It's an old-school dealer and I mean that in a (very) positive way. Obviously it's 'main dealer prices', but the whole experience of dealing with Evans is very good. Nice staff, good work, car retu... See more
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See what reviewers are saying
As I have already said the service team were extremely helpful and kept me informed about how service was coming along when I went to pick up the car they told me what would need doing in the next f... See more
Company replied
Avoid! Evan Halshaw Gateshead! Purchased a virtually brand new Astra Ultimate PHEV, I should have had sense when they said they were returning it back to Vauxhall. I purchased in March 25, more or les... See more
Company replied
We picked up our new car today, the whole experience was seamless from start to finish. The staff are very welcoming friendly and helpful, we dealt with Sam Jacob and Iain, they were all very helpful... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Saint James Square, Felling, NE8 3RG, Gateshead, United Kingdom
- 0191 477 8595
4.7
Excellent
764 reviews
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Disatisfied customer
Booked in for a service and mot ar Evans Halshaw Gateshead, the service was to provide your car being picked up and returned to your home, as I would not have taken out the service plan and gone somewhere nearer but this service sold the plan to me.I was told that the driver had been made redundant the year before, though was not advised that the service would no longer be available.Anyway booked it in for 1pm and had to wait around for it to be done, which took 4 hours of waiting, even though people came and went after their cars had been serviced, we were still sitting.My husband is 77 and I'm in my 70's plus a diabetic and had to sit for 4 hours, macdonalds was over the road so had to spend nearly £16 for something to eat.I think it was disgraceful to have us there for 4 hours.When it was finally ready all cars are supposed to be washed and valeted as part of the service, ours had not been touched.Also oil is supposed to be changed at 3 yrs old or 24000 miles, we were not asked about this and only found out when reading advisories.So this is still to be done.
They are all singing and dancing when selling you a car, but service wise they are a disgrace, I feel this poor attempt of servicing was because we got our own finance much cheaper than their interest, did not buy any of the extra add ons and only purchased the service plan because of the picking up and return of car to your home, which did not happen.The 4 tyres are nearing renewal yet we only had the car 10 months and only drive 3000 miles in a year??
I would not reccommend this place for anything they are a disgrace to the motor trade imo.
June 16, 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Dear,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Brand . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Brand Customer Services
Feeling Unwelcome After Purchasing in South
I also want to highlight how unwelcome I have felt during my visits. It is very clear that because I purchased my van from another Evans Halshaw branch, I am not treated with the same level of respect or priority as other customers. Instead of feeling supported, I feel pushed aside, ignored, and made to feel like my concerns are not important. This is extremely disappointing, especially from a dealership with a big name in the market. As a paying customer with an active extended warranty, I expect the same level of service and professionalism as anyone else — not to be treated differently simply because I bought my vehicle elsewhere.
June 30, 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Dear,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Brand Customer Services
Very helpful staff and very…
Very helpful staff and very professional explained everything
June 26, 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Vauxhall Gateshead
Hello George,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Vauxhall Gateshead Customer Services
Purchased a car today from Evans…
Purchased a car today from Evans Halshaw Gateshead and couldn't be happier with the experience.
Sally and Martin were absolutely fantastic throughout the entire process. They were incredibly helpful, friendly, professional, and efficient, making everything straightforward and stress-free from start to finish.
Nothing was too much trouble, and they kept us informed every step of the way. Their excellent customer service made the whole experience enjoyable, and I would highly recommend them to anyone looking to purchase a vehicle.
Thank you, Sally and Martin, for your outstanding support and for helping me find the right car! 🚗
Lee and Ally
June 25, 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Lee,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Sally and Martin at Dealership
Have a lovely day!
Evans Halshaw Vauxhall Gateshead Customer Services
Reply from Evans Halshaw - Vauxhall Gateshead
Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Gateshead Customer Services
Great communication from start to…
Great communication from start to finish, Great friendly staff
June 25, 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Karen,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Vauxhall Gateshead Customer Services
Fully check the car before you give it to the customer
I would of given 5 stars but when you are driving home from the showroom and find a couple of faults I wasn't happy.
June 23, 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Brand Customer Services
They where fast at the job in hand and…
They where fast at the job in hand and very polite
June 17, 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Lynda,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Gateshead Customer Services
Great service
Came in today to view cars and was greeted by Lauren when helped me look at options and to trade my car in. experience was great would recommend 👌
June 15, 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Bobby,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Lauren at Dealership
Have a lovely day!
Evans Halshaw Vauxhall Gateshead Customer Services
Very happy with the car & service…
Very happy with the car & service provided. Thanks Alex
June 15, 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Steven,
Alex will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Gateshead Customer Services
I had no problems.
The staff were friendly, efficient and polite.
The repairs were done to a high standard and within the allotted time.
June 12, 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello, Michael
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Great experience thanks Alex
June 13, 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hello,Lisa
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Excellent service from Alex
Excellent service from Alex from first contact to car handover
June 13, 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hello, Sharon
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Evans Halshaw, aftercare is none existing
I totally Concur with Stacie on 02/06/2026 , I’ve got a car on PCP off Vauxhall , it’s almost 1 year old now, twice in the last 11 months I’ve had to call the AA for recovery back to Evans Halshaw .
Last month my fly off wheel on my clutch collapsed, this month it’s the gears , on both occasions I asked if they had any aftercare ie another car , I was told quite bluntly on both occasions that we have 7 cars(So they say ) and they’re all out .
I’ve had to take days off work for the inconvenience of it all , I’m also having to hire a car for my work , all whilst Evans Halshaw in Gateshead couldn’t give a monkeys.
I strongly recommend that anyone who has a disagreement with Evans Halshaw take their complaints to Vauxhall it’s self , they are only open Monday to Friday but definitely the point of contact, Evans Halshaw just sell the product, Vauxhall actually care about their product and complaints . More to follow once I’ve spoken to Vauxhall on Monday .
June 10, 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Karl,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Always excellent customer service
June 11, 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Storey,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Alan
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Jeffrey,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Gateshead Customer Services
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Lynn,
Alex will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Gateshead Customer Services
Safety recall while you wait /called in…
Safety recall while you wait /called in to arrange an appointment guys said we'll do it now brilliant service
June 5, 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Deborah,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
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