On the positives: the on board staff were friendly and helpful. We slept moderately well in clean and cosy bedding. The journey through Switzerland afforded lovely views. Sadly: our train arri... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Train departed an hour late and arrived two hours late. We had the misfortune of being in a cabin next to a group of 5 inter-railing boys who spent half the journey being very noisy, shouting,... See more
Company replied
Booking process was very easy, and they communicate with honesty. I fully support the values of this company and am happy that it exists! We had a problem with our departure since they decided to leav... See more
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I took the direct train from Milan to Brussel (aprox. 19 hours and 15 minutes, on time). I loved the vintage carriages and I've shared funny moments with some other passengers. Getting your face out t... See more
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Company details
About European Sleeper
Written by the company
"A unique way to travel through Europe while you sleep."
European Sleeper connects Europe by night. Started our first route in 2023 as the world’s first community-owned railway company, we aim to make night train travel comfortable, sustainable, and adventurous again. More than 450,000 travellers and nearly 10,000 investors have joined us so far, and we’re just getting started.
See for yourself at:
europeansleeper.eu
The Good Night Train
Written by the company
- A good night is different for everyone. But anyone can have a good night with European Sleeper.
Contact info
Utrecht, Netherlands
- info@europeansleeper.eu
- www.europeansleeper.eu
Invest in European Sleeper
2.7
Poor
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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Good staff onboard the train
Good staff onboard the train. Reassuring. ladder for couchette is difficult and requires clear instructions. Train on time and good value.
October 15, 2026
Reply from European Sleeper
Hi Bernard! Thank you for your kind feedback! 😊 We’re happy to hear that you found our onboard staff reassuring and that you enjoyed a punctual journey at good value. We also appreciate your comment about the couchette ladder. We understand that using it can be tricky, and clear instructions are important for our passengers’ comfort and safety. Thank you for sharing this suggestion with us. We hope to welcome you on board again soon! 💜🚆
Kind regards,
European Sleeper Team
Travelling this way is very nice
Travelling this way is very nice. Wagons are a little old and it's a pitty there is not ( yet ) a dining car. About delays and standing still it would be appreciated if we could have more info. My return trip was already better on this subject but the first trip we had big delays and were standing still a lot and having no info is frustrating
October 15, 2026
Reply from European Sleeper
Hi! Thank you for sharing your feedback! 💜 We’re glad to hear that you enjoyed travelling with us. We understand that older carriages and the absence of a dining car can affect the overall experience, and we appreciate your patience as we continue to develop our service. We’re especially sorry about the lack of information during the delays and extended stops on your outbound journey. We know how frustrating uncertainty can be, and keeping our passengers informed is very important. It’s good to hear that communication improved on your return trip, and we’ll share your feedback with our team. We hope to welcome you on board again soon! 🚆
Kind regards,
European Sleeper Team
I took the new Brussels-Milan overnight…
I took the new Brussels-Milan overnight service on 8 October. The train left from Brussels one hour late (which didn’t bother me so much), but my sleeping compartment (I booked it to travel alone) was quite dirty, there was no running water for the basin, and by the time we reached Milan, the closest toilet in working order was in the third carriage from mine.
The stewards were both pleasant and helpful, but this service needs improvement; I understand the carriages may be older, but there’s no reason they can’t be cleaned.
October 15, 2026
Reply from European Sleeper
Hi Richey! Thank you for sharing your experience with us. We’re glad to hear that our stewards were pleasant and helpful, but we’re very sorry that the cleanliness of your compartment, the lack of running water, and the limited availability of working toilets affected your journey. We completely understand your disappointment, especially when you have booked a private compartment for a comfortable overnight trip. Regardless of the age of our carriages, cleanliness and basic facilities are essential, and we apologise that we fell short on this occasion. We’ll share your feedback with the relevant team as we continue working to improve our service.
Thank you for helping us identify where we need to do better. 💜
Kind regards,
European Sleeper Team
Train cancelled with no warning leaving us stranded in Milan
Train cancelled while we were waiting in the station.
Appalling customer service and no information given.
Do not recommend
If I could give 0 stars I would
October 18, 2026
Unprompted review
Reply from European Sleeper
Hi Jacqueline! We’re very sorry that your train was cancelled and that you were left waiting without clear information. We understand how frustrating and stressful this must have been, especially when you’re trying to continue your journey.
This is not the experience we want our passengers to have. We sincerely apologise for the inconvenience and the lack of communication, and thank you for sharing your feedback with us. 💜
Kind regards,
European Sleeper Team
great trip to be remembered
great trip to be remembered, confortable and everything. 100% would recommand!
