Everything Branded UK Reviews 

Our dealings with Shrina have been absolutely fantastic. Her communication, knowledge and customer support has been brilliant. Highly recommend.

Amazing and super helpful!

Shrina was really helpful with sorting a recent order we needed asap in Europe, I was kept informed the whole time from start to finish and it was the easiest customer journey I've had with a merch company :)

DO NOT USE THIS COMPANY - I placed a large order with Everything Branded back in October for over £500.

After taking my money, I was then told the items were not in stock. Months later, I am still waiting for a refund. Despite repeated chasing, my money is being held with no resolution.

This is completely unacceptable. Holding over £500 of a customer’s money for months with no product and no refund is shocking customer service.

I would strongly advise others to think very carefully before ordering from this company. If something goes wrong, don’t expect it to be dealt with quickly — or at all.

Extremely disappointed and would not use Everything Branded again.

Shrina has always been incredibly helpful whenever I have placed an order with Everything Branded. I highly recommend them as a company!

Isabel was so helpful, and truly exceptional at replying quickly and informative!
Will be using them again without doubt!
Great customer service and super quick delivery.

Very easy to order! Shrina was a great help, making sure I knew all product options before purchasing. Answered all my questions and got back to me quickly. Thanks Shrina!

Shrina was great and very responsive. The order process was smooth and simple and the product was delivered super fast which was amazing.

Good quality services

Excellent service, quick delivery, got branded cotton bags. Shyvie who dealt with us from query to delivery was excellent.

Shyvie Saluper was very easy to deal with.I changed the design 3 or 4 times and she had really good patience with me and was very quick to reply to my emails.very happy with the service

If I could give 0 stars, I absolutely would.

I paid for merchandise, which the company then informed me the next day they could not fulfil. Fair enough, these things happen. But what followed has been one of the worst customer service experiences I’ve encountered.

I requested a refund immediately. It has now been over two months, and despite several chase-up emails to both Customer Care and the original sales representative, I have received no response whatsoever. The silence has been unbelievable.

Attempts to call the company have been just as frustrating. I have been left on hold for 24 minutes at a time, and on more than one occasion where I've had to just hang up, it seems my number is being ignored after asking to be put through. The same representative who was at my disposal during the sales process has completely disappeared when it comes to resolving an issue.

This behaviour is unprofessional, unacceptable, and deeply concerning — especially from a business that handles upfront payments. I strongly urge others to think twice before ordering from this company. Don't do it!

Shrina Patel was amazing her help and advise was superb. The attention to detail was excellent and she helped design a brand new product for our company which delivery was quicker than advised and we are so happy with the finished product.

Received great service from Jenny Garcia. Communication was quick and clear. Delivery was on time and the products looked great!

Quick and efficient customer service. Second time purchasing with Everything Branded they products they provided was just what we needed.

Thank you to Ben Jones who assisted with processing this order.

Paid over £700 for an order that never arrived and the company refuses to take responsibility. They claim it was “delivered” but the proof shows it was signed for by someone unknown and not at our address. Despite repeated follow-ups they haven’t refunded us, opened a proper investigation, or provided any meaningful update.

Customer service is defensive and unhelpful, endless delays, excuses, and zero accountability. This has been an expensive and time-consuming mess. Do not trust them with time-sensitive or high-value orders.

UPDATE:
The case was already sent to customer care, search my name.

Emailed several times for a quote, never received a response. Including having called.

Thank you so much to Jane for helping out! The design was brilliant and came super quickly. The team were great via phone and email, super quick responses. Highly reccommend.