On the positives: the on board staff were friendly and helpful. We slept moderately well in clean and cosy bedding. The journey through Switzerland afforded lovely views. Sadly: our train arri... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Train departed an hour late and arrived two hours late. We had the misfortune of being in a cabin next to a group of 5 inter-railing boys who spent half the journey being very noisy, shouting,... See more
Company replied
Booking process was very easy, and they communicate with honesty. I fully support the values of this company and am happy that it exists! We had a problem with our departure since they decided to leav... See more
Company replied
I took the direct train from Milan to Brussel (aprox. 19 hours and 15 minutes, on time). I loved the vintage carriages and I've shared funny moments with some other passengers. Getting your face out t... See more
Company replied
Company details
About European Sleeper
Written by the company
"A unique way to travel through Europe while you sleep."
European Sleeper connects Europe by night. Started our first route in 2023 as the world’s first community-owned railway company, we aim to make night train travel comfortable, sustainable, and adventurous again. More than 450,000 travellers and nearly 10,000 investors have joined us so far, and we’re just getting started.
See for yourself at:
europeansleeper.eu
The Good Night Train
Written by the company
- A good night is different for everyone. But anyone can have a good night with European Sleeper.
Contact info
Utrecht, Netherlands
- info@europeansleeper.eu
- www.europeansleeper.eu
Invest in European Sleeper
2.7
Poor
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
train delayed zero info from website…
train delayed zero info from website and online support, abbandoned
October 26, 2026
Unprompted review
Reply from European Sleeper
Hi Paolo! We're sorry to hear that you felt left without information during the delay. We understand how frustrating this can be.
The latest travel updates are available on our website and at the station, and our customer service team is available to assist with questions. If your journey was delayed, you can also submit a claim through our online claim form. 💜
Kind regards,
European Sleeper Team
Worst company… no accurate time about…
Worst company… no accurate time about delays, to long delays, customer service not picking up phone
October 25, 2026
Unprompted review
Reply from European Sleeper
Hi Valerie! We’re very sorry to hear about your experience.
We understand how frustrating long delays, unclear updates and difficulty reaching our customer service team can be. If your journey was delayed, you can submit a compensation claim through our website so that your case can be reviewed.
Thank you for your feedback, and we apologise for the inconvenience caused. 💜
Kind regards,
European Sleeper Team
Milan->Brussels disappointment
During my 19-hour trip from Milan, multiple things disappointed me. The most important being that there were no power outlets in our carriage since it was old, and the outlets nearest to us were not functioning.
Then, bathroom cleanliness. It was fine at the beginning, I was not expecting a spotless, beautiful space, but the SMELL... as the trip went on, the bathroom odor felt more and more radioactive, as if the waste particles were starting to float around you in the air. Not to mention that the line was often long.
The sleep itself was.. fine for the price, although it was EXTREMELY cold (staff later told me they knew and that it'd been an ongoing problem in that part of the train).
Breakfast was ok I guess, just a bunch of carbs with little samples of spreads thrown in. Not worth 14euros in my humble opinion.
Overall, this was a mediocre first experience, and doubt that I'll do it again (except if I upgrade classes).
October 23, 2026
Unprompted review
Reply from European Sleeper
Hi Ava! Thank you for sharing your feedback. We’re sorry to hear that your first journey with us was disappointing and that several aspects of your trip did not meet your expectations. This is certainly not the experience we want our passengers to have. 😔
Please feel free to contact our customer service team by email so we can review your experience.
Thank you again for your feedback. 💜
Kind regards,
European Sleeper Team
Brussels-Milan and back
We went Brussels-Milan and back. The carriages were old or rejected stock. When the toilet lid was up, it clipped the door on opening and closing. The washroom was too small to accurately spit out your toothpaste and the water slow and little in coming to clean it up.
We were a pillow short and finding the service guy was difficult. We got only one small water between two of us on the return trip.
The travel was not quiet, which is important for a 'sleeper.' it gets s 2 stars only because the duvet and bedding were good and some dumb idea we had of the 'romance' of travelling at night!
