Eternate Reviews 

1,062
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 306 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality and beautiful design of the jewelry, often exceeding expectations. Many are delighted with prompt delivery, with items typically arriving faster than anticipated. Positive customer service experiences are also common, highlighting polite and attentive staff. However, some customers noted product quality issues, such as gold vermeil wearing off quickly or stones falling out. A few other people also felt that customer service was slow to respond or unhelpful, especially regarding lost orders or returns. Some also experienced delays in receiving orders or found item sizing smaller than anticipated.

What people talk about most

Product

Customers generally express satisfaction with the product, often praising the quality, design, and overall... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent craftsmanship, design,... See more

Order

Customers consistently note positive experiences with order, praising the easy ordering process and quick... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the politeness,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the surprisingly quick and fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We ordered matching rings and asked for expedited delivery, as advertised on the website. Eternate replied to say that they don't offer an expedited delivery service (?) ... but the rings arrived a... See more

Company replied

Rated 4 out of 5 stars

Beautiful necklace just a bit smaller than anticipated for the cost. Bought for mom's 70th birthday with all her loved ones birth stones.

Company replied

Rated 4 out of 5 stars

Whilst I am pleased with my ring the stones are a lot smaller than I envisaged, so small that you can barely see them. The gold is also beginning to wear off but I am wearing it 24/7 so it does get kn... See more

Company replied

Rated 4 out of 5 stars

The birthstone necklace is beautiful, however I expected the stones to be larger for the cost of the necklace. The gold vermeil chain is very pretty and the birthstones are sparkly. I would have liked... See more

Company replied


Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Jeweler
  4. Jewellery Manufacturer

Written by the company

Fully Customizable Premium Jewelry and Wedding Bands


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(1,062)

298 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect Stackables!!

Perfect Stackables!!

I am so happy with my 4 rings, each with the birthstone for my grandchildren!
Perfect fit and great customer service!

December 16, 2025
Unprompted review
Rated 4 out of 5 stars

Redemption

After a horrific first experience with an engagement ring debacle, Eternate redeemed themselves very well with my current birthstone ring. It is beautiful- the sapphires shine brightly and fits great.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Customizing was easy

Ordering was simple! The customization process was very easy to navigate making it great experience. The bracelet arrived and is absolutely beautiful.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Love my new ring and necklace

Love my new ring and necklace! My cross necklace came in deficit and had to get a replacement. The customer service was great though! We definitely make more purchases from Eternate in the future!

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

The bracelet is beautiful and the…

The bracelet is beautiful and the customer service was top tier! I ordered a birthstone bracelet to gift my MIL this year but I guessed on the wrist size. Once I confirmed the correct size, I emailed Eternate customer service who corrected my order easily and quickly so that she would have the perfect gift! Thanks again! We are very excited to give it to her.

November 29, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible, terrible company

I ordered two birthstone pieces for Christmas. A necklace and a bracelet. The items arrived later than expected. The bracelet clearly had the incorrect birthstones. One should have been a pinkish purple hue, but it was clear colored. I reached out about the issue immediately and was told to email. I did and did not receive a reply for more than a day. So I reached out again. They acquiesced to chat, and so I explained the issue. They told me that the smaller gems appear lighter in color. Okay, no problem, right? Except the necklace has the exact same gem size, and that had the correct birthstone. The online chat rep, Hazel, only argued about the point. When asking for a replacement, she said that they could not expedite any of the work to get it done. Absolutely a terrible experience, and a horrible company to work with. I would not recommend buying custom jewelry from them. For pieces that cost several hundreds of dollars, the least that could be done is to confirm the order is right, or the courtesy to fix it ASAP.

December 14, 2025
Unprompted review
Rated 4 out of 5 stars

I absolutely love my new ring except....

I absolutely love my new ring, the only thing is there is not a real picture of the actual ring and so from the pictures that are available, the stones look much larger than they actually are. I still love the ring i just wish i had known the stones were going to be very tiny.

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Misrepresentation of Identification of Stones

We ordered a bracelet that was supposed to be diamonds. Sometime later, the bracelet broke. l My wife took it in to the jeweler to have it fixed. He said it was not diamonds and the gold chain was so thin it was likely to break for the 3rd time. I had also ordered a necklace for my wife and found the same results, no diamonds.

January 6, 2025
Rated 5 out of 5 stars

I am blown away by their customer…

I am blown away by their customer service. I had an issue with my bracelet (a beautiful piece) and the communication was excellent. I ended up exchanging it for a ring and the process was so easy and seamless. I now have my new ring and I haven’t taken it off since.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful piece of jewelry!

Gorgeous piece I customized and ordered as a gift for a friend with her kid’s birthstones. Was very pleased with the quality and the overall customer experience. I want to order one for myself now!

December 3, 2025
Unprompted review

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