Honestly one of the worst companies I have ever had to deal with. Bought a car from evanshalshaw Newport road 2025 November. 2 issues since buying and this time my car has been there a who... See more
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Brought a used car from Evans Halshaw Cardiff, what an easy and stress free experience it was. I had the pleasure in dealing with Will Whippe who goes above and beyond to make the whole car buying pro... See more
Company replied
Recently purchased a used Ford Puma from Evans Halshaw Ford Cardiff, and had an amazing experience dealing with Joseph Jones and William Whippe. Both went completely above and beyond ensuring that I h... See more
Company replied
What made my experience great was the amazing customer service we received from Tyler Evans. He was super patient, kind and allowed us review cars at our own pace plus freely test drive. I didn’t feel... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
505 Newport Road, CF23 9UE, Cardiff, United Kingdom
- 029 2049 0511
3.5
Average
428 reviews
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Really straight forward to deal with
James and Will were really straight forward to deal with and professional. This is the second used car purchased in recent years, due to our experience the first time ….. we returned! Thanks
September 7, 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Andrew,
We appreciate your kind words and are thrilled to hear about your positive experience with James and Will.
We strive to make every customer feel valued and confident in their decisions.
Evans Halshaw Customer Services
Courteous polite staff.
September 2, 2024
Reply from Evans Halshaw - Ford Cardiff
Hello Christine,
Thank you for the 5* review.
Take care,
Evans Halshaw Customer Services
Great service!
Highly recommend asking for Will Whippe, when looking for your next used car purchase! Will was extremely helpful, knowledgeable, and made me feel welcome from the outset. Will listened to my budget/ideas and suggested multiple cars which fitted my criteria. He took considerable time going through options with me and we settled on a newer and better car, at a more competitive price, than i had found at any local garages (whilst still being within my original budget). Will made the process clear and stress-free for me. Overall, it was great having Will manage everything from start to end. Very happy customer in a lovely car - thank you very much Will!
August 30, 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hello Jess,
Thank you for your kind review. We are thrilled to hear about your positive experience and that you found Will to be so helpful.
We appreciate your kind words about Will's knowledge, helpfulness, and ability to make the process stress-free. We are glad that you were able to find a car that met your needs and budget.
Evans Halshaw Customer Services
Great service from Will at Evan Halshaw
Massive thanks to Will at Evan Halshaw, Newport Road, Cardiff. I appreciated his honest, polite, friendly and helpful manner and patience with all our questions. He went out of his way to ensure the car was perfect for collection.
August 30, 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Cheryl,
We're so pleased to hear about your positive experience.
It's wonderful to know that you received such excellent service from our team.
We'll be sure to pass your kind words along to Will.
Evans Halshaw Customer Services
Great service
I have been a returning customer for many years and couldn’t be more happy with the service, all thanks to this exceptional salesman's dedication and expertise. I highly recommend them to anyone in search of a car buying experience! Enjoyed working with Will, he was very professional and took care of all my questions/concerns.
August 10, 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Lowri,
Thank you for taking the time to share your experience. We're delighted to hear that you had a positive experience with our Will.
We appreciate your kind words about our salesman and will be sure to pass your feedback along to them. We look forward to serving you again in the future.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Cardiff
Hi Dan,
We're thrilled to hear about your positive experience!
It's wonderful to know that you found Elliot to be helpful and that you had a good experience at the garage.
Evans Halshaw Customer Services
Excellent service
Excellent service. Bought a ford puma today and was all a breeze from the get go.
August 21, 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Anthony,
Thank you for your kind words - we're glad to have been of service!
Take care,
Evans Halshaw Customer Services
Great service from Wesley at Evans…
Great service from Wesley at Evans Halshaw Cardiff Ford. Poliet and very helpful.
July 22, 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Maria,
Wesley loves receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Evans Halshaw Customer Services
Excellent customer service throughout…
Excellent customer service throughout from Jules at The Newport Rd Evans Halshaw Ford. Very courteous, polite and helpful.
August 20, 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Sam,
Thank you for your kind words.
We're delighted to hear about your positive experience and appreciate your recognition of Jules's excellent customer service.
Evans Halshaw Customer Services
Avoid at all costs!
Avoid, avoid, avoid!
Absolutely awful service received from EH.
Purchased a Mercedes in July from the Cardiff dealership. Having purchased the car by cash we realised it did not meet specifications that were advertised and that were agreed upon by the salesman on the day.