October 23, 2026
Unprompted review
Reply from European Sleeper
Hi Ken! Thank you for sharing your feedback. We’re sorry to hear that several aspects of your journey fell short of expectations. From the facilities and water supply to the missing pillow and difficulty finding our staff, we understand your frustration. A good night’s sleep is an important part of the sleeper train experience, and we regret that the noise affected your journey.
We’re glad you enjoyed the bedding, but we recognise that this alone does not make up for the other shortcomings. Thank you for bringing these issues to our attention. 💜
Kind regards,
European Sleeper Team
Definitely room for impovement.
Definitely room for impovement.
We received no informatienummer about where to find tables or ladders. We had no place to sit since the earlier passengers were not informed so they immediately went to bed. The steward was not to be found. The entire train was very dirty and dusty. The ventilation was stuffy. The entire cabin smelled of sweat and parts. For the price paid I expected much more. Everything was old which is ok but that is no excuse for dirty.
October 24, 2026
Unprompted review
Reply from European Sleeper
Hi Ruby! Thank you for your feedback. We’re very sorry to hear that your experience fell short of expectations.
Clear information, helpful staff, and clean, comfortable compartments are essential for an enjoyable journey, and we regret that these aspects were lacking during your trip. While our trains may be older, cleanliness and comfort should never be compromised.
We sincerely apologise for the disappointment and appreciate you bringing these issues to our attention. 💜
Kind regards,
European Sleeper Team
Another rewarding experience travelling…
Another rewarding experience travelling with the family from Aachen to Como v.v. Both trips went well, staff were friendly as always, we slept well and explored a wonderful new destination in the European Sleeper network. Pls keep adding more destinations, we love it!
October 24, 2026
Unprompted review
Reply from European Sleeper
Hi Jurriaan! Thank you so much for your lovely review! 💜
We're delighted to hear that you and your family had another great experience travelling with us and enjoyed exploring Como. It's wonderful to know that our staff made you feel welcome and that you slept well on both journeys. 😊
We'll keep working on expanding our network, so hopefully there will be many more exciting destinations for you to discover with us! 🚆✨
Kind regards,
European Sleeper Team
I made a booking but by mistake clicked…
I made a booking but by mistake clicked on a wrong return date. I contacted the customer service immediately and they were kind enough to refund me fully for my mistake. I really appreciate it ! Thank you
October 23, 2026
Unprompted review
Reply from European Sleeper
Hi Veronika! Thank you so much for your kind review! 💜
We're happy our customer service team could help resolve the issue and make things right for you. We understand that mistakes can happen, and we're glad we could offer a solution. 😊
We hope to welcome you on board European Sleeper soon! 🚆✨
Kind regards,
European Sleeper Team
Our cabins were in a coach that was out…
Our cabins were in a coach that was out of order and we had to share with other people.
We arrived two hours late into Milan.
We have not received a refund.
October 15, 2026
Reply from European Sleeper
Hi Jim! We’re sorry to hear that your journey did not go as expected and that you had to share your cabin due to the coach being out of service. We also apologise for the delay on arrival in Milan. For the delay, you can submit a compensation claim via our online claim form.
We’re sorry for the inconvenience caused. 💜
Kind regards,
European Sleeper Team
I don't recommend this company
I don't recommend this company. They cancelled my train after 3h of delay and I have never been refund !
June 24, 2026
Unprompted review
Reply from European Sleeper
Hi Camille! We’re very sorry to hear about your experience. We understand your frustration about the cancellation and the delay in receiving your refund. Please submit a claim through our online claim form so our team can review your case. We apologise for the inconvenience caused.
Kind regards,
European Sleeper Team
Very noisy brakes
Very noisy brakes, jerky driving, screaming border police in Germany at midnight, trains both ways rescheduled hours late (and hours early) with minimal notice. Family next door with screaming kids. Other way the doors were banged constantly through the night as we had a cabin beside the wc. Not worth the extra expense to "sleep" overnight. Use day trains and book a hotel. Bedding was better quality than nightjet and the staff were friendlier. Otherwise a disaster. I left the train early in cologne (instead of brussels) to catch a day train that didn't just sit in one spot for hours.
