My etoro experience has been great. I had great customer support available to pick up questions and curious about how to make the platform better. With the AI integration tools and API opened to... See more
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I’ve been watching F1 broadcasts for 40 years (ever since the first Hungarian Grand Prix), but for one reason or another, I’d never made it to the race in person. This time, thanks to eToro, I fi... See more
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Varun Sehgal is my new senior account manager UK. He is very knowledgeable and helpful on getting information and feedback fast. He is also very pleasant and considerate that I have the answers to my... See more
I joined on the back of an advertised promotion (Claim your free share worth £100), and they not only failed to honour it, they would not automatically refund my deposited funds after I asked for m... See more
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Company details
About eToro
Written by the company
Some FAQs
About Account Verification
Verification in eToro will take approximately up to 5 business days if all the required documents are submitted.
During this time our teams will be going over the details and documents that have been submitted to make sure we verify your account according to the latest regulatory requirements.
Should we require any further information, we will be sending you an email to the registered email address with the required additions. These might include any issues with the documents submitted like a lack of details, or a problem with the eligibility of the document.
These are regulatory obligations from eToro as a regulated financial institution.
On Deposits at eToro
Deposits on eToro are divided into instant payment methods and ones that might take longer like a Bank Transfer.
Instant payments like Credit Card, e-wallets and others will appear immediately on your eToro account.
Other methods might take several business days to arrive depending on the payment provider chosen. When sending a Bank Transfer, please make sure to take the bank details from the eToro platform according to the chosen currency.
It is of the utmost importance to include the unique Transaction ID to allow eToro to efficiently recognize the transfer and credit your investing account.
Caution - 3rd party payments are prohibited. eToro will ONLY accept payments done from a method of payment under the eToro account owner’s name.
Business Accounts - Business related funds should ONLY be sent once a Corporate Account is established. Please contact our customer service teams here: https://www.etoro.com/customer-service/ for guidance on opening a Corporate Account BEFORE depositing.
Key points on Withdrawals at eToro
Withdrawals at eToro have a flat fee of $5 USD. *Except in the USA where we do NOT charge a withdrawal fee.
A withdrawal in eToro has 2 stages. Once received, the request to withdraw will be processed by our teams within 2 business days.
Following the processing, a withdrawal will take an additional 3-8 business days until the funds arrive to the used method of payment.
It is important to note that this time period depends entirely on the payment service provider.
Emails will be sent at both stages confirming the request was received, that the withdrawal has been processed and to which method of payment it was withdrawn.
If for any reason, the withdrawal is not processed, we will send an email with all the details. Users can track the status of their withdrawals here: https://www.etoro.com/portfolio/history/cashflows
Our customer service team is available via https://www.etoro.com/customer-service/ to assist should there be any issue that might arise.
Exploring eToro's Virtual Account
eToro provides all registered users with a Virtual account that perfectly imitates the real account with an initial amount of $100,000 to trial the platform without risking users’ own funds.
This is a safe environment to learn all about the platform and its unique features like CopyTrading, Smart Portfolios and more.
All about Trading/Market Disruptions
Trading disruptions are situations in which markets cease to function regularly, usually defined by fast and extensive movements in the market. There is no one specific reason for this - they can derive from unusual trading (such as a crash or a pump) or physical threats to the stock market.
No matter what the case is, trading disruptions are a result of the unusual conditions in the market, which can cause panic and disruptions to trading.
Why you might not be able to open or close a position during a market disruption
- Lack of liquidity, or inability to receive pricing from our liquidity providers
- A stock might be halted by the exchange
- Inability to open SELL positions due to an asset being “unborrowable”
- An unborrowable asset is an asset that won’t be lent out to short-sellers, which might happen when there is no one willing to lend out the asset.
- Extreme volatility on different asset types.
On eToro, the SELL side is not available when the asset is unborrowable.
To know more on the difference between SELL and closing a position on eToro, go here: https://www.etoro.com/trading/buy-sell-and-close-position/
In general, when an asset is not available during halting periods, set order rates that are triggered (Stop Loss, Take Profit) during the halt will be executed on the next available executable rate when trading resumes.