Satnav was advertised, but there was no SD card to use the Satnav. We were promised an SD card that would be sent via post but then was told the following day the salesman’s boss was refusing to send us one as it was not advertised (I have evidence of the advert). The phone microphone is also faulty so you can’t use the hands free - these were the two main features I was looking for in a car due to the mileage I do.
In addition to this, the parcel shelf was missing. We rang the salesman, he said he would get one ordered and send to us. A month later we are still waiting for this shelf.
Furthermore, I made an official complaint and did not receive any acknowledgment from the management team. I sent another complaint email 14 days later and we are still waiting to hear back.
For a company this size, this service is totally unacceptable!
July 22, 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Bec,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Evans Halshaw Customer Services
Amazing service
August 14, 2024
Reply from Evans Halshaw - Ford Cardiff
Hi Robert,
Thank you so much for leaving us this great review.
Have a lovely day!
Evans Halshaw Customer Services
Amazing wasn’t pressured to buy a car…
Amazing wasn’t pressured to buy a car at all was sold a car by William who was fantastic 10/10 and very quick process .
August 10, 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Lisa,
We're thrilled to hear you had such a positive experience!
It's wonderful to know William provided excellent service and made the car buying process smooth and enjoyable.
We appreciate your kind words and will share your feedback with William.
Evans Halshaw Customer Services
Every thing went very well.
August 7, 2024
Reply from Evans Halshaw - Ford Cardiff
Hi Derek.
It is wonderful to receive such a positive review!
All the best!
Evans Halshaw Customer Services
Ask for Jules.
Ask for Jules. He is absolutely amazing.. took time to go over everything with us. Really really nice guy..
There was no rush. No pressure. And he was happy to answer any and all questions we had..
Thank you for everything
August 10, 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Deke,
Thank you very much for leaving us a review.
Customer feedback is extremely important to us, your wonderful comments have been forwarded on to management team to enable them to share your experience with Jules.
We look forward to dealing with you again in the future and happy motoring!
Many thanks,
Evans Halshaw Customer Services
Great experience with Will
Huge thanks to Will at Evan Halshaw, Newport Road, Cardiff. Your polite, helpful manner along with added patience massively helped during the process of choosing our new car yesterday.
We will be recommending friends and family to you for thier future purchases.
August 9, 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Rhiannon,
Thank you for your 5* rating and recommendation!
We really appreciate you taking the time to post about your experience.
Thank you again and have a great week,
Evans Halshaw Customer Services
Purchase of a New/Used Ecosport
I would really like to thank Jules Robinson for his great customer service and his time and patience in assisting me with my purchase of my new Ecosport. I would also like to thank his colleagues who were also very helpful. As they all helped me to make the right decision.
August 4, 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hello Lianne,
Thank you for your kind review.
We're delighted to hear that you had a positive experience with Jules and his colleagues.
We will be sure to pass on your feedback.
Evans Halshaw Customer Services
Very helpful especially Jules will…
Very helpful especially Jules will recommend to friends and family
August 3, 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Dean,
We're delighted to hear you had a positive experience.
We appreciate your kind words about Jules, and we're thrilled you'd recommend us to others.
Evans Halshaw Customer Services
motobilty newport road cardiff
Iwas very impressed with the first class service from motobility specialist richard hollyfield everthing went througfh smoothly and efficiently excelent service the best i ever had for my dissabled daughter thank you richard .
July 31, 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Caroline,
We're so glad to hear you had a positive experience with our team.
We appreciate your kind words about Richard and his dedication to providing excellent service.
We strive to make every interaction with our customers a positive one.
Evans Halshaw Customer Services
Massive thank you to jules and the team…
Massive thank you to jules and the team today for an amazing service.
Can’t thank jules enough for all the help and support today with purchasing our new vehicle
Thank you!!
July 20, 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi,
Thank you for your kind words!
We are so glad to hear you had a positive experience with Jules and the team.
We appreciate your feedback and look forward to welcoming you back again.
Evans Halshaw Customer Services
Dealt with William Whippe
Dealt with William Whippe. excellent customer service, felt very valued and went above and beyond.
July 13, 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hello Jason,
Thank you for your kind review.
We're really pleased to hear that William gave you a 5* experience! We will ensure that your lovely feedback is shared with him and we look forward to seeing you again.
Have a great day,
Evans Halshaw Customer Services
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