My etoro experience has been great. I had great customer support available to pick up questions and curious about how to make the platform better. With the AI integration tools and API opened to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My first meeting with my Senior Account Manager. He came well prepared and with detailed knowledge of my history and portfolio. I'll be sure to stay in touch more regularly for advice from now on.
Varun Sehgal is my new senior account manager UK. He is very knowledgeable and helpful on getting information and feedback fast. He is also very pleasant and considerate that I have the answers to my... See more
Company replied
I joined on the back of an advertised promotion (Claim your free share worth £100), and they not only failed to honour it, they would not automatically refund my deposited funds after I asked for m... See more
Company replied
Company details
About eToro
Written by the company
Some FAQs
About Account Verification
Verification in eToro will take approximately up to 5 business days if all the required documents are submitted.
During this time our teams will be going over the details and documents that have been submitted to make sure we verify your account according to the latest regulatory requirements.
Should we require any further information, we will be sending you an email to the registered email address with the required additions. These might include any issues with the documents submitted like a lack of details, or a problem with the eligibility of the document.
These are regulatory obligations from eToro as a regulated financial institution.
On Deposits at eToro
Deposits on eToro are divided into instant payment methods and ones that might take longer like a Bank Transfer.
Instant payments like Credit Card, e-wallets and others will appear immediately on your eToro account.
Other methods might take several business days to arrive depending on the payment provider chosen. When sending a Bank Transfer, please make sure to take the bank details from the eToro platform according to the chosen currency.
It is of the utmost importance to include the unique Transaction ID to allow eToro to efficiently recognize the transfer and credit your investing account.
Caution - 3rd party payments are prohibited. eToro will ONLY accept payments done from a method of payment under the eToro account owner’s name.
Business Accounts - Business related funds should ONLY be sent once a Corporate Account is established. Please contact our customer service teams here: https://www.etoro.com/customer-service/ for guidance on opening a Corporate Account BEFORE depositing.
Key points on Withdrawals at eToro
Withdrawals at eToro have a flat fee of $5 USD. *Except in the USA where we do NOT charge a withdrawal fee.
A withdrawal in eToro has 2 stages. Once received, the request to withdraw will be processed by our teams within 2 business days.
Following the processing, a withdrawal will take an additional 3-8 business days until the funds arrive to the used method of payment.
It is important to note that this time period depends entirely on the payment service provider.
Emails will be sent at both stages confirming the request was received, that the withdrawal has been processed and to which method of payment it was withdrawn.
If for any reason, the withdrawal is not processed, we will send an email with all the details. Users can track the status of their withdrawals here: https://www.etoro.com/portfolio/history/cashflows
Our customer service team is available via https://www.etoro.com/customer-service/ to assist should there be any issue that might arise.
Exploring eToro's Virtual Account
eToro provides all registered users with a Virtual account that perfectly imitates the real account with an initial amount of $100,000 to trial the platform without risking users’ own funds.
This is a safe environment to learn all about the platform and its unique features like CopyTrading, Smart Portfolios and more.
All about Trading/Market Disruptions
Trading disruptions are situations in which markets cease to function regularly, usually defined by fast and extensive movements in the market. There is no one specific reason for this - they can derive from unusual trading (such as a crash or a pump) or physical threats to the stock market.
No matter what the case is, trading disruptions are a result of the unusual conditions in the market, which can cause panic and disruptions to trading.
Why you might not be able to open or close a position during a market disruption
- Lack of liquidity, or inability to receive pricing from our liquidity providers
- A stock might be halted by the exchange
- Inability to open SELL positions due to an asset being “unborrowable”
- An unborrowable asset is an asset that won’t be lent out to short-sellers, which might happen when there is no one willing to lend out the asset.
- Extreme volatility on different asset types.
On eToro, the SELL side is not available when the asset is unborrowable.
To know more on the difference between SELL and closing a position on eToro, go here: https://www.etoro.com/trading/buy-sell-and-close-position/
In general, when an asset is not available during halting periods, set order rates that are triggered (Stop Loss, Take Profit) during the halt will be executed on the next available executable rate when trading resumes.
If you cannot find an answer to your question here, our Help Center may have all the answers you need: https://www.etoro.com/customer-service/help/
With more than 25 million users from over 140 countries and more than 3000 financial instruments including stocks, commodities, crypto, indices, and ETFs, eToro continues to revolutionize online investing.