If you cannot find an answer to your question here, our Help Center may have all the answers you need: https://www.etoro.com/customer-service/help/
With more than 25 million users from over 140 countries and more than 3000 financial instruments including stocks, commodities, crypto, indices, and ETFs, eToro continues to revolutionize online investing.
Contact info
London, United Kingdom
- https://www.etoro.com/customer-service/
- www.etoro.com
You should know
4.1
Great
32K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from eToro
Andrea De Donatis, thank you for your loyalty!
Consultant etoro Mr
Consultant etoro Mr. Daniel Amati is always attentive and active in proposing news about my investments.
I am very satisfied with the relationship that has been established over time with Mr. Daniel Amati,
June 18, 2026
Reply from eToro
Thank you for your kind words!
Company uses AI advertising
Company uses AI advertising, looks awful, is awful. Pay your designers.
June 17, 2026
Unprompted review
Reply from eToro
Hello Lori,
Thank you for sharing your thoughts on the advertising; your input is highly valued.
Best wishes,
Maria
Reply from eToro
Thank you for your kind words, Dave!
I highly recommend a call with your…
I highly recommend a call with your account manger. Rebecca was friendly, patient and informative. I have learnt so much and all my questions have been answered. Thank you, a great service
June 17, 2026
Reply from eToro
We're delighted to hear about your experience!
No good with MacOS
Tried to set up an account with Toro following a MSE £100 offer. Thought I'd give it a go for an initial £200.
However their site proved impossible to do anything using MacOS Safari. I did set up an account using another browser just to see if it was Safari that wasn't supported. I get 20years or so ago Safari might not have been mainstream, but in 2026?? So have given up. Life is complicated enough without having to use alternate systems. So I logged back in via Safari and closed the account.
June 17, 2026
Unprompted review
Reply from eToro
Hello Ashley,
Thank you for sharing your experience regarding the difficulties you faced while using our platform on Safari. We are sincerely sorry that the account setup process was so frustrating for you. Your feedback on these compatibility issues is invaluable, as it helps us identify key areas where we can improve our platform for everyone.
Best regards,
Maria
This app is forever being updated with…
This app is forever being updated with no real improvements, updates screw up any user configurations eg. Charts, dashboard setup. Where improvements should be made are overlooked even after people/users suggest improvements. The unrealized balance and the daily p/l do not correspond eg. My balance has gone up 2 days yet my drawdown increased to -4% from -3% yet my balance incresed from 3023 to 3045 . There are too many steps to opening a manual tradeby the time you input parameters the price always increases well above your intended entry price. The promoted copy investors always seen to have ridiculous hain
June 17, 2026
Unprompted review
Reply from eToro
Hello Al,
To investigate your case further and ensure it is escalated appropriately, we need your username or ticket number. Since this information is still pending, please share it with our Social Team on X or Facebook so we can assist you.
If you would rather speak with Customer Service directly, you may book a call using this link: https://calendly.com/etoro-customer-service
Best regards,
Maria
------------------------------------------------------------------
Hello Al,
We appreciate you taking the time to share such detailed feedback, as it is vital for our ongoing efforts to improve our services. In the interest of transparency, we ask all reviewers to verify their experiences. To help us look into this further, we have reached out via Trustpilot with a private request for your ticket number or username. We look forward to your response.
Best regards,
Maria
Highly recommend Dov as your Etoro account manager.
I've been working with Dov for quite some time now, and one thing I really appreciate is that he actually takes the time to keep in touch and follow up on how things are going.
I'm not someone who spends a lot of time looking at my investments, so it's great that Dov regularly reaches out to discuss my portfolio and suggest areas that could be improved. He's always well prepared and somehow remembers exactly what we talked about last time, as well as what I do for a living, which makes our conversations feel personal rather than just another client call.
Every now and then he'll also send me a quick WhatsApp message if he comes across a stock or investment opportunity that he thinks might be interesting for me. It's never pushy, just a helpful heads-up that shows he's paying attention.
