Evans Halshaw - Ford Chester Reviews 

The service was excellent and efficient, and the communication was thorough and effective.

Recently went the Evans Halshaw to swap my Fiesta for a Puma. Was helped through the process by Max who made it easy and seamless throughout the whole process. Very good in explaining each step and offering the best products to get the most out of my new car. Let the garage feeling I received the best service possible and had been well looked after through what can be a confusing process. Would recommend this garage to anyone who’s looking for a new car or any of their services/products. Whole experience was second to none and big thank you to max for all the help.

On July 2nd 2025 I ordered a new Motability Ford Capri 125KWSelect52kWh5dATD at Evans Halshaw Chester. I was given a handover date of Sept 30th 2025.
2 weeks before the handover date I was contacted and told of production problems and a delay of 4 weeks or so was happening.
I heard nothing until after Christmas so I sent an email asking for an update. I was then told my order was about to be processed at the factory and should be with me within 6 weeks. On Feb 2nd I received a phone call from the showroom saying my car had arrived and I could finally collect it on Feb 5th seven months after my order.
3 hours after been told my car had arrived I received another call from the showroom telling me the wrong car had been delivered. I was devastated, I was told something had gone wrong with the order but I could have the car that was delivered for £4500 extra. I am a pensioner and don't have that type of money lying around. I logged on to my Mobility account the following day and found my order cancelled.
I was seriously disappointed and disheartened with the pure lack of professionalism with my order, it was really not good enough. I would have thought I would be offered at least an equivalent replacement car or even re-order my original car.
I did also leave a review on Google and a reply urged me to give a detailed report to the Evans Halshaw customer helpline, A reply from Evans Halshaw told me a member if the management team would get back to me, I have heard nothing.
Over the past 25 years, between my late Wife and myself we have had 6 new Motability cars from Evans Halshaw but I will not be using them again
Jeff Roden

Great service from Max he was really patient talking me through the car which was like brand new even though it’s 2 years old. I was really pleased with the deal he put together and even more happy he managed to turn it all around the same day. I was driving around in my new car in the afternoon after trading mine in. Would definitely recommend and will certainly be going back to Max in the future,

Avoid at all costs. Rude staff. Terrible customer service. Active dodgy selling tactics. Missold us a service plan with hidden exit costs without informing us and actively told us there were no costs, they provided no paperwork and then blamed us for not knowing. Avoid!!!

Had the worst experience with this branch. Had my car from April-September being fixed under warranty left me with no vehicle for my pregnancy no help at all. Lost value when selling due to needing a bigger car. Wrongly diagnosed in April had to take it back in May with the same faults- then taken to another garage and dumped there on a Friday with no information for the garage carrying out the repair. Then I didn’t get it back till September after my child was born via emergency C-section. Emails from the management team were appalling and rude. No compensation no acknowledgement of wrong doing. AVOID AT ALL COSTS

I traded my old car in for a new one and got a great deal at the time 2 years ago nearly. Since then I have found it very difficult to contact the garage as nobody answers the phone unless you want to buy a new car so the only way to talk to someone is to select the option for 'buy a car'. This is frustrating in itself but I have spent a lot of money on repairs since at this garage, enough to question if I am being taken advantage of here. I paid a lot of money for a full service only to discover more problems when I drove away from the garage. They wanted to charge me another £160 after full service so I took it to a trusted friend at a garage who did the test for me and told me the problem was with the new part that they fitted!! So now, again I am waiting for someone to call me back so have decided to tell trustpilot my story because Fords (Halshaw Evans, Chester) can't answer the phone or be honest. I feel totally duped!

I did not feel pressured to make a deal. All options were explained to me in great detail. Max was so friendly and welcoming. Not once did I feel that he was just trying to make a sale. And we are very happy with the car we walked away with.

I came into the dealership with a hanful of questions for Phil regarding the car and the process, he was very thorough in his response as well as being very patient during the whole process!

Would highly recommend!

Bought my car in May 2024 and was told the MOT advisories that were online had been fixed prior to purchase. However, the “badly perished rear tyre” ended up flat within a month and at my next MOT, they said the “rusty brake discs” needed changing. So they lied about these being fixed beforehand. I also paid for an extended warranty which was just a £2k donation to Evans Halshaw as they didn’t cover an electrical fault with my wing mirror. Will not be going back here.

I called Evans Halshaw Ford Chester to enquire about a valuation for my trade in with a plan visit the following day. On my first call the salesman said he would call me back. I waited until almost closing time and called again, I spoke to a different salesman, he explained his colleague was busy and he new about my trade in, I explained I needed to the numbers and would travel the following to view with the intention to make a purchase. He said that's OK he will pass on the message. The next day came no contact from this dealer, I was willing to travel 140 miles and this dealership made it very clear they were not interesred in a sale. Disapointing as I've purchased many cars from Evans Halshaw and always been treat like a cutomer

Great experience buying my new Ford Puma! Max was very helpful and understanding throughout the process and helped to make it a very enjoyable experience! One happy girl with her new car 🤩

I am very happy with my service at Ford Chester from Phill Holding. Was able to guide me in the direction I wanted to go with my next car, never tried to force or push extra deals on to me as other dealerships had. Brilliant communication and never badgered me when I was out of the dealership. Would definitely recommend using Phill.

Dealing with Phill Holding and Chelsea was an absolute pleasure. Phill was excellent in all aspects of the purchase. He provided excellent customer service giving accurate and informative responses to any questions I had. The vehicle was prepared to a high standard.

Recently we purchased a car with the assistance of Phil Holding. Phil explained everything in detail and answered all our queries. Overall Phil provided an excellent 5 star service.

Dealt with Phil for the purchase of my new car. No pushy sales, listened to what I wanted and explained everything in great detail. Kept updated with the process throughout. Also thanks to Chelsea for the emails and help with form filling. Great team and a credit to the dealership.

Purchased a car in July. Excellent service from Phil Holding during the purchase and also after sales from Morgan on the front desk. Can’t fault them and brilliant communication throughout

Phill Holding was more than helpful and delivered a first class service. He provided the information I needed to make the right choice of car for me and my wife and he did it in a non pushy way.

Super pleased with my 2019 Chilli red Mini Cooper! Evans Halshaw in Chester delivered the car as promised after fixing a loose wire on the heated seat. Smooth transaction. Thanks!