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eSpares.co.uk Reviews 

429,634
•
TrustScore 4.5 out of 5

4.7

Appliance Parts Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 16,564 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service, noting that orders often arrive promptly the very next day with excellent packaging. Consumers find it very easy to locate the correct replacement parts using the clear website search engine. Many people also highlight the helpful repair videos and reasonable prices for good quality products. Though some customers noted that they occasionally received the wrong item, incorrect sizing, or experienced unexpected fitting issues. A few reviewers also mentioned receiving damaged goods or getting an entirely different product than originally requested.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items arrive promptly and fit... See more

Delivery service

Customers express high satisfaction with the delivery service, consistently highlighting prompt and fast... See more

Order

Clients share positive opinions on order, highlighting how easy and straightforward the website is for... See more

Service

Customers consistently note positive experiences with service, highlighting fast shipping and a wide range of... See more

Quality

Users describe satisfaction with product quality, noting that items arrive as described and fit perfectly.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Generally very reliable and efficient. I’ve purchased products from them in the past with no issues. Delivery was very good, as I did pay for “next day “ delivery. I did have one issue, In that,... See more

Rated 5 out of 5 stars

Fast Efficient Service. Even though I Ordered the Incorrect Item.There staff were curious, kind and understanding. They located the correct one and duly arranged delivery. Refund of first paymen... See more

Rated 5 out of 5 stars

Needed new hinges for my fridge so checked on inernet for supplier and found eSpares. Ordered one day and received items following day. Fitted same day so much quicker than finding someone to do it f... See more

Rated 5 out of 5 stars

What a brilliant service! Not only did eSpares help me diagnose the problem and supply to part i needed (a washing machine motoe) but they create clear easy to follow videos, so i could change it myse... See more

Company details

  1. Appliance Parts Supplier
  2. Battery Store
  3. Electronic Spare Parts and Components Store
  4. Kitchen Supply Store

About eSpares.co.uk

Written by the company

eSpares is the UK’s leading retailer of spare parts for home appliances and they’re on a mission. We want to help people who don’t have any repairs experience to save money (and the planet) by fixing their household appliances themselves.

We offer:
  • Over 1 million replacement parts and accessories for appliances
  • An onsite Advice Centre with over 800 step-by-step articles on diagnosing, repairing and maintaining appliances
  • Over 800 how-to video guides on appliance repairs, hosted on their YouTube channel
  • A library of over 11,000 appliance user manuals which can be downloaded from espares.co.uk for free

In short, the eSpares motto is “repair don’t replace”.

eSpares - the online parts store
Visit our Advice Centre Follow us on YouTube Follow us on Instagram Follow us on TikTok Follow us on Facebook Contact Us Awards:

Sustainable Award 2021
Sustainability Award 2021 - Winners

eCommerce Awards 2019
Best Email Marketing Campaign - Finalist

SME UK Enterprise Awards
Domestic Parts Supplier of The Year - Winner
Birmingham Chamber of Commerce Awards
Best Customer Service - Finalist

For more information visit the website at www.espares.co.uk

You can chat to us 9am to 6pm Monday to Friday, 9am to 4pm Saturday, or you can drop us a line using our Online Contact Form.

Written by the company

Contact info

  • Medco House, Bordesley Green Road, B9 4UA, Birmingham, United Kingdom

  • www.espares.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

430K reviews

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4.7

All reviews

(429,634)

16,086 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Squeaky Tumble Dryer No More !

Excellent service. I was trying to fix the tumble dryer which had developed a squeak. Whilst I was stripping out the old bearing my wife was able to connect to e spares and identify the replacement. The web site is great to search and find the right part. The new part arrived well packaged and as described. Up and running again in no time.

July 25, 2026
Rated 3 out of 5 stars

Usually great but this didn’t fit

I like this company generally. Good info on website and helpful videos. Arrived on time. Just a dishwasher basket. Very chesp but good quality. Unfortunately it didn’t fit my machine despite saying it was compatible

July 24, 2026
Rated 5 out of 5 stars

Heating element arrived safely and very…

Heating element arrived safely and very quickly. Fitted same day, works perfectly. Tumble drier back in full working order. 2nd item purchased from e-Spares. If you are able to replace the part yourself and e-Spares have it, I highly recommend their service.

July 31, 2026

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