October 22, 2026
Unprompted review
Reply from European Sleeper
Hi Eogthan! Thank you for sharing your detailed feedback. We’re sorry that your journeys were affected by delays, schedule changes and noise, making it difficult to get a good night’s sleep.
We’re glad to hear that you appreciated the quality of our bedding and the friendliness of our staff, but we regret that the overall experience fell short of your expectations. For the delays, you can submit a compensation claim via our online claim form. 💜
Kind regards,
European Sleeper Team
Reply from European Sleeper
Hi Saeed! Thank you for your feedback. We’re sorry to hear that the cleanliness and condition of the carriages did not meet your expectations. We take your comments seriously and will share them with our team as we continue working to improve the travel experience. 💜
Kind regards,
European Sleeper Team
Most frustrating customer service I…
Most frustrating customer service I have possibly ever dealt with. They didn't seem to know how to even understand the issue at hand. Like they're not trained or they don't have a good system for handling customer service tickets. I truly do not understand how they are operational. It's a shame because there's so much potential.
October 20, 2026
Unprompted review
Reply from European Sleeper
Hi Marielle! Thank you for sharing your feedback. We’re sorry to hear that you’ve been disappointed with your experience with our customer service. We’d like to reassure you that your claim is already being handled and that we are actively working on it.
We appreciate your patience while we look into the matter and will get back to you as soon as we have an update. 💜
Kind regards,
European Sleeper Team
NIGHT TRAIN NIGHTMARE
Wanted to try a night train as part of my month Interrail journey so Booked Brussels to Hamburg Harburg in September 2026 in Comfort class.
As the train arrived our hearts sunk, the train was an old train which looked like it was built in the 1970s and as the carriages went past all of them were dirty old and all of various colours and rusty paintwork.
Well we thought perhaps the inside would be ok as we booked the comfort class. Wrong,the carpet looked dirty and sticky like a backstreet pub of the 1980s. The beds in the cabin were fold down and old but bedding seemed clean.
After getting over the shock of this I went to use the communal toilet which was blocked and dirty.
Never again with this company.
As a side note later on our interrail holiday we were waiting to change trains in Innsbruck (Austria)to Villach(Austria) and parked across from us was an ÖBB NIGHT SLEEPER TRAIN which looked clean and modern,now that’s what a night sleeper train should be like.
September 3, 2026
Unprompted review
Reply from European Sleeper
Hi Mr Paul! Thank you for sharing your feedback.
We’re sorry to hear that the condition of the train and the cleanliness of the facilities fell so far short of your expectations. We understand how disappointing this must have been, especially when you were looking forward to trying a night train as part of your Interrail journey.
Your comments regarding the carriages, interior and toilet facilities are taken seriously, and we regret that we did not provide the experience you had hoped for. Thank you for bringing these issues to our attention.
Kind regards,
European Sleeper Team
Paid for two private cabins, got a shared bunk compartment and a five-hour delay
In August 2026 my friend and I (aged 82 and 81) booked two Comfort Plus single cabins from Paris to Berlin, €580 each. On the day of travel, a few hours before departure, we were told the train would not leave from Paris: we had to take a bus from another station to Brussels. There we waited in the carriage for hours, in heat above 36 °C, and the train finally left at 3:43 a.m.
Neither of our private cabins was provided, because our carriage had been withdrawn. We had to share an old bunk compartment, and at 82, with vertigo, I had to climb to the upper bunk. Two toilets for the whole carriage, dirty, with a persistent smell; a meagre pre-packaged breakfast, no lunch. At first the staff even claimed we had never booked cabins, until our tickets proved otherwise.
We arrived in Berlin five hours late. Customer service took a month to reply and refunded only part of the fare.
Before booking, read the other reviews here: sadly, our experience seems to be the rule, not the exception.
August 4, 2026
Unprompted review
Reply from European Sleeper
Hi Cristina! Thank you for sharing your experience. We are sincerely sorry for the distressing journey you and your friend experienced, especially given the circumstances and the expectations you had when booking Comfort Plus private cabins.
