We ordered matching rings and asked for expedited delivery, as advertised on the website. Eternate replied to say that they don't offer an expedited delivery service (?) ... but the rings arrived a... See more
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Fully Customizable Premium Jewelry and Wedding Bands
66 West 47th Street #MZ-19, 10036, New York, United States
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Replied to 31% of negative reviews
Typically replies within 2 weeks
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The product and delivery were excellent. However, I need to resize the band.
The ring was a gift for my goddaughter and she absolutely loved it. Great quality!
Great job, the gifts are amazing everyone loves them. I will definitely be buying this year.
Ordered the ring and it showed up before the estimated shipping date. The ring looks incredibly nice for the cost and has not tarnished.
Perfect Stackables!!
I am so happy with my 4 rings, each with the birthstone for my grandchildren!
Perfect fit and great customer service!
After a horrific first experience with an engagement ring debacle, Eternate redeemed themselves very well with my current birthstone ring. It is beautiful- the sapphires shine brightly and fits great.
Ordering was simple! The customization process was very easy to navigate making it great experience. The bracelet arrived and is absolutely beautiful.
Love my new ring and necklace! My cross necklace came in deficit and had to get a replacement. The customer service was great though! We definitely make more purchases from Eternate in the future!
The bracelet is beautiful and the customer service was top tier! I ordered a birthstone bracelet to gift my MIL this year but I guessed on the wrist size. Once I confirmed the correct size, I emailed Eternate customer service who corrected my order easily and quickly so that she would have the perfect gift! Thanks again! We are very excited to give it to her.
It was just what I expected. It’s beautiful
I ordered two birthstone pieces for Christmas. A necklace and a bracelet. The items arrived later than expected. The bracelet clearly had the incorrect birthstones. One should have been a pinkish purple hue, but it was clear colored. I reached out about the issue immediately and was told to email. I did and did not receive a reply for more than a day. So I reached out again. They acquiesced to chat, and so I explained the issue. They told me that the smaller gems appear lighter in color. Okay, no problem, right? Except the necklace has the exact same gem size, and that had the correct birthstone. The online chat rep, Hazel, only argued about the point. When asking for a replacement, she said that they could not expedite any of the work to get it done. Absolutely a terrible experience, and a horrible company to work with. I would not recommend buying custom jewelry from them. For pieces that cost several hundreds of dollars, the least that could be done is to confirm the order is right, or the courtesy to fix it ASAP.
I absolutely love my new ring, the only thing is there is not a real picture of the actual ring and so from the pictures that are available, the stones look much larger than they actually are. I still love the ring i just wish i had known the stones were going to be very tiny.
We ordered a bracelet that was supposed to be diamonds. Sometime later, the bracelet broke. l My wife took it in to the jeweler to have it fixed. He said it was not diamonds and the gold chain was so thin it was likely to break for the 3rd time. I had also ordered a necklace for my wife and found the same results, no diamonds.
I am blown away by their customer service. I had an issue with my bracelet (a beautiful piece) and the communication was excellent. I ended up exchanging it for a ring and the process was so easy and seamless. I now have my new ring and I haven’t taken it off since.
Great communication with the company about shipping and the process of making my order. Delivered before expected and received a great product. You can tell they put their heart into delivering a quality product
Gorgeous piece I customized and ordered as a gift for a friend with her kid’s birthstones. Was very pleased with the quality and the overall customer experience. I want to order one for myself now!
Will be a repeat customer, quality and craftsmanship exceeded expectations.
The website was easy to navigate and had great selections.
Website was easy to use, shipping was fast, and product was exactly as I hoped it would be.
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