Eversmart Energy 

Quick response to emails and Alisha
helped me sort my problem of wrong meter readings😊

Unable to get the final reading on my account sorted.
It does not match the opening balance with my new supplier.
They say they will sort it, then nothing happens.
No response. Again and again. For weeks now.
Obviously they owe me money. About £100.
Off to the Ombudsman, I suppose.
What can you do?

dont know whats happened recently but they gone down the pan ...been a customer since they started now it seams like there phone lines end in india ...like many company's ..
they also hang the phone up on you and when you say you dont want to be placed on hold they do just that worsst comany and im even dibaled..
ohhh i just had a operator confirm that the phones are now answered in south africa time to change providers again they carnt understand i word i say

Alisha was fantastic and helped me sort my problem of reading my meter and adding it to my account 😊

If I had not spoken to Alisha Unsworth, I would have given 1 star for poor customer service.
I wanted to switch away from Eversmsrt Energy. after many failed attempts, I spoke to Alisha. Alisha was the only person to deal with my request immediately, and kept me informed of progress.

I was really pleased with Eversmart in the beginning, that was until I couldn't access my online billing so I called them- no answer and ringback didn't work, I emailed and got an automated response. After months of trying I eventually got through to someone via Facebook messenger, only to be told their billing department was down. I waiting 2 months to get my bill, by which time my contract was nearly up-I dared to ask for their best tarrif and was told their sales team was down!! 4 months on I am still waiting for my final bill. I am considering going to the ombudsman - if I don't get a response to my 2 emails and fb message I sent last week that is.

Terrible. Constant issues with trying to get an actual bill and being directed to their website whenever I phoned. The terrible website was always down.

After 12 months I left with no sign of a final bill so I contacted the Obudsman, who thankfully managed to get Eversmart to sort out my account and refund the amount I had been overpaying by Direct Debit.

The ombudsman recommended a £30 compensation payment for my trouble; which I am now having to chase! Back to the Obudsman!

I have been with Eversmart for 12 months, I am now comming to the end of my fixed contract I have not had any information from Eversmart about a new deal or tariffs. I have started to change suppliers after emailing Eversmart to inform me of any rise in tariff,
I have not had any reply, I started a change of supplier but the new supplier has informed me that Eversmart have stopped the change
over. I am not getting any response. is anyone there? I can only
assume they wish to continue supplying me Gas & electricity at the old tariff for eternity!

They are fine, until you have any issue at all. Trying to install a smart meter with them lead to two missed appointments, when they finally showed up they didn’t have the tools with them to complete the work. They then turned up unannounced claiming they had appointments but these had not been made with me (sounds like this happens a lot as the engineer wasn’t surprised by it). When it can to leaving them, I have been trying for over three weeks to leave and they still won’t allow me to despite having confirmed there’s no money owed on the account or any other reason to block the switch, the switch blocking department will only deal through internal email and will not speak to their own customer service staff or customers to explain their excuses for blocking switch. Every time I’m told it’s fine and I can leave they then block it again. I’m now told that the internal email to the team can take 3-5 working days to be responded to.

It's the same familiar story.... I left Eversmart exactly 12 months ago. My new supplier took over my supply but Eversmart continued to take my direct debits. After 3 months of calling their customer services, and being promised each time that it would be sorted out, I cancelled the DD to stop any more money being taken. This seemed to do the trick and I got a refund for the overpayments after my next call to them. However, I kept getting demands for payments of £0.00 for another 3 months. These demands finally stopped and I forgot about them until yesterday.

I was called out of the blue asking for my closing meter reading yesterday afternoon. As I've switched supplier again ( I do it every year) I thought it was my most recent supplier checking the reading I gave last week. To my horror they said you owe £280 immediately!!! Then the penny dropped and fortunately I found my old records to confirm the meter reading I gave them 12 months ago. I was then told that this agreed with their figure, I didn't owe anything and they'd close my account. They also told me to 'have a nice day' then hung up!
This very stressful experience made sure I certainly didn't have a nice day and has probably taken 2 years off my life!

