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Review summary

Created with AI, based on recent reviews

Looking at 401 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, often describing dresses as beautiful, well-made, and true to size. The customer service team is frequently highlighted for being helpful, responsive, and efficient in addressing inquiries and resolving issues. Many people appreciate the ease and clarity of the return process, with some specifically mentioning the quick turnaround and helpful staff. However, some customers also noted issues with the return policy, particularly regarding "Final Sale" items or difficulties with the online return portal when trying to return multiple items from the same order. A few other people also felt that sizing could be smaller than expected, recommending ordering a size or two up. There were also isolated mentions of poor quality for a specific dress and concerns about delayed orders or unhelpful online chat support.

What people talk about most

Product

Consumers generally find the products to be positive, with many praising the beautiful designs, good material... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Order

People report ambiguous experiences with order. Many customers praise the easy and quick ordering process,... See more

Return policy

Clients share ambiguous opinions on the return policy. Many reviewers found the return process easy, with... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of the dresses,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Impressed with Mark at Customer Services, he organised a Royal Mail return rather than Evri as we have no drop off points where we live. Very happy to be able to return my not needed items, thank you

Rated 5 out of 5 stars

I had only just missed the return window after purchasing a few different dresses for my Wife. I contacted and although originally was advised there was not much that could be done, after escalation,... See more

Rated 5 out of 5 stars

I bought my dress, which is lovely the service from order to delivery was so good. Through being taken into hospital and having surgery I missed my returns deadline. After sending a message to th... See more

Rated 5 out of 5 stars

I have to say I’m delighted by this company the service and the communication is 2nd to none. I brought 12 dresses thinking I needed different sizes. No hassle at all to send them all back and then to... See more


Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

Ever-Pretty is your go-to source for stylish and affordable dresses for every occasion! With countless on-trend evening gowns, cocktail dresses, and more, you can’t go wrong with a dress from our collection. Celebrate a wedding in style or rock a striking, bold look for your next night out. No matter where you’re headed, Ever-Pretty has the best dress for every event. The best part of shopping Ever-Pretty? Finding a gorgeous dress that fits your budget and your personal style. Shop for a look you love at a price that’s even better, only at Ever-Pretty.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
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Replied to 70% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

True to size

I listened to many reviews saying to size up which I did but unfortunately it was too big. The dress is beautiful so I returned for an exchange for my size and fits well. I am 5'2 so I do have to have it taken up as expected as its a maxi. It did take about a week to arrive but definitely worth it.

February 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Great purchase

My order arrived quickly, the dress was well-made and a great fit for an upcoming event (my niece's wedding). When I emailed their customer service with a question about fabric care, they replied promptly and in detail. I would definitely recommend this store.

February 12, 2026
Unprompted review
Rated 2 out of 5 stars

They deduct A LOT more than just a…

They deduct A LOT more than just a shipping fee for returns. I ordered 3 dresses because I wasn’t sure which style to get. Only took them out to try them on and packaged them back up. They deducted $60 from my order.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely dress and great service

I am very happy with the dress I received. Delivery was quick and I feel like it ran true to size. I did have to swap the size, but only because I’m kind of “in between” sizes. The return process was simple and quick. The consultant was pleasant and helpful.
I’m very satisfied

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

I really like this site

I really like this site, really good quality dresses at good prices, returns are available and easy and always someone to chat to by email an fast response, il be using these again and would highly recommend 😊

February 11, 2026
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Rated 5 out of 5 stars

I am preparing for my daughter's…

I am preparing for my daughter's wedding and ordered 2 gorgeous dresses from Ever-Pretty. They came in on time and were just beautiful and well made. Unfortunately, I had to return them not because there was anything wrong with the dresses but because I am so short! The Return Process was quick and easy.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Choir Dresses

Ordering was very well organised and delighted with the discount 40 ladies delighted with their dresses. Quick delivery and on time.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful dresses

I have now bought two dresses from this company. Amazing quality, so well made and gorgeous dresses! A few times I have had to use customer service and they have been fabulous. Highly recommend.

January 15, 2026
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Rated 4 out of 5 stars

Affordable dresses

Affordable dresses, I brought a few for a wedding I’m attending, needed return a couple which was a bit of a hassle but nothing too wild.
Dresses are lovely, bright colours and looked just like the pictures.
I would recommend to size up though, the sizing guide isn’t accurate.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Easy ordering

It was easy to order and they had a quick turnaround. I did have issues with trying to return 3 of my dresses but once I reached out, customer service looked into the issue and allowed my returns.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

the customer service was exceptional

the customer service was exceptional. They went above and beyond to make sure my dress selection arrived as promised for the ball for which I was trying to attend. The package arrived in time, and the email communication was on spot and very professional and a pleasure to correspond with. keep up the good work.

February 3, 2026
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Rated 5 out of 5 stars

I loved the dress

I loved the dress, but it was a bit small. I went to exchange it but could not figure out how to really do it. Was getting frustrated. Went to the chat and that person was very helpful. Not being computer savvy that person walked me through the and made the exchange easy with help. The product is beautiful and cannot wait to wear it at my event. Would definitely buy from here again. Good product and great customer service.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

I have bought a few dresses from Ever…

I have bought a few dresses from Ever Pretty. The quality is perfect especially in comparison to other shops and sites with respect to the prices. Sizes are true to size. Customer service is the best I have ever known. I totally recommend Ever Pretty 100% you will not be disappointed believe me (and I am very fussy).
More than top notch. Thank you EP.

February 2, 2026
Unprompted review
Rated 3 out of 5 stars

Great dresses BUT save yourself some…

Great dresses BUT save yourself some money & buy them from SHEIN. I have spent over £120 extra to accidentally when having a browse find the same dresses on the SHEIN website under ‘EVERPRETTY bridesmaid dresses’. They are at least £30 cheaper on SHEIN with cheaper postage too!

February 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Top customer service

Ever Pretty have been amazing. I had ordered 6 dresses in total for my bridesmaid and decided to return them and order a different material. I received a full refund but then realised I’d forgotten to contain one of the dresses in the package. I contacted Ever Pretty for a returns label and was told to donate the dress and not return it.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered dresses for my bridesmaids…

I ordered dresses for my bridesmaids and they are so beautiful!! Perfect fit for all and very flattering - I had great customer service and would definitely order from Ever Pretty again 😊

January 25, 2026
Unprompted review

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