Purchase used BMW. Easy to reserve the vehicle from their website. Immediate response to arrange an appointment. Friendly cheerful greeting from Luke who was very helpful explaining what to expect dur... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Company Staff were friendly but lacked commitment to my issues / faults on buying the used car. The whole experience I found lengthy and frustrating . I wouldn’t recommend or use Evans Halshaw again.... See more
Company replied
The girls on the service desk are brilliant. The service is great from start to finish. Easy to book in, they call the day before to check in, everything is done to a high standard and the car... See more
Company replied
This was our first experience of buying a new car on finance. We were very lucky to be looked after by Jordan , he was very Knowledgeable, polite and patient with us dealing with our many questions. H... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Southwell Road West, NG18 4TR, Mansfield, United Kingdom
- 01623 789789
3.9
Great
582 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
courteous and helpful service
courteous and helpful service. The vehicle collection and delivery service is very helpful to a partially disabled 88 year old person
October 10, 2025
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Ralph,
We appreciate your kind words!
We're happy to hear that our service was helpful, especially the vehicle collection and delivery.
Evans Halshaw Customer Services
Friendly helpful staff
Friendly helpful staff. Booking postponed due to not having the parts (which was probably out of there control for the Airbag recall). Appointment went smoothly on the day when done.
September 29, 2025
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Julie,
We appreciate your feedback and are glad the appointment went smoothly.
We're sorry for the delay due to the parts shortage for the airbag recall.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Barbara,
We appreciate your positive feedback regarding our team and the MOT service you received.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Mr Lane,
We are so glad you received excellent service and that your collection and return went smoothly.
Evans Halshaw Customer Services
Customer service is none exsistant no one cares
I bought a Citroen c5x from here 5 weeks ago I was told there was a full service history with the car but I didn’t get any service records with the car. Also there was no rear parcel shelf. The salesman said he would sort this out he did nothing,so I tried to sort it myself but the firm they bought the car from(enterprise)said they could only confirm to me that evanshalshaw bought the car from them with 40340 miles onthe clock but if they got I touch with them they could supply EV WITHTHEHISTORY and inturn EV could email it to me. So I then spoke to 2xbuisness managers also and the salesman again. It feels like I am being ignored hoping that I will forget this and go away I can assure you that I won’t. I have got all the E mails that I have sent and got a reply to I’m sure they are trying to get out of replacing the parcel shelf and can't be bothered to get the service history for me
You're comments please
September 26, 2025
Unprompted review
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi James,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@evanshalshaw.com
Thank you,
Evans Halshaw Customer Services
very efficient and no further problems…
very efficient and no further problems ....yet .
September 23, 2025
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Bryan,
We appreciate your feedback and hope the positive trend continues!
Evans Halshaw Customer Services
Was a very easy experience with buying…
Was a very easy experience with buying a car with Citroen motors . Anthony was very helpful and was thorough throughout the whole process .
September 6, 2025
Unprompted review
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Rachel,
We're happy to hear that your car-buying experience was easy.
We appreciate your positive feedback and are glad the process was thorough and helpful for you.
Evans Halshaw Customer Services
Anthony was very helpful in assisting…
Anthony was very helpful in assisting us buy our new car, really pleased with his time and explanation of everything we needed to know.
August 27, 2025
Unprompted review
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Simon,
We're happy that the assistance you received from Anthony while buying your new car was helpful.
We appreciate you mentioning the time and explanations provided.
Evans Halshaw Customer Services
Great customer service
Great customer service with Anthony - informative and supportive.
August 24, 2025
Unprompted review
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Danni,
We're happy to hear that you found Anthony informative and supportive.
Evans Halshaw Customer Services
Great service
From start to finish, service was first rate. Anthony did a great job. Super easy
August 23, 2025
Unprompted review
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Darren,
We appreciate you taking the time to share your positive experience; we're so glad the service you received was first rate and easy!
