Eversmart Energy 

Still no hint of getting a final bill and getting the rest of our money back so I have advised my wife, the account holder, to ask her bank to invoke the Direct Debt guaranty which she will do this coming Friday. An appalling company.

The representative was helpful and had no hesitation in answering any questions I had. .The customer service has been very good would highly recommend

Excellent service, no complaints so far.

Been with eversmart for 1 year now no problems at all just renewed for next year

Although I could not get in touch with them by phone as always seemed busy their computer chat was very good and efficient.Got my refund as promised.Would have stayed with them but their new deal was too expensive and we're not prepared to match my new offer.Pity really.

Great prices, they have saved me over £600 a year, easy switching you don’t have to make difficult cancellation calls.

Very competitive tariffs. But balanced by just about the worst customer service I've ever experienced in this or any other sector. From incorrect usage quotes (after 12 months as a customer) that ended me being put on the wrong tariff, a 6 month delay for installing my smart meter and then forgetting to link it to the account, the list goes on and. Even typing this is reminding me of how much time I've spent on this lamentable company. To be fair I have been compensated, but frankly I'd rather have something approaching reasonable efficiency.

Cheap, but poor service. In the first year only got 1 bill, when I asked for one, online account didn't show anything. Some error on my account setup apparently. Still no more bills after that. Smart meters were fitted but don't seem very smart as I've had to give manual readings each time to get a bill, apparently they don't report usage back.
Switched to Bulb, they started supply on May 1st but Eversmart took my May and June payments. Finally got my refund today.

Only been with them a week..so far so good...have to say the switch was done by them and my new meters were installed the same day by a lovely professional engineer..Just waiting to hear how I get my £40 credit then perfection

Happy with the deal offered, unhappy trying to speak to a staff member on a query from an email that you sent. In fact I still haven't had a response from the emails I have sent!

No one seems to have any idea what is happening. My new smart meters did not arrive on the scheduled day, I had no idea what was going on neither did the phone operators. My meters appear to have been switched over remotely but that's just a guess. I also appear to have wasted £10 on my prepaid gas meter because no one could tell me they were switching them remotely. There's just been no communication. Glad I have electricity and gas though so they have done as planned but just left me in the dark as to how it was done.

I have spent 18 months with this company but had no communication except after 11 months when I was given the chance of a different tariff. I asked the caller to call me later as I wanted to speak to my husband. Nothing. When I tried to leave them they refused to allow it. After several months of problem sorting I was told I owed them money and had to pay that before I could leave. Fair enough, but I was horrified to find that I owed them over £200 !!
All they kept saying was “you’ re In debt. I felt like I was going to be carted off to prison any minute. After a long conversation I agreed to stay with them on a different tariff with extra every month to clear outstanding balance . I asked to speak to someone in customer service, but they had closed for the day, but I was promised someone would phone me the next day. I have heard nothing and it is now several weeks gone.

Easy to switch. Great communication throughout the process. Looking forward to the same great service going forward; thank you to the Eversmart Energy team 🙂👍