Eurostar Reviews 

The train from Paris to London was delayed nearly 2 hours. I would have been entitled to a refund. Eurostar does not reply to any of my applications or messages. In the end, the customer gets no help, only AI bla-bla. No wonder people choose to fly

Exceptional service, paying attention to details, no rush to get rid of customer. Genuinely customer service.

The security may have been the worst managed security I’ve ever laid eyes on, seems they care more about talking to each other then letting people walk through the metal detector we would go up to 20 minutes without a single person walking through a metal detector. They managed to then an extremely basic process into a challenge.

Recently we had horrible travel experience from Rotterdam Central to Paris. All the trains were delayed for more than hour and when our train finally arrived we were not get in as it was too full. At the moment it was not handled well, but we did received full compensation for the tickets.

No where to sit, no air conditioning and duty free is no cheaper than the mainstream station concourse shops! Put simply it's a nightmare both at London St Pancras & Paris Gar de Nord.

staff member was extremely rude to every customer, kept shouting at them and had a very negative attitude. Not helpful at all, very disrespectful and does not look good on the company. 12.42 to London man wearing a skirt in Paris station.

Booked a train from Brussels to Koln. Eurostar have now sent me two emails delaying the arrival of my train originally scheduled to arrive at 11:16, then 11:58 and now 12:48 with just a few days to go. DB still shows this service as arriving at 11:58 delayed due to engineering works.
I just cant get hold of Eurostar to confirm what is happening AT ALL. They don't answer the phone and just terminate all calls. I am so sick of Eurostar absolute rubbish.

Ran on time.
Negatives are v poor wifi throughout journey london to paris, and i found announcements in my carriage (6) somewhat muffled.

This is the 2nd time I am going to London, and the worst experience wit this company.
First, I did not want to write a review, but after they told the passengers that the reason of our delay is the Dutch railway problems. There were no issues, they just skipped one train. Our the train departed 2hours late from Amsterdam; the same time (conveniently) when the next train should! Tell me this is just a big coincidence and not jut skipping one train for "fun"?!?!
Then we were waiting for 1 hour in Brussel. Whe we finally departed, they told us: we are delayed for 3hours because of Dutch railway issues.
That additional 1h, while we were stranded in Brussel, how on earth caused by the Dutch railway issues when "we were in time", just not in time, but the next trains time.
In the end, there won't be any compensation for me, because I vought the ticket through NS. I will have to stay in London and find an accomodations for the night because I won't reach my connected train.

Do not take Eurostar- fly every time. Worst experience of my entire life. Awful, awful, awful queuing and wait room at St Pancras, rude, unhelpful staff. Held in waiting room for ages, staff have no idea what they’re doing.
Cancellations, and clueless staff all across Europe. Some fool in Belgium shouting at customers (we are the ones paying, right?), meanwhile not updating passengers and when he did make an announcement no one could understand him.
Train cancelled in Amsterdam, no staff on hand to help, conflicting information when you could track down staff, everyone left to figure it out for themselves.
Travelled on a delayed train which was rerouted in a detour, we had no seats and stood for over two hours. They didn’t even keep the cafe open. Again, no staff on that train had a clue what was happening and kept making announcements with no worthwhile information.
I will never ever in a million years ever use this service again.

I was calling to set up assistance for my aged mother travelling from Brussels to Paris.
I was immediately put in contact with the right person, the process was very easy and efficient.
Thank you!

Eurostar has completely fallen apart. For the premium price they charge, you get a completely unreliable service from top to bottom.
Constant Delays: Massive, uncommunicated delays seem to be the standard rather than the exception now.
No Waiting Space: The departure lounges are crammed, chaotic, and completely inadequate for the volume of passengers. There isn't even room to comfortably stand while waiting hours for a delayed train.
Non-existent Wi-Fi: Despite paying a fortune for a ticket, the Wi-Fi is essentially unusable the entire trip.
It is expensive, frustrating, and totally unreliable. Honestly, the service is so bad at this point it feels like they shouldn't even be operating. Save your money and fly or take another alternative—anything is better than this.

Got a message in the morning that the coach I was booked on didn’t have airco and I could rebook.
So my agent reached out to Eurostar (couldn’t get hold of them) and then tried NS International. All solved: new coach booked within an hour.
Only to be put in another coach WITHOUT airco.

13 people in a coach of 2.5x1.5m, crowded like sardines, 30 degrees outside and no airco. What a treat!!

Seats are small, old, worn, and dirty. Insufficient space for luggage. I had great memories of the Thalys of about 15 years ago, but I now know I’ll never be on a train again if I can prevent it.

Never again; I’ll drive next time!!

i tried explaining that i canceled the booking thinking i was asking to change dates. the ai machine from eurostar told me to cancel it so i can change dates. when i did i couldn’t change the dates also i lost my money and i tried explaining this to the customer service even asking if there’s someone higher up ends that could help me with this matter “no sorry have a nice day” disturbing such service! Boekingsreferentie: 2XHRN3

Exploitative, rude and unhelpful.

I really must read reviews before I choose a service. I booked a Eurostar ticket to Paris after which they had a sale for the premium services. I tried to upgrade but was charged £258 but if I had booked as a new customer, it would have been £230.

I called customer service and after my 22 min wait, the price was £245 and they were unwilling to honour the previous price. I complained and received no response, not even an acknowledgement. I contacted them again only for them to say, sorry not sorry and that’s our final word.

Absolutely horrendous customer service. My first and final booking. Will be taking the plane next time.

I have submitted many complaints and requests for compensation (that I am entitled to! As they emailed me about!) and have had NO replies. It has been nearly a month since Eurostar cancelled all trains for a week and we couldn’t get home. I understand the cancellations are not your fault, but compensations and reimbursements ARE Eurostars responsibility. I am unable to contact them in any other way.

Avoid using- the service is absolute rubbish. The train was late getting in to Brussels by 13 minutes and departing from Brussels it was yet another delay of 30 minutes. Brussels Midi station is a mess and a bad joke - to start with staff at the entrance was just unpleasant and this was the start of a very disorganized process, long queues in a hall that is packed with passengers and hot because the A/C doesn’t work. For the astronomical price they charge and given the service provided i would suggest flying to avoid the Eurostar nightmare. Definitely not worth the hassle.

Quick, professional and efficient help by phone. Our issue solved by cancelling a part of our trip. Highly recommended.

I had a query relating to my impending travel arrangements via Eurostar.
I was unable to resolve via the company chat box.
Contacted customer services and lady resolved query immediately. The whole process made easy due to the lady being professional and empathy.
Thank you

Impossible to get a refund for a delay of 1hr and 30 mins. The whole structure of their website/customer service is designed to be hostile, which allows them to get away with constant delay and a terrible service.