Overall, Dov has been professional, knowledgeable, and easy to work with. I appreciate the effort he puts into helping me stay on top of my investments, and I would happily recommend him to others. If you get to chose - Dov is your guy!
June 11, 2026
Reply from eToro
Thank you for your kind words about Dov!
AVOID
Firstly I used etoro/ money farm for an isa investment . The app is not built around isa savings accounts so it’s not a good experience. Most importantly I found moving money out of Moneyfarm very difficult. I was allocated an advisor, who basically lied to me and tried her utmost to prevent me from moving my money out. AVOID
I have provided my phone number- through trust pilot , happy to talk through anything so you might be able to improve your customer experience
June 11, 2026
Unprompted review
Reply from eToro
Hello Jeremy,
We appreciate you providing additional details. Please accept our sincere apologies for the trouble you have experienced. Your case has been escalated to our specialized teams for a thorough assessment, and we thank you for your contribution to improving our service quality.
Best regards,
Maria
-------------------------------------------------------------------
Hello Jeremy,
We sincerely apologize for the difficulties you encountered with your ISA investment and the issues regarding your fund withdrawal.
Please rest assured that eToro is a well-established, regulated leader in Fintech. Furthermore, our partner, Moneyfarm, is a top-tier European digital wealth manager that operates under strict FCA and CONSOB regulatory compliance.
Your feedback is vital to us. To help us investigate this further and ensure such situations are avoided in the future, we require additional information to verify and escalate your specific case. We have already contacted you through Trustpilot to request your username or ticket number; please provide these details at your earliest convenience.
Best regards,
Maria
Followed MSE promotion to get £100…
Followed MSE promotion to get £100 worth of shares if I open an account. Completed everything, added funds, answerred tons of questions - all cleared. No shares given. No option to contact the customer service - only stupid chat-bot going in circle. No contact number or email address.
June 16, 2026
Unprompted review
Reply from eToro
Hello Ed,
To assist with the escalation of your case, we previously requested your ticket number or username, but we have not yet received a response. Since this information is necessary to move forward, please share it with our Social Team via X or Facebook. If a call with our Customer Service team has already been arranged, please feel free to ignore this message.
Best regards,
Maria
---------------------------------------------------------------------
Hello Ed,
We apologize for the frustration you've experienced regarding the promotion and the challenges you faced while trying to contact our support team.
To help resolve this, our support teams are available at https://www.etoro.com/customer-service/, where you can open a ticket or start a chat. Additional contact information and guidance can be found here: https://help.etoro.com/s/article/how-can-i-contact-etoro?language=en_GB.
If you prefer a scheduled conversation, you can book a call at https://calendly.com/etoro-customer-service. For further escalation, you may also reach out to our Social Team on X or Facebook by providing your ticket number or username.
We have reached out via Trustpilot to request your ticket number or username so we can effectively verify and escalate your case. We look forward to your response and the opportunity to assist you further.
Best regards,
Maria
It would be nice if the invite is +1
It would be nice if the invite is +1. Pretty boring to attend on your own not knowing anyone.
June 16, 2026
Reply from eToro
Hello David,
Thank you for sharing your thoughts. We truly value your suggestion about adding a +1 option to enhance the event experience, as having a companion can indeed enrich attendance. We encourage you to discuss this idea with your Account Manager and continue to take advantage of the networking opportunities. Your perspective is appreciated, and we hope it leads to even more engaging future events!
All the best!
Maria
Great evening, updates and future state
Great guest speaker,lots of new updates and value for existing customers.
June 16, 2026
Reply from eToro
Jake, glad you enjoyed the updates!
Easy
Easy to do and the features look suitable. I'll have to wait and see how it goes over the next month or so.
June 16, 2026
Unprompted review
Reply from eToro
David Mclauchlan, glad you find it easy!