Contact info
London, United Kingdom
- https://www.etoro.com/customer-service/
- www.etoro.com
You should know
4.1
Great
32K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Misleading business practices
I signed up through a promotion that clearly advertised a £100 bonus for depositing £1,000 or more. As a UK customer, I deposited exactly £1,000 using my UK card, expecting that a £1,000 deposit would mean £1,000 had been deposited.
What I was not expecting was to later see the value of my funds showing at approximately £988 when viewed in GBP. The most frustrating part is that information about opening a GBP account and avoiding FX costs only appeared after I had already deposited my money. Had the currency implications been made clear and prominent before I deposited, I would have made a different decision. When signing up and equally depositing, there was no mention of fees. This means that the bonus I was aiming for has been nulled as I have not transferred the minimum amount of £1000. This is extremely misleading and if I do not receive my £1000 back, i will file a chargeback through my back.
Based on my experience, I would not use this platform again.
June 15, 2026
Unprompted review
Reply from eToro
Hello there,
Thank you for contacting us and providing your feedback. We understand your concerns regarding the currency conversion process and its impact on your bonus eligibility.
As the eToro platform operates in USD, conversion fees are applied to non-USD deposits and withdrawals. However, users in Europe and the UK may have the option to maintain accounts in EUR or GBP: https://www.etoro.com/trading/currency-accounts/explained/.
For a comprehensive overview of our fee structure, please visit our Fees Page. Detailed information regarding conversion costs, which are determined by your region, payment type, and Club tier, can be found here: https://www.etoro.com/trading/fees/conversion/.
Should you wish to escalate your concerns, you may contact our Social Team on X or Facebook with your username or ticket number for further assistance.
Alternatively, you can book a call with Customer Service through this link: https://calendly.com/etoro-customer-service.
Best regards,
Maria
As always an amazing experience
As always an amazing experience! Thank you for the wonderful evening, I had a great time
June 11, 2026
Reply from eToro
Thank you, Paul Korf! We appreciate your kind words!
1-star review
Even after a 1-star review here, this pathetic business still cannot contact me.
I gave them my trading name on their platform to contact me and look into my problem and they have done nothing
Worse than the Labour party,
Stay away people
June 14, 2026
Unprompted review
Reply from eToro
Hello Alan,
We appreciate you sharing your feedback with us and sincerely apologize for the inconvenience caused. Please be assured that your case has been escalated to the relevant teams for further assistance.
Best regards,
Maria
Really enjoyed eToro gala
Really enjoyed the eToro gala. It was professional without feeling stiff, and the topics were spot‑on and easy to connect with. The whole thing ran perfectly and had a great vibe. A very good event and definitely worth attending.
June 11, 2026
Reply from eToro
Hello Willie,
It’s wonderful to hear that you enjoyed the eToro gala! Your recognition of our professionalism and engaging topics is truly valued. We're delighted you found the atmosphere inviting and that everything went smoothly. Thank you for sharing your uplifting experience!
Cheers!
Maria
Failure to process my application for SpaceX shares
I followed the Etoro link to buy SpaceX shares and it accepted my application and even asked me to complete a W8-BEN form for trading in USA stocks. But even though i requested confirmation that the application had gone through i received nothing.
I tried raising a ticket in the help system but that simply loops back to the chatbot. what an awful system, help is appalling and no indication if applications were in progress.
the only way i can make a complaint is through this rating system
June 12, 2026
Unprompted review
Reply from eToro
Hello Graham,
Thank you for providing more information. We apologize for any inconvenience caused. Please be advised that your case was escalated to our teams for further assistance on Monday, June 15th.
Best regards,
Maria
----------------------------------------------------------------------
Hello Graham,
We are sorry for the inconvenience and the communication difficulties you faced while applying for SpaceX shares. It is understandably frustrating to encounter a repetitive chatbot and lack clear status updates; please know that we are committed to assisting you.
To help us escalate your case, please provide more information. We have reached out via Trustpilot to ask for your ticket number or username We look forward to your response.
If you prefer, you can also schedule a direct conversation with a member of our Customer Service team through this link: https://calendly.com/etoro-customer-service.
Best regards,
Maria
The CEO of eToro held a presentation at…
The CEO of eToro held a presentation at Krasnapolski (Amerdam). Nice presentations and good food on a top notch location. What more do you want?