We understand how upsetting it must have been to face such significant changes at short notice, wait for hours in extreme heat, and travel without the accommodation you had paid for. We also regret the difficulties you encountered on board and the delay in receiving a response from our customer service team.
This is certainly not the experience we want our passengers to have, and we apologise for the inconvenience and discomfort caused. We understand your disappointment with the partial refund and are sorry that your journey fell so far short of your expectations.
Kind regards,
European Sleeper Team
Reply from European Sleeper
Hi Samuel! Thank you for your lovely 5-star review! 💜 We're happy to hear you had a smooth journey and arrived right on time. We hope to welcome you on board again soon! 🚆✨
no ability to change bunk position
I've been a fan of European Sleeper for the past few years. I have difficulty climbing due to a leg injury and even though you cannot choose your position in the bunk, staff has always been friendly to change my bunk position when I write in advance. This year, they said they could not change it in advance and have been ignoring me since, just saying " have a great trip to Amsterdam". This is honestly horrible service and the last time I will ever use this company ever again. Thank goodness there are more companies emerging and will no longer have to rely on it!
October 19, 2026
Unprompted review
Reply from European Sleeper
Hi Androosh! Thank you for sharing your feedback. We’re truly sorry to hear about your experience. We understand how important it is to have a suitable bunk position, especially when climbing is difficult, and we’re sorry that we didn’t provide the support you were used to receiving from us.
We always try to help with such requests where possible, and our onboard staff can also assist with bunk changes, subject to availability. We regret that your concerns were not addressed properly this time and understand your disappointment. 💜
Kind regards,
European Sleeper Team
We appreciate that there is a night…
We appreciate that there is a night train destination to Brussel. But, the compartment was rather small for three persons. The toilet was also small.
The breakfast was good but served shortly before arrival to Brussel.
October 15, 2026
Reply from European Sleeper
Hi Kerstin! Thank you for sharing your feedback! 💜
We're glad you appreciate having a night train connection to Brussels and enjoyed the breakfast. We're sorry to hear that the compartment and toilet felt too small for your comfort, and that breakfast was served shortly before arrival. Your comments are valuable to us as we continue working to improve the travel experience.
We hope to welcome you on board again! 🚆✨
Kind regards,
European Sleeper Team
it was a nice overall experience
it was a nice overall experience. wagons were rather old and not spacious. room had the maximum capacity so space was a bit limited
October 15, 2026
Reply from European Sleeper
Hi Andreas! Thank you for sharing your feedback! 😊 We’re glad to hear that you had a nice overall experience with us. We understand that the older carriages and limited space in a fully occupied compartment can make the journey feel a little less comfortable. We appreciate your comments and hope to welcome you on board again for another pleasant trip! 💜🚆
Kind regards,
European Sleeper Team
not that comfortable
not that comfortable — not enough for sleeping at least. Speakers announcing stations already start at 7 AM and can’t be shut, more vibration and noise throughout the night thn ÖBB trains. Beds are way too short side to side. I was exchausted after the night
October 4, 2026
Reply from European Sleeper
Hi! Thank you for sharing your feedback with us. We’re sorry to hear that you didn’t get the restful night’s sleep you were hoping for. We understand how important comfort and quiet are when travelling overnight, and we regret that the noise, announcements, and bed dimensions made your journey less comfortable. Your comments are valuable to us as we continue working to improve the overnight travel experience. We hope to have the opportunity to welcome you on board again and provide you with a more pleasant journey. 💜
Kind regards,
European Sleeper Team
Milan to Brussels
Excellent overnight journey from Milan to Brussels - comfortable and just as expected
October 4, 2026
Unprompted review
Reply from European Sleeper
Hi Sean! Thank you so much for your lovely review! 💜 We’re delighted to hear that you had an excellent overnight journey from Milan to Brussels and that everything was comfortable and just as you expected. We hope to welcome you on board again soon! 🚆😊
Kind regards,
European Sleeper Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.