September 4, 2026
Reply from European Sleeper
Hi Philipe! Thank you so much for your wonderful review! 💜 We’re thrilled to hear that you had such a memorable and comfortable journey with us. Your recommendation means a lot to our team! We hope to welcome you on board again for many more great trips. 🚆😊
Kind regards,
European Sleeper Team
Old unfit rolling stock
Our ‘comfort plus’ carriage was not fit for purpose, no running water or working toilets, meaning a long walk to the loo. Carriage was really old and not in good condition/ and not really clean. Other classes of travel looked better
October 16, 2026
Reply from European Sleeper
Hi! Thank you for sharing your feedback. We’re very sorry that your Comfort Plus experience fell short of expectations. We understand how inconvenient it must have been to have no running water or working toilets nearby, especially during an overnight journey. Cleanliness and functioning facilities are important, regardless of the age of the carriages, and we apologise that these standards were not met on this occasion. We take your comments seriously and will share them with the relevant team as we continue working to improve our service. 💜
Kind regards,
European Sleeper Team
Efficient service friendly staff
October 15, 2026
Reply from European Sleeper
Hi Stephen! Thank you for your lovely feedback! 💜 We’re happy to hear that you appreciated our efficient service and friendly staff. We hope to welcome you on board again soon! 🚆😊
Kind regards,
European Sleeper Team
I drove from Prague to Antwerp and back…
I drove from Prague to Antwerp and back in three days – on both journeys, all the toilets in our car were out of order :-(
October 15, 2026
Reply from European Sleeper
Hi Ondřej, We’re very sorry to hear that the toilets in your carriage were out of order on both journeys. We understand how uncomfortable and frustrating this must have been, especially on a long-distance trip. This is certainly not the experience we want our passengers to have. Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience. 💜
Kind regards,
European Sleeper Team
More than 8 hours late and dirty wagon
More than 8 hours late and dirty wagon. No information. This is insane. I have no words.
October 16, 2026
Unprompted review
Reply from European Sleeper
Hi! We’re very sorry to hear about your experience. Being more than eight hours late, travelling in a dirty carriage, and receiving insufficient information is certainly not the experience we want our passengers to have. We sincerely apologise for the inconvenience and frustration this caused. You can submit a claim for the delay through our website. Thank you for sharing your feedback with us. 💜
Kind regards,
European Sleeper Team
Cattle carriage
My experience with European Sleeper was absolutely appalling. I travelled from Paris to Berlin yesterday, and the train was three hours late. The staff offered no meaningful assistance, but honestly, the delay was not even the worst part.
The carriage itself was disgusting. Everything was dirty and sticky, and the compartment was overcrowded, with around 15 people crammed into a space with practically no ventilation. It was so stuffy that we had to open the window during the night just to get some air, which meant dealing with a lovely draught all night as well.
And sleep? Forget about it. The lights in the carriage could not be switched off, so it was impossible to make the compartment dark enough to sleep. The seating area also took up the entire width of the carriage, meaning staff and passengers going to the toilet were constantly walking through it, right past everyone trying to rest. There was absolutely no privacy or peace. To top it all off, around half the toilets were out of order.
I am used to travelling with ÖBB Nightjet, including their cheapest seating option, and even there the seats recline enough to make sleeping possible. This was on a completely different level of misery.
What makes it even worse is that the information and reviews I had seen suggested compartments with seating for up to six people. Why are these the compartments being shown or described when the actual experience can be so different? Why aren't there clear photos of these overcrowded carriages on the website? Had I known what I was booking, I would never have bought this ticket.
There were also passengers travelling only as far as Brussels or Liège, so naturally they were eating crisps, chatting and talking on their phones, while those travelling all the way to Berlin were desperately trying to get some sleep. Putting everyone together in this kind of setup on an overnight train is ridiculous.
I paid for an overnight journey, not a night spent sitting in a dirty, overcrowded, brightly lit carriage with people constantly walking past me. Calling this a sleeper train experience is a joke.
After this experience, I would absolutely not recommend European Sleeper to anyone who actually wants to sleep during an overnight journey. The service was nowhere near what I expected based on the information available when booking, and the overall conditions were simply unacceptable
October 15, 2026
Unprompted review
Reply from European Sleeper
Hi Agnieszka! Thank you for taking the time to share such detailed feedback. We’re truly sorry that your journey from Paris to Berlin fell so far short of your expectations. We understand how disappointing it must have been to face a significant delay, uncomfortable and overcrowded conditions, insufficient ventilation, lights that could not be switched off, and toilets that were out of order. An overnight journey should offer the opportunity to rest, and we regret that this was not the case for you.
