Eversmart Energy 

Excellent service so far. Transfer was quick and easy. We have had a smart meter fitted in days of changing over to them and the engineer was extremely flexible with us having young children napping whilst he was fitting it. Still waiting on screen or usb but assured this is in the post. Overall very happy.

Absolutely terrible only been with them a few weeks and there website has not been working the whole time so I cannot get onto my account and not only that when I call up I'm left waiting on the phone for ages.i was waiting around 16 mins and it finally went through to calling someone but asked me how likely I would recommend them 0 being not likely to 9 very likely ..I pressed 0 they said thank you and hung up !! They have stupidly over estimated my meter reading but cant sort it out because they dont answer the phone.There terrible I would definitely not recommend at all I did try to cancel but sadly was just after the cooling period.

Has anyone got any experience of cancelling sign up with eversmart energy during the 14 day cooling off period?

I signed up with Eversmart over a year ago, and was given a date for them to fit a Smart meter as promised. Fast forward a year and they call me to let me know that I am £200 in debt to them, but the good news is if I renew and get a smart meter fitted they'll take £100 off...

Raised that I already have a smart meter which they fitted, and that in theory that should mean they would have been taking the exact amount each month. They tried to suggest it was down to me not giving them up to date meter readings...surely this was the whole point of the smart meter?!

To top it off, my emails to the person who called me (Callum) have gone unanswered for the last three weeks, so I don't know whether they are simply going to raise the payment by over 60% or whether I can move to another supplier.

Be very wary of this company. As many have said the prices are very good and the staff very friendly, but their processes and actual level of service are shocking.

Very smart & professional as well as very competitive on price. Their website needs a bit of work but so far I’m Impressed.

Avoid this company at all costs. They fitted a smart meter over 6 months ago but they still continue to send wildly inaccurate estimated bills. My account is in credit by over £300 but they do not respond to emails requesting a refund.

Have just switched to eversmart. Every time I've chatted to them online they have been very helpful. Answered my question within good time.

Eversmart Energy seems to me to be a very competitive energy supplier. I have problems with my account on their website - e.g. if I update my Gas reading I have to login again to update Electricity. I can never establish the tariff I'm on and the invoice I have access to does give the tariff values but not the name of the tariff. Very slow getting through to the person you want to talk to - two transfers before talking to the correct person. HOWEVER when I did finally get to talk to the correct rep - Nick Ventura - he was very helpful and clear as to how and what he would do to solve my problem. 5 stars for Nick - 3+ stars for the company. I'm still with Eversmart after well over a year - they seem to resolve any problems but you do need patience.

My problem wwas sorted by online chat first time

I have found them both helpful and give the best deals!!!!

We gave Eversmart another chance but they've proven to be abysmal whenever you need anything from them. Tried to switch to another company and Eversmart have blocked the switch. Have spent the last two hours trying to sort it out and now they're closed at 5pm. Extremely unprofessional communications - one of the emails I got read "Pardon?", as if I'm expected to make sense of that. We'll be glad to be rid of them.

Eversmart have tried to have this review removed, claiming that I'm not a genuine customer.

I have been a customer of Eversmart for over a year. I have recently changed tariffs and all my previous usage history has been wiped from my account as has all my payment information. Instead I've been welcomed as a 'new customer'. Logging on to my account is near impossible at times (they admit to having issues!). I tried to phone in the early evening but after listening to recorded messages for several minutes, trying to predict what I might be calling about (they were wrong), I eventually got to the crucial bit telling me that their office was closed - why not start by telling me that instead of wasting my time? It's all a bit disorganised really.

Web site is not fit for purpose; not able to submit meter readings for twin rate electricity supply on line; phone response is friendly but very slow; phoned in meter readings - do not show in my account information after a week. Today my account shows zero data.

Terrible service, initially appeared really good over chat but eventually found out nothing has been updated as agreed.
Over the past 2 months chats have been ignored, email ignored, contacted several advisers on different dates via phone, being told umpteen times I would receive a refund in 5-7 working days and receive an email for this to never materialise.
Still trying to contact them to rectify the increasing number of queries I have, until then I presume they will continue to charge me twice each month and avoid acknowledging I should be in a considerable amount of credit & not invoice for the full amount of the direct debit - even though smart meter reads less than half direct debit amount (which they tell me they are connected to).

Typed this after being cut off mid phone call by a survey question and then completely disconnected - still awaiting reply to chat after queuing for over 20mins for phone call.

I do t know how to top up my meater yet and I have already switched supply to u what if I run out of electricity or gas ???

Ian the engineer I had out today to fit a smart meter. He is amazing, very friendly, happy and informative. Phoned in plenty of time to let me know when he would be arriving and kept me informed on what he was doing at all stages. Thank you Ian.

Had an engineer out today to fit a smart meter. Ian was his name, he was very friendly and funny. He was very efficient and knowledgeable and explained everything very cleary. He is a credit to the team. Thank you Ian.

Awful customer service

It took 3 months, 7 phone calls and several emails to cancel my electricity contract. Also overcharged £171!

This was despite me being informed all it took was an email and phone call to cancel.

Nevermind trying to cancel, they carried on billing me despite me moving out of the property and legitimately trying to cancel my contract as per their terms.

Following my review yesterday I am emailed through Trustpilot by Hayley asking for details of my problem. No response from her to my reply. Having emailed again today to Dennis Knight who said a week ago he would investigate why my final statement did not show the direct debit Eversmart took on 16th May (without authority), 3 days before I changed supplier he responds quoting the understated refund they sent last week. I cannot get them to understand that they instigated a direct debit I told them in writing not to take (as I was so much in credit) therefore they must have a record of it as they lifted it from my bank account!! Never deal with this totally incompetent shower unless you never plan to communicate with them or want them to resolve their total c**k ups.

Changing dual fuel supplier has been efficiently handled.