Eversmart Energy 

Very helpful service and great customer service from Liam

Such good service :)
I can't relate to the bad reviews of this company. I switched over January 2019 and since then have had nothing but brilliant customer services. Anytime I haveneeded help they have gone out of their way to help me and pretty quickly too. Great customer service thank you

After shocking failures to get any sense about my account I was finally offered a refund. I was also offered a new account but since opening it my monthly direct debit has for some reason been cancelled. Despite sending emails and making a 30 minute phone call where I was advised by someone demonstrably in an offshore call centre that my account was 'all good, all green'. Since then nothing. The chat line does not work merely offering a screen that invites me to 'Find an answer yourself'. USELESS.

Avoid like the plague.....

Hopeless website,I have tried numerous times to load meter readings but to no avail.

Last Thursday they sent me 6 bills all at once?! And to make matters worse not one showed the meter readings they had used to calculate that bill.

Avoid at all costs if you value your sanity (and time).

UTTER SHAMBLES OF A COMPANY
Unfortunately joined them 18 months ago all seemed ok for a few months had a smart meter fitted by them , had a phone call from them telling me they were going to double my direct debit because they had no set the smart meter up correctly , then they took me of the northern saver contact which would increase bill further then another email realising that I had signed a years contract and they had to honour it
I have now moved to another supplier and they have just taken another £107 direct debit ,after 40 minutes on phone they tell me they will refund but will take up to 7 days

Eversmart have got to be the worst company I have ever had dealings with. I switched last September, (2018), with supposed savings of around £45 a month. Everything was okay for the first month. The transfer was smooth and I was able to give opening meter readings. I may have been able to give a meter reading in October, but I cannot remember. What I do remember is that I wasn't able to submit meter readings for several months. I tried contacting them by phone, email and chat, but I only ever received one reply, and this was not a satisfactory reply. When I replied, they did not reply to me. I was finally able to log into their new website earlier this year and I have been able to download monthly bills ever since. However, there have been several times when I've attempted to log in and their website has failed in one way or another. I now find that I owe around £800 over the last 12 months. That's £60 a month that I should have been paying extra. So much for a £40 a month saving.
I was typing his review whilst I was waiting for them to answer the phone. They answered after almost 35 minutes, and then after about 5 minutes on the phone, they cut me off, mid-sentence when I was asking if I could send them a cheque. As I said at the beginning, they are probably the worst company I have ever had dealings with!

Your representative Alisha Unsworth does your firm Eversmart 100% credit.
Alisha sorted my problem out in no time at all, very courteous and polite nothing seemed too much for her, she is a credit to your staff training program
Many Many thanks to Alisha and to her tutors, thank you.
R G Deanes

Words fail me!
We moved over to Eversmart last September. They persuaded us to change to smart meters. 11 months later, despite numerous requests, calls and unanswered e-mails, we still haven’t got the in house display.
Interestingly, as others have said, despite having smart meters, they still estimate our bills!
Phoned up today, to complain AGAIN, and after 10 mins wait, the lady at the call centre just cut me off as I was explaining the problems/issues we have, and for the second time, why I can’t provide them with a reading, because we haven’t got a screen, and can’t read the meters, because one of them was installed so you can’t see the screen, and the other we don’t know how to view, anyway isn’t that the idea of having smart meters, they don’t need reading? Unbelievable customer service!

All we can say is AVOID this company, if we could give a minus rating we would.

Luckily, our fixed rate is nearly at a end and we can move to a proper energy company!

I moved to a new supplier in Feb 2019 and I am still waiting for my final invoice to be sorted out. Eversmart Energy kept taking money from my account until April 2019, when I realised and cancelled the direct debit. The company is a joke. How can it take 6 months to produce an invoice. I would avoid at all costs.

It has taken me over three hours of phone calls to try and sort out prepayment meter before able to move in. Complete nightmare of getting the wrong info from the various operatives about getting the correct electric pen and gas card and three trips to the paypoint shop, in this case Asda, and still not working. I have eventually been put through to someone who knows what they are doing and arranged emergency call out engineer to fit smart meters. Hopefully this is the one and only disaster being a new Eversmart customer.

I have been with EverSmart for 11 months and early in January they fitted smart meters.

And yet - every month an estimated statement/bill is prepared. I even enter readings on their web site every week but still they produce estimated statements.

