Eternate Reviews 

1,054
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 309 reviews, reviewers had a great experience with this company. Customers frequently praise the beautiful and high-quality products, noting the stunning designs and excellent craftsmanship. Many people found the ordering process smooth and appreciated the surprisingly fast delivery, often receiving items earlier than expected. Reviewers also highlight responsive and helpful customer service that quickly resolved issues and assisted with requests. However, some customers also noted issues with product quality, including items arriving damaged, being poorly made, or experiencing tarnishing and stones falling out. A few other people also felt that delivery could be slow or late, and customer service responses were sometimes unhelpful, slow, or contradictory regarding policies like expedited shipping or return fees.

What people talk about most

Product

Users describe positive interactions with product, with many customers praising the great quality, beautiful... See more

Quality

Consumers find quality to be positive, with many reviewers praising the great quality, design, and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the excellent,... See more

Delivery service

Customers generally report satisfaction with the delivery service, often praising its speed and efficiency.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We ordered matching rings and asked for expedited delivery, as advertised on the website. Eternate replied to say that they don't offer an expedited delivery service (?) ... but the rings arrived a... See more

Company replied

Rated 4 out of 5 stars

The birthstone necklace is beautiful, however I expected the stones to be larger for the cost of the necklace. The gold vermeil chain is very pretty and the birthstones are sparkly. I would have liked... See more

Rated 4 out of 5 stars

Beautiful necklace just a bit smaller than anticipated for the cost. Bought for mom's 70th birthday with all her loved ones birth stones.

Company replied

Rated 5 out of 5 stars

Everyone at customer service was great with communication- Cornelia, Hazel, Mike, Iris, and Barbara- thank you!!!! There was a delivery issue and it was handled quickly and each of them were very ni... See more


Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Jeweler
  4. Jewellery Manufacturer

Written by the company

Fully Customizable Premium Jewelry and Wedding Bands


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 26% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(1,054)

290 reviews in the last 12 months

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Rated 5 out of 5 stars

Everyone at customer service was great…

Everyone at customer service was great with communication- Cornelia, Hazel, Mike, Iris, and Barbara- thank you!!!!
There was a delivery issue and it was handled quickly and each of them were very nice.
When we got the birthstone bracelet, my DIL absolutely loved it! Thank you!

December 24, 2025
Unprompted review
Rated 1 out of 5 stars

Jewelry is awful quality

Jewelry is awful quality. The first ring i got was damaged and stained when it arrived. I exchanged it for a new one and the vermeil wore off in under three months. I have multiple pieces that are vermeil coated and know how to care for them. I have NEVER had a piece of jewelry this poorly made. I spent alot of money on a gift for my wife and am so disappointed in what i received. I requested a refund since i had already exchanged once and did not want a third ring from this company just to have it be worn beyond recognition a month from now. I was told i was “outside the window”. I was given no other valid reason why i could not be refunded and when asked to speak with someone who could approve a refund, the customer service team went silent. I am still waiting a response from them and am still requesting my money back. I will never buy from here again and will actively tell anyone that asks that they should avoid it at all costs.

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

Do note recommend - poor customer service

My husband recently purchased a birth stone ring for me as a push present. The ring came and we had to have it resized. We resized to a size I currently have with respectable jewelers and when it came back it was a good one size smaller.

When asking to exchange again for a larger size they told me I missed the exchange window (even though they had the ring for 1-2 weeks of the exchange window) and then when I explained this they told me they only have a one time resize policy (that is not listed on site) and I could pay an additional $60 to resize the ring that is currently selling for $130 on their website.

Unfortunately I wouldn’t recommend this company to anyone even though their designs are pretty, they do not care about customer satisfaction, they only care about pocketing more money.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Impressed with Eternate

This was my first purchase from Eternate and I was pleased with my experience. I bought the “Bezel Set Birthstone Station Bracelet” in gold vermil for a gift. When it arrived, I was impressed with the compact packaging. The box it came in was in perfect condition. The bracelet looks great.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

In love with it!

In love with it!! I got my four boys’ birthstones in November and haven’t taken it off since then. It hasn’t tarnished or anything I’m obsessed with it. ✨

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Exactly what I ordered

My wife adored the dual birthstone necklace I got her for Christmas. It looks great and is the perfect length.

December 25, 2025
Unprompted review
Rated 4 out of 5 stars

The infinity rings are excellent and…

The infinity rings are excellent and exactly what I was looking for but the 14k gold bracelet was great except how thin it was. The price for the bracelet is a bit too much for what you actually get. The gemstones were perfect though. Overall very good experience with you.

December 29, 2025
Unprompted review
Rated 4 out of 5 stars

Beautiful item; tangled chain not ideal

I ordered a moi et toi gemstone necklace for my mom as a gift. The necklace arrived in the expected time frame, and is very pretty. I was pleasantly surprised by how sparkly the chain was! A lovely gift altogether. The reason I docked one star is that the box presentation could have been better: specifically, the chain should be taped or tethered down somehow on the cardboard backer. Instead of being able to take the necklace out and put it on her right away, I had to spend about five minutes untangling the chain for her. If the idea is to market a luxurious gift and memorable moment, a tangled chain kind of deflated that experience. All in all a beautiful item that she loves, but please tape down the necklace chains in future.

December 26, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Stackables!!

Perfect Stackables!!

I am so happy with my 4 rings, each with the birthstone for my grandchildren!
Perfect fit and great customer service!

December 16, 2025
Unprompted review
Rated 4 out of 5 stars

Redemption

After a horrific first experience with an engagement ring debacle, Eternate redeemed themselves very well with my current birthstone ring. It is beautiful- the sapphires shine brightly and fits great.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Customizing was easy

Ordering was simple! The customization process was very easy to navigate making it great experience. The bracelet arrived and is absolutely beautiful.

December 1, 2025
Unprompted review

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