I am a repeat customer of European Watches, as always, the quality of their watches and selection is outstanding. The delivery is perfect and the level of knowledge and respect towards the customer... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Founded in 1993 and headquartered in Boston's historic Back Bay on Newbury Street, European Watch Company is one of America's leading full-service retailers of fine timepieces. We buy, sell, and trade fine watches, specializing in pre-owned and vintage pieces from the world's most respected manufacturers, including Patek Philippe, Rolex, F.P Journe, A. Lange & Söhne, Audemars Piguet, Vacheron Constantin, Jaeger-LeCoultre, Omega, Cartier, IWC, and many more. Whether you are looking to acquire your first luxury watch, add to an established collection, or sell or trade in a timepiece, our specialists are here to guide. Integrity is at the heart of everything we do. We don't think of ourselves as simply selling watches; we build lasting relationships and treat every customer as we would a dear friend. Our flagship showroom houses a full in-house restoration and repair department, where each timepiece is meticulously tested, serviced, and, when appropriate, sympathetically restored before sale. Every watch we offer is prepared for immediate overnight shipment and backed by a one-year warranty. For more than three decades, we have had the privilege of helping thousands of customers find the right watch and build meaningful collections, and we remain committed to earning your trust with every interaction.
Contact info
137 Newbury Street, 02116, Boston, United States
- 617-262-9798
- sales@europeanwatch.com
- www.europeanwatch.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Christopher Ong
Ms. Ashley coordinated everything. She booked the Fedex from Philippines to USA. When it arrived at their store, in a matter of hours, it was already repairs.
When it was repaired. I gave just gave Ms. Ashley the return address. When i checked my email it was already shipped out! Talk about Class Service whoever you are.
From pick up, repair to delivery, it only took from June 25 to July 9. Really Class all the way.
My Audemars Piguet QP skeletonized watch was good as new.
When they say they will handle everything, they did.
When they say we will honor the warranty, they did.
Going back and forth of shipping! I did not paid anything!
Would you expect that to happen?!
Talk about customer service!
Class all the way.
DON’T PURCHASE YOUR WATCH ANYWHERE ELSE
Easy to work with. I made a mistake and my salesperson was kind enough not to simply say the watch is working as designed.
If you want to work with a real professional I encourage you to ask for Philip Decicco. Incredible product knowledge and a straight shooter.
Great communication and prompt service
Great communication and prompt service. Very reasonable pricing. Ivana was great, and I will definitely use your service again. Thank you.
I love the new watch
I love the new watch. Bought it one day had the watch the next day. Excellent job
Thanks European Watch Company
Simply outstanding source of fine…
Simply outstanding source of fine watches. Buy, sell, or trade is all excellent.
My second purchase
My second purchase. Easy and professional experience.
I have great experience with EWC
I have great experience with EWC when buying Panarai Submersible. Many thanks to Ivana Bozikovic, she was great and supported me through whole process of buying and receiving the watch.
Very Professional and Superb Correspondence
The correspondence regarding my watches for sale were excellent and prompt. The transaction was effortless and the company provided expedited shipping in both directions. Very pleased with their professionalism. My only disappointment was the profit margins EWC seeks when purchasing watches - I expected closer to 20% but they are aiming for more on each watch which feels a bit out of line with the service they provide as used watch resellers.
Excellent watches and service
Excellent watches at a good price. Excellent and prompt service.
Great customer service and value
Great customer service and value. A human touch makes experience enjoyable and special
A Professional and Seamless Trade Experience
I had a fantastic experience working with European Watch Co. on a trade for my Rolex Turnograph. The entire process was smooth, transparent, and professional, and the team was patient, responsive, and fair throughout the transaction. Everything was exactly as discussed, and the watch arrived in excellent condition and matched the description perfectly. It’s clear they take pride in providing a first-class customer experience and treating customers with honesty and respect. I would gladly do business with European Watch Co. again and recommend them to anyone looking to buy, sell, or trade a quality timepiece.
I always enjoy trading with my friends…
I always enjoy trading with my friends at EWC!
Superb selection and exceptional service
Amazing ...EWC is the absolute best…
Amazing ...EWC is the absolute best shop to buy or trade timepieces...Inventory and price are very competitive... I have been a loyal customer for 20 years and all my transactions have been conducted with the highest level of integrity and professionalism ... Chris Papineau was amazing .. 5 diamond rating !!!
Great Experience
I've sold and bought watches several times with EWC and Zack. Each time the process is smooth. I can get a quote and ship out the watches one day, and have the money in my account the next. Amazingly smooth and professional experience and I will continue to do business with them!
As always, great service
As always, great communication, personal touch, and great product. Have bought many watches from EWC and have referred many more.
Tremendous Trade
Michael was a terrific communicator and I felt a legitimate sense of investment, interest, and rational consideration throughout the trade process. Once a deal was reached, the shipment execution could not have gone smoother. Very pleased and will come back to European Watch for future business!
Great Watch Dealer
Excellent sales and service experience buying three watches from EWC. Knowledgeable and helpful representatives who care about your experience. Super fast, free insured shipping and bombproof packaging. No need to shop elsewhere.
Excellent service for excellent piece
Ivana made the whole process extremely easy and very communicative. Not to mention a great piece! Thank you!
Watch was beyond expectations
Watch was beyond expectations. Negotiations were very fair and was provided a great value. Over the moon...
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