So I have today signed up to another energy supplier. It is even cheaper than EverSmart. I hope it will be more efficient!

This is the worst company that I have ever dealt with.
They increased the price of fuel with no notification and didn't change the direct debit. For a long time there were no invoices available online. When I decided to switch away they blocked the move and wouldn't tell me why. I asked for a written explanation of the block but it was ignored. I sent a complaint to the Chief Executive, that was ignored. It can take an hour to get through to customer services, that's if you can get through at all. Finally I was told it was because I owed money, which they orchestrated by not informing about the price increase. On one occasion their 'live chat said that it was taking 5 hours to respond. Even so I tried it - this is now 2 weeks on and no reply. The last time I looked, live chat said it was taking 2 days to respond. Having paid the outstanding amount they told me that the account would now be transferred and I should cancel the direct debit. A week later I'm told that the block on the transfer is still there. Another long wait to get through to them to be told it was a technical error and was now ok. Another week later and the block is still there, now it is because I owed more money because of the ongoing blocks.
You use this company at your peril.

not helpful at all. didn't tell me wheh they changed my energy rates. Then only contacted me when they wrongly thought i owed over £300. The call centres were not helpful and at times very rude and pushy. Then they stopped me changing suppliers for 3 weeks even though i had cleared my account balance the week before trying to switch.

Continuing my saga with this shambles of a company, I finally managed to leave on the 23rd July 2019. My direct debit was taken on the 18th July for £150, so I knew I was due a refund, so left the direct debit open so they could refund me. On the 19th August 2019 received 3 e mails - one to say they had cancelled the direct debit, another to say they had cancelled the subscription of £150 and a 3rd to say they would send the refund later. Checked my bank account the next day to find the refund had been paid. Wait for it cannot be that simple with this company, they had actually taken another £150 on the 18th August 2019, some 3+ weeks since I ceased to be their customer. Oh and no gas bill included with my Electric invoice, so I cannot check the accuracy!!!???

Alicia from eversmart supplied me with my request for account details with no problem. 5 stars for her. Although she couldn't fix it entirely, she has referred it to another department. Quick and friendly reply.

Very very very poor service. Despite the fact that I have paid my final bill they refuse to allow my new energy supplier to start supply. i moved house so informed them of this and requested and paid the final bill. After numerous phone calls ( 2 weeks and counting) and emails still not resolved and person on phone (if you can get hold of them) can't explain why they are not allowing EDF to start my supply. I would not recommend them at all. Stay away.

Would give zero if I could! Started off cheap but hiked electric 4p kWh and when on electric heating that is no good. Built up over £600 credit and have been asking for a refund for over 4 weeks now. Their excuse is “There is a backlog of refunds due to us obtaining a new billing team which has dramatically slowed down the refund process due to the new staff members taking a while to obtain and understand the training. Before hand, I would have been able to request the refund to be completed via a complaints manager or my own manager, however now I have to raise a ticket which will be picked up in due course“. So basically not trained the staff! Ofgem states they must refund credit promptly. They do not reply to emails at all, sometimes they reply to e chat the next day but normally ask silly questions then when you reply they don’t and it starts all over again. Lost count how many times I’ve asked for refund and been assured it would be in my account by 3-5 working days - now switching next week. Avoid this company as they have no customer service and I will be formally reporting to Ofgem when it gets to the 8 weeks they have ignored me as per the Ofgem rules.

Do not touch this company they are one big JOKE this is the second review I have written on trust pilot, after the first review they contacted me and promised me everything still waiting.
Going to ofgem hope they can help

Started off great... then they seemed to lose track of my direct debits and 6 months later tell me i owe them money. taken 3 weeks to chase this with no response nor resolve and all i want to do is leave. A year ago I would have advised them with no issue, now i wouldn't. Also had a new smart electric meter fitted, my old device to tell me my consumption was destroyed rather than carefully removed and then they never bothered to come back and fit my gas meter nor provide me with a consumption monitor having literally broken mine to pieces. Oh and the £40 incentive to get the new smart meter fitted... well thats never appeared. AVOID

Avoid at all cost ! A dreadful company. Customer Service is virtually non existent. Even if their tariffs are far cheaper still avoid making the mistake of becoming their customer.