Delivery service

Users describe positive interactions with delivery_service, consistently highlighting fast and prompt... See more

Order

Consumers find the ordering experience to be very satisfactory and straightforward. Reviewers frequently... See more

Service

Reviewers highlight positive aspects of service, noting efficient and speedy experiences that helped them fix... See more

Quality

People report positive experiences with quality, highlighting that the parts are solid, well-made, and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a replacement lid for my food processor. I was pleasantly surprised, it was cheaper than Amazon even after paying for next day delivery. It arrived well packaged and on time. I am a well s... See more

Rated 5 out of 5 stars

Have used eSpares on more than one occasion and once again excelled. Great range of products at a great price. Finding the part on their website was easy once given the correct info and delivery was f... See more

Rated 5 out of 5 stars

I'd purchased from eSpares before, so expected my experience to be okay this time. I was even happier when I discovered they come under the Screwfix umbrella, I rate them very highly. The part I bough... See more

Rated 5 out of 5 stars

Great service I have used eSpares for a number of years ordering parts for my vacuum, washing machine and now my dishwasher and have saved me a lot of money because all three are still working fine. S... See more

Company details

  1. Appliance Parts Supplier
  2. Battery Store
  3. Electronic Spare Parts and Components Store
  4. Kitchen Supply Store

About eSpares.co.uk

Written by the company

eSpares is the UK’s leading retailer of spare parts for home appliances and they’re on a mission. We want to help people who don’t have any repairs experience to save money (and the planet) by fixing their household appliances themselves.

We offer:
  • Over 1 million replacement parts and accessories for appliances
  • An onsite Advice Centre with over 800 step-by-step articles on diagnosing, repairing and maintaining appliances
  • Over 800 how-to video guides on appliance repairs, hosted on their YouTube channel
  • A library of over 11,000 appliance user manuals which can be downloaded from espares.co.uk for free

In short, the eSpares motto is “repair don’t replace”.

eSpares - the online parts store
Visit our Advice Centre Follow us on YouTube Follow us on Instagram Follow us on TikTok Follow us on Facebook Contact Us Awards:

Sustainable Award 2021
Sustainability Award 2021 - Winners

eCommerce Awards 2019
Best Email Marketing Campaign - Finalist

SME UK Enterprise Awards
Domestic Parts Supplier of The Year - Winner
Birmingham Chamber of Commerce Awards
Best Customer Service - Finalist

For more information visit the website at www.espares.co.uk

You can chat to us 9am to 6pm Monday to Friday, 9am to 4pm Saturday, or you can drop us a line using our Online Contact Form.

Written by the company

Contact info

  • Medco House, Bordesley Green Road, B9 4UA, Birmingham, United Kingdom

  • www.espares.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

430K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(429,942)

16,401 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Arrived very quickly

The part arrived the day before I was expecting it, which was a great help as, with the broken shelf hinge, it was difficult to close the freezer door properly!

July 29, 2026
Rated 1 out of 5 stars

Item hasn't arrived

Item hasn't arrived, and have been told months away 1 part only

July 30, 2026
eSpares.co.uk logo

Reply from eSpares.co.uk

Dear Dave,

Thank you for your review.

I am sorry to hear of the issues experienced.

We are very grateful you have taken the time to provide your feedback. Your comments have been passed to the relevant department and it is something we are to look into internally.

Please accept our apologies for the inconvenience caused.

Kind regards,
Hamza

Rated 5 out of 5 stars

Karcher replacement part.

Only required a Karcher pressure hose connector but was easy to order and arrived within a couple of days. Have used this company before to obtain genuine spare parts and always found the service very good.

July 29, 2026
Rated 5 out of 5 stars

Overall satisfaction…😀

Ordered a small, but very necessary, part for my Beko fridge freezer (part of the shelf) and it arrived next day and was very well packed. The ‘part checker’ on the site was an invaluable piece of software which made sure I had the right bit I needed. Highly recommended.

August 5, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look