The moral of the story is keep good records and avoid Eversmart Energy if you want a quiet life

I had some issues in the past with my smart meter not being registered on their system and this kinda dragged on for a bit. I think they have upped their customer service game totally. I got a guy called Matthew and he was fantastic. I have no hesitation in recommending Eversmart.

Absolutely awful.

Completely incapable of raising anything close to an accurate bill.

Took money via direct debit after we had left them for a new supplier.

Three months (and counting) after we have left them we are still to get a final bill or a refund of the credit that is on our account - including £30 compensation added to our account for poor service - despite our new supplier confirming that they sent the final readings to them well over two months ago and offering to provide them to them over the phone when we followed it up.

Stayed a year with them...horrendous experience changing to them....left with difficulty.
AND 11 MONTHS LATER GOT PHONE CALL WHICH I STILL DO NOT KNOW WHY. THEY SAID THAT I USED TO HAVE AN ACCOUNT AND THAT WAS THE REASON????????
WHY WOULD YOU DO THAT I ASKED ..NO RESPONSE THEN SAID WOULD SEND AN EMAIL AND HUNG UP.
SAME OLD LEVEL OF SERVICE.

Awful customer service, wait times are extreme and when I was connected they cut me off. Havent had any issues with the intial switch but since having a smart meter installed they haven't updated my account correctly. Now looking to leave however imagine this will be painful.

I have previously been horrified by the poor customer service at Eversmart, until today! Previously I have been dumped from phone calls, and had my emails and messages ignored. Today, I managed to make contact with 'Matthew' via their live chat; what a change. He immediately understood the nature of my problem (my DD payments from my bank hadn't appeared on my monthly invoices for 6 months), presumably traced them through the Eversmart system and updated my online account. It took some time (being a chat line) but I'm more than content with the result of our chat today.

Terrible service! Promised me 5 months ago and again 3 months ago they had swapped my electric to themselves from N power. Still receiving bills from N power, even though I have been paying Eversmart monthly charges for the Electric. Yet again just promised to have swap it by September, without any compensation for the increased charge I now have to pay another company because of there error. When I could of gone to a better company months ago! Might be slightly cheaper monthly but not worth it in long term when you still receive bills from your old supplier and have to wait weeks for a refund!

Been with eversmart just over a year now the online portal is a shambles never works, had to go through resolver a few months ago to get an up-to-date account summary & now my tariff has come to an end trying to get my annual statement is another hassle i dont know if im in credit or in debt so its going through resolver again. Just cancelled direct debit & will be switching to another company.

Transferred because of better deal but immediately found monthly payments same as old supplier. They should have been cheaper of course. Tried to get the monthly payments changed on phone at start of contract but they couldn't/wouldn't.

2-3 months in, they say payments will be revised down next month, reflecting projected annual cost on their bill, but had to request this myself and took nearly 2 weeks to sort via chat/email (first on-line chat response alone took a couple of days). They've also said they'll refund over-payment. We'll see...

Otherwise have had trouble submitting meter readings on line. We have a smart meter anyway but they only seem to use it for gas, electric has been estimated - over-estimated in fact. Bills are hard to understand, for example they don't show meter readings, only consumption. Bizarre really - to check their bill you have to log on to your online account to get the meter readings. Other suppliers simply show the relevant meter readings on their bill.

Btw if you use their online support chat and give up waiting, your chat request will (or should be) logged so that you'll (eventually) get an email response even if you closed the chat window.

I'd frankly have switched to another tariff with my old supplier if I'd known all the above in advance. That said, now they've started paying proper attention, things look a little better.

I agree with every bad review that has been written about Eversmart Energy. They have said I can't get an up to date invoice because they are waiting for my previous supplier to give them readings. They were my previous supplier. First year I had no problems. Then they changed their online account system, and it has been shambolic ever since. Their customer service is diabolical, they never respond to requests for information, and threats to involve the Ombudsman are treated with contempt. I strongly advise you not to use this company, and will leave them as soon as I can, though reading others experiences of leaving don't fill me with confidence. Again, avoid this company.

How can Trustpilot give Eversmart 4 stars, this is the worst company i have ever dealt with, thank God i am leaving for EDF. My next battle with them will be getting my £300+ credit back, wish me luck.