We also take your comments about the information and photos on our website seriously. It’s important that our passengers have a clear understanding of the accommodation they are booking and what to expect on board. We’re sorry that your experience did not match your expectations based on the information available.
If you would like us to look into your experience in more detail, please feel free to send us a complaint by email to our customer service team. This will allow us to investigate the issues you encountered. We sincerely apologise for the disappointing journey and thank you for bringing these concerns to our attention. 💜
Kind regards,
European Sleeper Team
friendly crew, sanitary could be better
Helpful and friendly Crew. Sanitary area not great, no water and not very clean toilet.
October 15, 2026
Reply from European Sleeper
Hi Sophie! Thank you for your review! 😊
We’re happy to hear that our crew was helpful and friendly.
We’re sorry, however, that the sanitary facilities didn’t meet your expectations, especially regarding the water supply and cleanliness. We appreciate your feedback and hope to welcome you on board again for a better experience! 🚆💜
Kind regards,
European Sleeper Team
People are sitting on our seats
People are sitting on our seats, we asked them to move, they would not. The controller said he could not help and we were scattered in a full train. All that in a train that was way too hot and for 70 euros. Why bother take a 12hour long train ?!
October 15, 2026
Unprompted review
Reply from European Sleeper
Hi! We’re sorry to hear about your experience.
We understand how frustrating it must have been to be unable to sit in your assigned seats and not receive the help you expected from our staff. We also apologise for the uncomfortable temperature on board. This is certainly not the experience we want our passengers to have, and we’re sorry we let you down.
Kind regards,
European Sleeper Team
Cars are not in number order
It was a nice trip but it is hard to sleep on a train. First time I tried.
October 15, 2026
Reply from European Sleeper
Hi John! Thank you for your review! 😊 We’re glad you enjoyed the trip, even if sleeping on a train takes some getting used to. We hope your first night train experience was a memorable one and that we’ll have the pleasure of welcoming you on board again! 🚆💜
Kind regards,
European Sleeper Team
Fun but too many long stops
I took the direct train from Milan to Brussel (aprox. 19 hours and 15 minutes, on time). I loved the vintage carriages and I've shared funny moments with some other passengers. Getting your face out the window was a big plus for me. Also not having air conditioning was very enjoyable in this season. I don't mind taking a slow ride but 20 hours was more than necessary to run this long. At every national border the train stopped for at least an hour (4 long stops in total). They were all planned stops and the train was on time. I figured they probably don't depend on European sleeper but more on traffic, border controls, change of personnel and other regulations. I would really encourage you to find a way to reduce the time of these stops as I found the breaks nerve-wracking plus they woke up or prevented me from sleeping.
October 1, 2026
Reply from European Sleeper
Hi Gustavo! Thank you for sharing such a thoughtful review! 😊 We’re happy to hear you enjoyed the vintage carriages, the atmosphere on board, and the moments shared with fellow passengers. It’s great that the journey had some special highlights for you! 🚆
We also appreciate your feedback about the long scheduled stops at the borders and how they affected your sleep.
We understand that these breaks can be frustrating on an overnight journey, and we’ll pass your comments on to the relevant team. Thanks again for travelling with us and for your suggestions! 💜
Kind regards,
European Sleeper Team
no AC no water no toilet in the "delux"…
no AC no water no toilet in the "delux" wagon. It was very hot and very unconfortable
October 15, 2026
Reply from European Sleeper
Hi Flavie! We’re very sorry to hear about the conditions in your compartment. Having no air conditioning, water, or functioning toilet, especially in hot weather, must have made your journey extremely uncomfortable.
This is not the experience we want our passengers to have, and we sincerely apologise for the inconvenience. Thank you for sharing your feedback with us.
Kind regards,
European Sleeper Team
I travelled solo and booked a cabin to…
I travelled solo and booked a cabin to myself. This provided me with a pretty good space and privacy at what I think was a reasonable cost. I’d never slept overnight on a train before and loved the experience. The toilet wasn’t far away and the cabin had a basin. I woke up multiple times during the night but got back to sleep again. Would have been good to have had a dining car but wasn’t available. The staff member onboard was lovely. Overall, an amazing experience, highly recommend.
