Insured bikes for another year. No issues as never needed to claim but all ok for past few years of using them. However, I am amazed this company still hasnt got an APP for easy reference and self se... See more
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Review summary
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What people talk about most
Based on these reviews
Read lots of good reviews, so decided to go ahead & insure my photography equipment through Eversure. The process was really easy & straightforward, really competitive quote, hopefully I will never... See more
Company replied
I had no interaction with Eversure just a renewal notice, price the same as last year, never had to make a claim so not much to comment but when I have spoken to them they have been friendly and helpf... See more
Company replied
After the initial disappointment with an increase in the premium despite not having made a claim, I called and was happy with the reduced price
Company replied
Company details
- Insurance Agency
- Caravan and Motorhome Insurance Company
- Cycle Insurance Company
- Insurance Broker
- Insurance Company
About Eversure
Written by the company
Eversure provides specialist insurance designed to protect the things most important to you - whether they’re part of your hobbies or your livelihood. Our Camera, Static Caravan, Touring Caravan, and Bicycle insurance policies are built to provide reliable cover and lasting peace of mind.
Our mission is to offer straightforward protection with a customer-first approach, so you can enjoy the things you rely on with confidence.
Contact info
Bury Street 1-3, GU2 4AW, Guildford, United Kingdom
- https://www.eversure.com/contact.aspx
- www.eversure.com
4.3
Excellent
882 reviews
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Renewed my policy without my consent
Renewed my policy and took money from my account without my consent. Took 2 emails and online chat to be able to cancel. Still waiting for a refund
April 5, 2026
Reply from Eversure
Hi Richard,
Thank you for taking the time to leave a review. We’re sorry to hear you were unhappy with the automatic renewal.
Our annual policies are set to renew automatically, and we do send a reminder in advance so customers have the opportunity to make any changes before payment is taken.
That said, we understand this can still be frustrating, and we apologise for any inconvenience caused.
We can confirm that this has now been resolved by our team, and your refund is on its way. We also apologise for the delay in our response due to the Bank Holiday closure.
Kind regards,
Chloe
Reply from Eversure
Hi,
We're happy to hear that our services provide you with peace of mind. Thank you for your feedback.
Kind regards,
Anna
Easy website to use…thanks
April 7, 2026
Reply from Eversure
Hi Clifford,
We're happy to hear that our website was easy to use. Thank you for your positive feedback.
Kind regards,
Anna
Purchased insurance for my mtb on line…
Purchased insurance for my mtb on line - process was easy and quick - appears to be good value - as always with insurance policies you only find out how good they really are when you make a claim - so hopefully I won’t find out !
April 3, 2026
Reply from Eversure
Hi Andrew,
We're happy to hear that the online insurance purchase for your MTB was easy and quick. If you do need to make a claim, we'll be here to help.
Kind regards,
Anna
Unfair Refusal of Breakdown Recovery Claim
I was denied/refused reimburse my breakdown recovery costs following an incident on 1 April 2026 in Tongue, Scotland.
At the time of the incident, my vehicle had left the road and was immobilised. I contacted Eversure to arrange assistance and therefore complied with the requirement to initiate a callout. While I was attempting to progress this, a local resident contacted a nearby garage who attended promptly due to the circumstances and location.
Your refusal relies on the assertion that the recovery was not arranged through your callout process. However, this position is not supported by a clear or transparent term in the policy. While the policy refers to recovery being arranged as part of an initial callout, it does not clearly state that reimbursement will be refused in circumstances where:
the policyholder has already contacted Eversure, and
recovery is carried out in an urgent situation before arrangements are finalised.
Furthermore, I understand that Eversure subsequently contacted the same recovery garage. This raises serious questions about the consistency and fairness of your position, as it suggests the recovery provider was acceptable and effectively recognised.
Under the Consumer Rights Act 2015, contractual terms must be fair and transparent. Any ambiguity must be interpreted in favour of the consumer. In this case, the application of your policy appears both unclear and unfair, particularly given that I acted reasonably and in good faith in a potentially unsafe roadside situation.
Requesting others beware of tricky policy wording and not to fall for cheap price like me. I will go for trustwordy breakdown recovery companies who can fulfill the claim though i may need to pay double.
April 1, 2026
Unprompted review
Reply from Eversure
Hi there,
Thank you for bringing this to our attention. We’re sorry to hear about your breakdown experience in Scotland and understand how frustrating this must have been.
We also appreciate your concerns regarding the policy terms and your claim. We’d like to look into this further - a member of our team will be in touch with you shortly to discuss this in more detail.
Thank you again for your feedback.
Kind regards,
Chloe
easy and straightforward!
straightforward to navigate and understand what you're covered for and a reasonable offer for what is included!