Etoro quite happily let me invest…
Etoro quite happily let me invest £1700.00 into my account, my 1st investment into my already opened account. 3 days later they blocked my account i can't invest, sell, or withdraw any of my money. I have provided all the info that they have requested, nothing. Stuck in limbo. Terrible experience total nightmare. I am a van driver from South East London, so this money is important to me. Do not use this company please
June 9, 2026
Unprompted review
Reply from eToro
Hello Peter,
We are still waiting for your username or ticket number to proceed with your request. To help us escalate your case, please share these details with our Social Team via X or Facebook, or alternatively, book a call with Customer Service at https://calendly.com/etoro-customer-service.
Best regards,
Maria
----------------------------------------------------------------------
Hello Peter,
We appreciate your feedback and understand the frustration caused by an account blockage. Please be aware that eToro operates under regulatory oversight to ensure all functions are performed correctly.
To help us escalate your case, we require additional information. We have already contacted you via Trustpilot to request your username or ticket number. Please get back to us at your earliest convenience so we can assist you further.
In the meantime, you can find more information and guidance on blocked accounts by visiting: https://help.etoro.com/s/article/what-should-i-do-if-my-account-has-been-blocked?language=en_GB.
Best regards,
Maria
Wide range of products
Wide range of products. Easy to set up. Clear customer interface
June 16, 2026
Unprompted review
Reply from eToro
MARC TEMERLIES, thank you for your kind words!
On June 15
On June 15, 2026, eToro automatically closed 5 of my IART short CFD positions via Stop Loss at prices of 18.10, 18.14 and 18.48 — generating a total loss of $1,395.19. eToro's own price chart for IART, which according to eToro itself shows their internal bid price, never reached 18.00 during that period. Independent data from TradingView and Interactive Brokers confirms the same. Two positions were even closed below their configured Stop Loss level of 18.20. I have filed a formal complaint with eToro (registered 15/06/2026) and have photographic evidence including eToro's own chart. Awaiting resolution.
June 15, 2026
Unprompted review
Reply from eToro
Hello there,
We appreciate you bringing this to our attention and providing such thorough feedback. Since you have filed a formal complaint, please be confident that our teams are now conducting a full review of your case.
Best regards,
Maria
Reply from eToro
Kuda Shamu, we appreciate your positive feedback!
Misleading business practices
I signed up through a promotion that clearly advertised a £100 bonus for depositing £1,000 or more. As a UK customer, I deposited exactly £1,000 using my UK card, expecting that a £1,000 deposit would mean £1,000 had been deposited.
What I was not expecting was to later see the value of my funds showing at approximately £988 when viewed in GBP. The most frustrating part is that information about opening a GBP account and avoiding FX costs only appeared after I had already deposited my money. Had the currency implications been made clear and prominent before I deposited, I would have made a different decision. When signing up and equally depositing, there was no mention of fees. This means that the bonus I was aiming for has been nulled as I have not transferred the minimum amount of £1000. This is extremely misleading and if I do not receive my £1000 back, i will file a chargeback through my back.
Based on my experience, I would not use this platform again.
June 15, 2026
Unprompted review
Reply from eToro
Hello there,
Thank you for contacting us and providing your feedback. We understand your concerns regarding the currency conversion process and its impact on your bonus eligibility.
As the eToro platform operates in USD, conversion fees are applied to non-USD deposits and withdrawals. However, users in Europe and the UK may have the option to maintain accounts in EUR or GBP: https://www.etoro.com/trading/currency-accounts/explained/.
For a comprehensive overview of our fee structure, please visit our Fees Page. Detailed information regarding conversion costs, which are determined by your region, payment type, and Club tier, can be found here: https://www.etoro.com/trading/fees/conversion/.
Should you wish to escalate your concerns, you may contact our Social Team on X or Facebook with your username or ticket number for further assistance.
Alternatively, you can book a call with Customer Service through this link: https://calendly.com/etoro-customer-service.
Best regards,
Maria
As always an amazing experience
As always an amazing experience! Thank you for the wonderful evening, I had a great time
June 11, 2026
Reply from eToro
Thank you, Paul Korf! We appreciate your kind words!
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