June 11, 2026
Reply from eToro
Thank you for your fantastic feedback!
SCAM 100%
SCAM 100%
I deposited 1000 already 2 weeks ago and it does not give me access on it , uploading my picture but it is getting stuck when i finish the verification , at least i tried 50 times already from application and from web even . they sent me email that i have access on the funds and my account is fully verified but when i open account immediately it asks me kyc pictures which i uploaded 100 times already but it is getting stuck on the final step . this is 100% scam , it does not give me any access on my funds . there is no support who can handle and fix this .
June 12, 2026
Unprompted review
Reply from eToro
Hello Arja,
We haven't received a response regarding our request for your username or ticket number. To help us escalate your case, please provide this information to our Social Team on X or Facebook.
You may also schedule a call with Customer Service via https://calendly.com/etoro-customer-service.
Best regards,
Maria
-------------------------------------------------------------------
Hello Arja,
We sincerely regret the difficulties you have encountered regarding our verification procedures and the accessibility of your funds. Please be assured that eToro operates as a strictly regulated investment platform. You may review our comprehensive licensing and regulatory details here: https://www.etoro.com/customer-service/regulation-license/. This oversight ensures that we maintain the highest standards of operation.
To assist us in escalating your case, please provide additional information. We have already reached out via Trustpilot to request your username or ticket number; we look forward to your prompt response there so we can proceed.
Best regards,
Maria
Great experience with eToro
Great experience with eToro. Professional, friendly, and supportive team. The Diamond Gala in Amsterdam was an excellent event and a great example of how eToro values its clients. Thank you!
June 11, 2026
Reply from eToro
Hello Hatice,
We truly appreciate your thoughtful feedback! It is wonderful to hear that you enjoyed your time with us, especially the Diamond Gala in Amsterdam.
All the best!
Maria
High end of event organisaiton and…
High end of event organisaiton and useful content for Etoro's investors
June 11, 2026
Reply from eToro
Hello Alon,
Thank you for your feedback! We are delighted to know that our event's content and organization were valuable to you.
Best wishes,
Maria
What a great evening
What a great evening. Thanks EToro! Great conversations and company, even Yoni the CEO taking time to sit and chat. And meeting Pierre Gasly was awesome.
June 1, 2026
Reply from eToro
Hello there,
It is wonderful to hear that you enjoyed such a lovely evening filled with great company and conversation! We truly appreciate you taking the time to provide such positive feedback.
All the best!
Maria
Great event at a wonderfull place
June 11, 2026
Reply from eToro
Hello Timothy,
We truly appreciate your kind words! It is wonderful to hear that you enjoyed both the event and our venue.
All the best!
Maria
The staff was great no complaints there…
The staff was great no complaints there were no issues with my allergies
June 11, 2026
Reply from eToro
Hello Jol,
It was wonderful to receive your feedback! We are so pleased that our team took such good care of you and ensured your allergies weren't an issue. 😊
Best wishes,
Maria
Reply from eToro
Hello Robert,
Happy Birthday! We are thrilled to hear how much you are enjoying your new headphones! Thank you for sharing your positive feedback with us.
All the best!
Maria
etoro pretends you own crypto then sells it from under you
I invested in ADA through eToro believing I was buying and holding the cryptocurrency. I later discovered that eToro had closed my position without my knowledge, at a price that was significantly below earlier levels, and that my account had also been reduced by ongoing “overnight fees”.
I later found out that eToro’s position was that I had not owned the underlying crypto, but had held CFDs, despite the platform’s “BUY” terminology and ownership-focused language.
eToro did not resolve my complaint directly, and I had to escalate the matter through external dispute channels. The matter is still ongoing.
Buyer beware.
June 11, 2026
Unprompted review
Reply from eToro
Hello there,
We are sorry to hear about your experience with your ADA investment and the resulting confusion regarding ownership. Please be aware that while some instruments on the eToro platform are traded as real assets, others are handled via CFDs. For further details, you can visit this link: https://help.etoro.com/s/article/what-do-i-purchase-when-i-open-a-position-on-etoro?language=en_GB.
To cover the maintenance of CFD positions, overnight fees are charged to your available balance. These costs vary depending on the total value of the position and whether it is a buy or short direction. Additional information can be found at: https://help.etoro.com/s/article/what-are-overnight-fees?language=en_GB
We appreciate your patience as you work through this, and we wish you a positive resolution soon.