April 7, 2026
Reply from Eversure
Hi Daisy,
We're happy to hear that you found our services easy to navigate and understand. We appreciate your feedback on our coverage and reasonable offers. Thanks for your review!
Kind regards,
Anna
Reply from Eversure
Hi Jonathan,
We appreciate your feedback and are glad you found the information on Eversure clear and concise. Thank you for your review!
Kind regards,
Anna
It took nearly 4 hours from the time of…
It took nearly 4 hours from the time of the call for roadside assistance until the recovery arrived. He couldn’t find the problem, which I don’t blame him for so had to tow my car. The waiting time was ridiculous especially since I needed to be at work.
April 7, 2026
Unprompted review
Reply from Eversure
Hi Marie,
Thank you for sharing your experience.
We’re very sorry for the delay with roadside assistance. Sometimes factors like traffic, weather, or road closures can affect response times, which are unfortunately beyond the control of the recovery operator.
If you would like to discuss this further, please get in touch using our contact form: https://www.eversure.com/contact.aspx
Kind regards,
Chloe
Reply from Eversure
Hi Jane,
We're happy that our product was simple for you to use, and we appreciate your feedback regarding our service. Thank you.
Kind regards,
Anna
I asked for my ‘automatic’ renewal to…
I asked for my ‘automatic’ renewal to be cancelled before the renewal data. But you have still deducted the premium from my account. Can you please arrange to refund this payment as soon as possible.
April 3, 2026
Reply from Eversure
Hi John,
Thank you for your feedback.
We’re sorry for any frustration caused. Having reviewed your case, we can see that your cancellation request was received after the policy had already renewed and the payment had been taken, in line with the renewal terms.
We understand this may be disappointing, and we can confirm the policy has now been cancelled and a full refund has been issued.
Kind regards,
Chloe
Effective
I had a thorough discussion with my agent, and it was easy for me to set up my insurance
March 31, 2026
Reply from Eversure
Hi Clive,
Thank you for taking the time to share your feedback. We’re glad to hear that our agent provided a helpful discussion and made setting up your insurance easy.
Kind regards,
Chloe
Would have liked a heads up before renewing policy and taking money
Can't comment on the cover as I've not had to claim, however I didn't appreciate them taking my next year's cover without actually telling me it was due.
They took the money before they sent an email saying thanks for signing up for another year.
I didn't even know it was due and would have preferred them telling me so I could shop around.
I know this avoids forgetting to arrange cover but it's a bit underhanded.
April 3, 2026
Reply from Eversure
Hi there,
Thank you for taking the time to leave a review. We appreciate your feedback.
We send renewal invitations 21–30 days before a policy is due to renew, and I can confirm that one was sent to the email address on file on 12th March 2026.
If you’d like to discuss this further, please don’t hesitate to get in touch via the link below:
https://www.eversure.com/contact.aspx
Kind regards,
Chloe
Reply from Eversure
Hi,
We're happy the setup was easy and the price reasonable. Thank you for your positive feedback!
Kind regards,
Anna
Reply from Eversure
Hi Neil,
Thank you for sharing your positive experience with us; we appreciate it.
Kind regards,
Anna
Reply from Eversure
Hi Cath,
We're happy to hear that our website is easy to use, and we appreciate your feedback about our good value for money. Thank you!
Kind regards,
Anna
Curiously I got a better deal going…
Curiously I got a better deal going back to the web site than the automatic renewal. When oi contacted Eversure they were efficient and confirmed all in order.
April 3, 2026
Reply from Eversure
Hi Julian,
We appreciate you bringing the renewal pricing to our attention. We're happy to hear that our team efficiently addressed your concerns and confirmed everything was in order. Thank you for your feedback!
Kind regards,
Anna
Excellent company to deal with
April 3, 2026
Reply from Eversure
Hi Mike,
We are happy to hear that you had a great experience. Thank you for your positive feedback.
Kind regards,
Anna
I was given clear instructions on how…
I was given clear instructions on how to purchase the insurance. The conditions were also clearly explained. The process was made easy and took little time to complete.
I was a little concerned afterwards having given my card details to another person, but I am sure you vet staff for these positions and only employ those who are trustworthy.
March 31, 2026
Reply from Eversure
Hi Paul,
We're happy to hear that the purchase process was clear and efficient. We appreciate your feedback.
Kind regards,
Anna
Good service and great price
How can you rate insurance until you claim! As far as the price etc very good. Hope I don’t need it.
April 2, 2026
Reply from Eversure
Hi,
We appreciate your feedback and are glad the price meets your expectations. We're here to support you if you do need to make a claim.
Kind regards,
Anna
Good cover at great price
April 2, 2026
Reply from Eversure
Hi Keith,
We're happy you found a good cover at a great price. Thank you for your positive feedback.
Kind regards,
Anna
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