Eternate Reviews 

1,054
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 309 reviews, reviewers had a great experience with this company. Customers frequently praise the beautiful and high-quality products, noting the stunning designs and excellent craftsmanship. Many people found the ordering process smooth and appreciated the surprisingly fast delivery, often receiving items earlier than expected. Reviewers also highlight responsive and helpful customer service that quickly resolved issues and assisted with requests. However, some customers also noted issues with product quality, including items arriving damaged, being poorly made, or experiencing tarnishing and stones falling out. A few other people also felt that delivery could be slow or late, and customer service responses were sometimes unhelpful, slow, or contradictory regarding policies like expedited shipping or return fees.

What people talk about most

Product

Users describe positive interactions with product, with many customers praising the great quality, beautiful... See more

Quality

Consumers find quality to be positive, with many reviewers praising the great quality, design, and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the excellent,... See more

Delivery service

Customers generally report satisfaction with the delivery service, often praising its speed and efficiency.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We ordered matching rings and asked for expedited delivery, as advertised on the website. Eternate replied to say that they don't offer an expedited delivery service (?) ... but the rings arrived a... See more

Company replied

Rated 4 out of 5 stars

The birthstone necklace is beautiful, however I expected the stones to be larger for the cost of the necklace. The gold vermeil chain is very pretty and the birthstones are sparkly. I would have liked... See more

Rated 4 out of 5 stars

Beautiful necklace just a bit smaller than anticipated for the cost. Bought for mom's 70th birthday with all her loved ones birth stones.

Company replied

Rated 5 out of 5 stars

Everyone at customer service was great with communication- Cornelia, Hazel, Mike, Iris, and Barbara- thank you!!!! There was a delivery issue and it was handled quickly and each of them were very ni... See more


Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Jeweler
  4. Jewellery Manufacturer

Written by the company

Fully Customizable Premium Jewelry and Wedding Bands


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 26% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(1,054)

289 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disappointed

I purchased this ring in solid gold on my first Mother’s Day as a mom. I put so much time into selecting the ring I wanted, looking across many websites and stores in person. When I received it I was happy with the look of it, however I found it irritated the fingers it was next to because of the rough edges but figured if I left it on they would eventually callous and stop being irritated. It took months but eventually that did happen. After 6 months of wear a stone fell out, I didn’t see it happen so the stone is lost. Although customer service was kind they said this is normal wear and tear and therefore repair would be $150. I’d rather put that money towards a piece of jewelry I have faith with last longer than 6 months than repair it every 6 months. I knew this was a risk ordering from a brand I was less familiar with and I would not do it again. It’s quite disappointing, the point of buying a solid gold piece is that it will last.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

My Fist Online Jewelry Order..

It was my first time ordering jewelry online so I was a little nervous of what might show up.

It was a pleasant surprise when I opened the box to unveil my lovely stacker emerald white gold ring.

I absolutely love it and planning out my next order. Maybe a family necklace.

January 28, 2026
Unprompted review
Rated 3 out of 5 stars

The ring itself is beautiful and was…

The ring itself is beautiful and was delivered in good time. Unfortunately, I don't know my priper ring size, so the ring is much smaller than I thought it would be and just barely fits my pinky. I don't want to send it back, that's too much trouble, but I wish the ring was larger (band and gem size).

For now a small, beautiful reminder of my two boys and I.

Thank You.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and product

I ordered a ring for myself and a customizable one for my husband. I absolutely love my ring! Unfortunately, I ordered my husband‘s ring in the wrong size. When we received it and I realize this, I emailed the company and told them I had mistakenly ordered the wrong size. Since it was my fault, I was very surprised when they told me that it could be exchanged and they sent me a shipping label for me to return it. Excellent customer service and product!

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

Faulty Jewelry- Terrible Customer Service

Terrible customer service. Received a faulty piece of jewelry (no claw clip on one side) and the company would not replace the item because my complaint fell outside their 30 day window. This was a Christmas gift that was ordered well ahead of the day it was actually opened. I do not recommend purchasing from a company with such a low moral compass.

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

Poor Quality Control

I ordered an engagement ring with a hidden halo. When the ring arrived, the white gold looked tarnished, and two stones were missing from the halo. It took a week to receive an email response regarding an exchange. The replacement ring they sent was also faulty, missing a stone on the halo again, as well as a bit of fiber stuck under one of the prongs of the main stone. Tired of the poor quality, I asked for a refund, but they are refusing because I have already made an exchange and will only offer another exchange. I refuse to accept another poor-quality product and want a refund, but they have gone radio silent on the matter.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely loved the 4-stone…

I absolutely loved the 4-stone birthstone ring I purchased!! Looked exactly the way it did online and I'll be getting 3 more so that everyone in my friend group has one!

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

User friendly process.

User friendly process.
Although the stones are a bit smaller than expected the ring is still lovely. My granddaughter was delighted.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Promise ring

I bought it for my daughter for Valentine’s Day. I hope it fits but it looks so pretty!

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

The look on my Daughters face

The look on my Daughters face. I bought the birthstone of granddaughters birth month .she was 19 and was going to do social work to help help women and children. She was killed on November the 7th by a 82 year old woman . The woman didn't see Josie on her motorcycle. The lord received a total angel. December 28th was my Daughter's 50th Birthday. Not a birthday i would have ever imagined for her. I'm not a rich person. So thank you for a beautiful ring. We were just able to give her the ring last night.

January 14, 2026
Unprompted review

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