September 18, 2026
Reply from European Sleeper
Hi Janet! Thank you for sharing your experience! 😊 We’re delighted to hear that you enjoyed your first overnight train journey, appreciated the privacy of your cabin, and had such a lovely experience with our onboard staff. It’s wonderful to know you’d recommend travelling with us! Thank you also for your feedback about the dining car. We hope to welcome you on board again soon! 🚆💜
Kind regards,
European Sleeper Team
I got upgraded
I got upgraded - informed by email prior the journey. At place, however, upgrade was interpreted as a sole compartment change, excluding welcome drink and breakfast. Ok, but you should have informed me about it in forehand.
October 15, 2026
Reply from European Sleeper
Hi Pes! Thank you for your feedback! 😊
We’re glad you received an upgrade, but we’re sorry that the details and limitations of the upgrade were not communicated clearly beforehand. We understand that this caused confusion and disappointment, and we agree that such information should be made clear in advance.
Thank you for bringing this to our attention, as your feedback helps us improve our communication. 💜
Kind regards,
European Sleeper Team
The train was two hours later in to its…
The train was two hours later in to its destination without explanation or apology. My cabin did not have any running water in the sink. The toilets stopped working at various times and were never cleaned.
October 8, 2026
Reply from European Sleeper
Hi Mark! Thank you for your feedback. We’re sorry for the two-hour delay and the lack of communication, as well as the problems with the water supply and toilets on board.
This is not the experience we want our passengers to have, and we apologise for the inconvenience.
We appreciate you bringing these issues to our attention and will share your feedback with the relevant team. 💜
Kind regards,
European sleeper Team
Don’t use European Sleeper, awful service.
We were really looking forward to our trip from Paris to Berlin on board the ES on 13 Oct 26.
On the day of travel, I received an email telling me that we’d been downgraded from our Comfort Plus booking. I was annoyed, but we still got a private room.
Two hours later, we received yet another email saying that the train was no longer leaving from Paris and that there would be coaches laid on to Mons in Belgium, where we’d pick up the train.
We were given a location to meet the coaches and told that there would be staff to help. There were lots of passengers milling around, unsure what to do, and there was no one to help. We finally figured it out between us and found our transport.
When we got to Mons and found the train, there were two people there to help. Of these two, one knew nothing, and the other, I think, was just guessing. It took maybe half an hour to find our carriage.
On board, the room was very dingy and dark, and the ‘beds’ felt dirty. By this time, the staff had disappeared, and we were left to figure things out for ourselves. The toilet and sinks were not clean.
The train itself felt like an antique. There was no soundproofing whatsoever, and the noise at times was extremely loud. I got maybe three hours’ sleep in total.
All in all, it was a very disappointing and poor experience. I won’t be using this service again; I’m disgusted.
October 12, 2026
Unprompted review
Reply from European Sleeper
Hi Stephen! We’re very sorry that your journey from Paris to Berlin was such a disappointing experience. We sincerely apologise for the last-minute changes, the lack of clear assistance during the transfer in Mons, and the condition of the compartment and facilities on board.
We understand how frustrating this must have been, especially when you were looking forward to your trip. This is not the experience we want our passengers to have. Thank you for sharing your feedback with us.
Kind regards,
European Sleeper Team
I would give zero stars if I could
I would give zero stars if I could. This company is one id the worst I have ever dealt with. I booked the best fare class I could months in advance, at a premium of over €100 per ticket. On the day of my trip, they downgraded me to the lowest fare class. Our train cabin was disgusting, covered in stains - and NO LADDER to get to our bunks. The water provided in our room had been opened previusly and was half empty. They refused to refund more than €25. The contact information on their own webpage is WRONG. When I finally tracked down correct info, the phone just plays a recording on a loop saying they are very busy, then telling me I was the first in the phone queue. After 15 minutes, it said nobody was available and hung up on me.
UPDATE: I contacted European Sleeper customer service by email multiple times. They politely told me to piss off. Don’t let their responses here on trust pilot or other review sites fool you. This company could not care less about your experience on their train. Moreover, they will happily take your money for the most expensive fare that they offer, then downgrade you to their lowest fare just hours before your trip when it is too late to make alternative arrangements, and keep your money. All I have asked for is a commensurate refund for the class of service I received vs what I paid for. They refuse. Do not place your trust or money with this joke of a company.
October 11, 2026
Unprompted review
Reply from European Sleeper
Hi Paulo! We’re very sorry to hear about your experience. Being downgraded after booking a premium fare, finding your cabin in poor condition, and struggling to reach our customer service team is understandably frustrating.
This is not the experience we want our passengers to have. We sincerely apologise for the inconvenience and would appreciate the opportunity to look into your complaint further. Please contact our customer service team by email so we can review what happened.
Kind regards,
European Sleeper Team
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