Best wishes,
Maria
E toro has embezzeled my money.
E toro has embezzeled my money.
My account is zero. As of January 2026 I had 34.000 dollars.
The asked me for some documents. They blocked my account and in the meantime they sent it to 'compensation'. I figured they did this because the documents were pending i did eventually sent them In June they sent me an e-mail saing that my account is reinstated. The funds are gone . The history of the portfolio as if i didnt have any funds.I am taking legal penal and civil actions for embezzelement
June 11, 2026
Unprompted review
Reply from eToro
Hello Athina,
Thank you for sharing the details of your experience and the difficulties you have encountered regarding your account funds. Your concerns are important to us, and we want to affirm that, as a regulated entity, we operate under rigorous auditing and monitoring standards to ensure fair practices for all our users.
We have received your ticket number, and your case has been escalated to our specialized teams for a thorough review.
Best regards,
Maria
Reply from eToro
Hello there,
It's wonderful to hear that Kayla has consistently provided you with helpful support. We truly appreciate your feedback!
Cheers!
Maria
The agent followed up on my case and…
The agent followed up on my case and solved some issues.
June 10, 2026
Reply from eToro
Hello Laura,
We appreciate your feedback and are pleased that we were able to assist in resolving the issues you were facing.
Best wishes,
Maria
Giovanni very good consultant
Giovanni has been extremely clear and disposal; I appreciated a lot his service, fast and accurate.
Thanks a lot Giovanni
June 10, 2026
Reply from eToro
Hello there,
We truly appreciate your positive feedback and kind words! It is wonderful to know that Giovanni provided fast, accurate, and extremely clear service while remaining fully at your disposal.
All the best!
Maria
Avoid! Run! Etoro is Terrible!
I found out that etoro portfolios are separate legal entities. So transferring money between isa account to a normal shares & stocks account takes many working days. The user interface is bad, the time delay for depositing and removing money is worse. Fees are high! Do not recommend them!
There are many other providers that provide better service! Avoid Etoro at all cost!
June 9, 2026
Unprompted review
Reply from eToro
Hello Liam,
Thank you for sharing your experience with eToro; we value your feedback.
To help clarify the process, the timeframe for an ISA transfer depends on the specific type of ISA you are moving to eToro. Moving your tax-free status securely from a previous provider is a standard industry procedure that requires some time:
- Cash ISAs: These transfers usually take between 1 and 3 weeks (up to 15 working days).
- Stocks & Shares and Managed ISAs: These typically require 2 to 4 weeks (up to 30 calendar days). This is because your current provider needs to liquidate your investments into cash before the funds can be transferred.
We sincerely regret that your user experience did not meet your expectations, and we invite you to share any suggestions for future enhancements through this form: rb.gy/43s4tw.
We are sorry to hear that our fee structure does not align with your expectations. However, our primary commitment is to provide a regulated and secure investment environment while maintaining a competitive fee structure.
If you need help with your deposits or withdrawals, our team is here to support you. You can reach out to us through the following channels:
- Visit our Customer Service page: https://www.etoro.com/customer-service/
- Book a call with a representative: https://calendly.com/etoro-customer-service
Best regards,
Maria
UpdateCase: 08909453 - Important Information Regarding your Account [ ref:!00D240d2qa.!500dV0QDVBu:ref ]
Update
Case: 08909453 - Important Information Regarding your Account [ ref:!00D240d2qa.!500dV0QDVBu:ref ]
Promised my funds would be released on the 5th as my account was closed.
Funds have still not been released, the Fca cant help because its btc which etoro know.
I have started going down the path of legal action, absolutely appalled by the way they deal with everything.
Im dealing with Liza who keeps saying she has escalated everything, but it doesnt make sense as the account was due to be closed the 5th after a 3 day closure process.
Im still waiting for my funds.
June 5, 2026
Unprompted review
Reply from eToro
Hello there,
We appreciate you providing your ticket number and sharing this important feedback regarding the challenges you have faced with your account and the release of your funds. Please be assured that we have escalated this matter internally to ensure it receives the appropriate attention. We recognize the frustration and urgency of your situation, and we truly value your patience as we work toward a resolution for you. Your experience is important to us.
Best regards,
Maria
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.