Evans Halshaw Customer Services
An excellent service
An excellent service , straight forward with information, no pressure on extras , both Lewis and Ant were exceptionally professionals and very helpful with the service they have provided 10/10 for them
August 20, 2025
Unprompted review
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello,
We're happy to hear that you received excellent service and straightforward information.
We appreciate that you found Lewis and Ant to be professional and helpful, with no pressure to add extras.
Evans Halshaw Customer Services
Good job
Good job, got everything organised and taken care of swiftly
August 18, 2025
Unprompted review
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi,
We're happy to hear that everything was organised and taken care of swiftly.
Evans Halshaw Customer Services
Nice staff and lovely car
Anthony was very helpful and we are very pleased with the car.
August 17, 2025
Unprompted review
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Phillip,
We are very happy to hear that you found Anthony helpful, and we appreciate your positive feedback on your new car.
Evans Halshaw Customer Services
Highly recommend
Everyone is so helpful and professional. A rare experience in that they never pressure sell or carry out unnecessary work.
August 12, 2025
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi,
We're happy to hear that you found our team helpful and professional!
We appreciate your feedback regarding our approach to providing honest and necessary service.
Evans Halshaw Customer Services
I can't comment on anyone except…
I can't comment on anyone except Jordan, but I have to say how good he is. I told him what I was looking for & he listened to me advised me on a suitable car. He went through all the pros & cons & I didnt feel pressed to make a decision. I've been & picked it up today & he said if there is absolutely anything to call him. He was very knowledgeable & I would recommend anyone going there to ask for him.
August 11, 2025
Unprompted review
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Susan,
We're happy to hear that you had such a positive experience.
It's great to know the advice provided from Jordan was helpful, and that you felt comfortable with your decision.
We appreciate your recommendation!
Evans Halshaw Customer Services
Came down from scotland to purchase a…
Came down from scotland to purchase a car, dealership was excellent and staff were great, especially Anthony who dealt with my car purchace, gave me all the information I needed and cant thank him enough for his help
August 11, 2025
Unprompted review
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Craig,
We're happy you had such a positive experience traveling from Scotland to purchase a car from us.
We appreciate your kind words regarding Anthony. We are grateful for your feedback and hope you enjoy your new car.
Evans Halshaw Customer Services
Citroen experience
The salesman, Anthony Norman was brilliant, very knowledgeable, courteous and patient, he answered all our questions thoroughly, making the whole process easy.He is a credit to the company, thank you.
August 11, 2025
Unprompted review
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Karan,
We're happy to hear that the process was easy for you.
We appreciate your positive feedback regarding the knowledge, courtesy, and patience displayed by Anthony.
Thank you for your kind words.
Evans Halshaw Customer Services
Excellent service from start to finish…
Excellent service from start to finish by Anthony - could not be more pleased. He has been patience, honest and a great communicator throughout the process of buying a first used car for our daughter. Highly recommended and grateful - many thanks!
August 10, 2025
Unprompted review
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Gill,
We appreciate you sharing your positive experience with Anthony.
We're happy to hear that you were pleased with the service and the communication throughout the process of buying a car.
We value your recommendation!
Evans Halshaw Customer Services
Big dealer with the usual poor customer service.
Very poor customer service from such a large established dealership. I made 2 online enquiries about a car and on both occasions was totally ignored, no response or call back. They just lost a sale from me, as I would have more than likely have purchased the car if I had gotten a response. I then made another enquiry about the exact same type of car with a small independent dealer, and they responded almost instantly, with a friendly and very helpful manner. A note to Evans Halshaws, if you want sell cars, respond to enquiries!!!
July 31, 2025
Unprompted review
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello,
We appreciate you bringing this to our attention.
We are very sorry to hear about the lack of response to your enquiries.
We aim to provide excellent customer service, and we'll review our processes to ensure all enquiries are addressed promptly in the future.
Thank you for your feedback.
Evans Halshaw Customer Services
Anthony was very polite and helpful
Anthony was very polite and helpful
August 8, 2025
Unprompted review
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Yvonne,
We're happy to hear that you found Anthony helpful and polite.
Evans Halshaw Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.