Evheroes Reviews 

532
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company, noting that dealing with the team is exceptionally pleasant and straightforward. Customers frequently praise the staff for their professional approach, helpful guidance, and efficient communication throughout the entire booking and planning process. Consumers also note that the installation engineers are extremely courteous, always tidy up properly, and complete the physical setup work quickly. Some reviewers were not happy with equipment reliability, reporting unexpected technical issues with faulty charging units or frustrating software glitches. A few other people also mentioned experiencing installation delays, scheduling frustrations, and difficulties when trying to get timely support for post-installation problems.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the fast, professional, and efficient... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the installation engineers and customer... See more

Product

Customers consistently note ambiguous experiences with product. While many reviewers are happy with the sales... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional support from the initial... See more

User experience

People report mixed feelings regarding user experience. While some reviewers describe a quick, easy process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

EV Heroes and especially Conor that came to our house today was a true professional. He took great care in ensuring the charger was installed with the least amount of internal cable on show as possibl... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing to deal with. Nothing was to much trouble. No pushing to commit to install a charger, quick responses on questions, quick installation when I decided. just a friendly experience fr... See more

Rated 5 out of 5 stars

Can not recommend this company highly enough, I never normally write reviews however had to as the customer service was arguably the best I’ve ever received. Call centre , knew there stuff tech... See more

Company replied

Rated 5 out of 5 stars

Very easy to arrange with good comms and a simple, friendly install within a week of enquiry. Not the cheapest but provided what I wanted - decent model of charger with a 10m tethered cable. Only "d... See more


Company details

  1. Electric Vehicle Charging Station

Written by the company

EV Charge Point Installations - We install all leading charge point manufacturers at both residential and commercial Installations.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

532 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(532)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Ev charger installation

Just had my installation done today, the company was good to deal with from the beginning and answered knowledgeably a lot of questions (thanks Rebecca) with some actual unbiased advice. Kyle was the lad they sent to do the actual installation which was far from the ordinary in terms of routing,and other companies had actually point blank refused to want to do it,because of the extra time and hassle required. He did a neat job and left everything clean and tidy. A credit to himself. He even showed me how to set up and use the app for the charger at the end! I'd have no issues and be comfortable recommending this company for an EV charger. 10/10.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. Highly recommend. So professional from the moment I contacted them to the moment they left having installed my EV Charger. Rebecca in the office was the person who assisted me in the different EV chargers, explained the whole process step by step no sales tactics or pressure to purchase.
She knew what she was talking about, spoke confidently and saw me through the whole purchase process.
Then there was installation … Kyle was installer and wow what a great job he did. Very neat & tidy and throughout explained everything properly about what he was going to do, how long he’ll be … Oh and I must mention my appt was 8am and this guy was already at my door at 8am :)
His workmanship & customer service can’t be faulted. I would not hesitate to use this company again due to their amazing staff and I would certainly recommend them to friends, family, colleagues. The fact they are local to me was an added bonus. EV Heroes .. hope you maintain that excellent service 👌🏽
A big thank you to Rebecca for helping me with my purchase & install arrangement and a big thank you to Kyle for his great work. You guys are a credit to this company. Thanks for making my purchase & installation go smoothly.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Totally professional and reliable

Thank you especially to Matt who did a great job. Super helpful and professional. Left everything tidy and explained thoroughly. Our previous experience of having an EV fitted by Octopus sub contractor was dreadful. I would recommend going to EV heroes every time.

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Matt did a great job

Matt did a great job. He managed to conceal the cable in the cavity so nothing on show other than the box itself which is a very smart looking charger as they go.
Two hours start to finish but a fare amount of the time was drilling and trying to fish the cable through to the meter box. Top job.

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Kyle

Kyle, who came to install the EV charger was exceptional. Very efficient and helped us set the app etc up.
Thank you evheroes

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience great work

Great experience. Customer service was good. Maddison in the office made all the arrangements and sorted a quick install. Kyle turned up as arranged and took his time to work out the best route for the cable and charger. Excellent service all round.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, start to finish, from Rebecca and Rachel on the phone, really helpful and professional, guided me to the best charger for me, answered all my questions very patiently, to Connor the fitter, great, neat, clean job, explained everything to me including the App, very polite and respectful of my property, would definitely recommend.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

EV charger install

Great work from Kyle on the install. Very neat and left me clearly understanding how to use the charger. Completed with minimum input from me and very neat job.

Great experience from sales perspective with Matt too installation was done within 6 working days of order which is good going.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Very good communication

Very good communication, showed up when they said they would, installed the charger in my preferred location. I wasn’t home when the installer fitted the unit - my wife was but he left his number for me in case I had any questions. Nice and tidy install with no issues. A credit to the company. If I move house or want one fitted at work, I know who to call. Spot on thanks

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Kyle came today to fit the new charger

Kyle came today to fit the new charger, well where do I start!! He couldn’t do enough for us, he is polite and courteous and went through the loft for a much neater finish even though we’re not boarded up there! I can’t thank Kyle enough, fabulous clean job and a very happy customer! Thanks Kyle ☺️☺️

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Kyle

Kyle, the electrician turned up on time went through the best position of the charger very informative and helpful.
Finished the job extremely professionaly
Went through the app on completion with me.
Left the job as though he hadn't been there very clean and tidy,
He's a credit to the company.
Highly recommended.
Very happy customer
Mr Harper ( tarleton west lancashire)

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Kyle was Quick

Kyle was Quick, efficient and considered carefully about the position of the charge point

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

New charger

I would like to thank EV Heroes for a great service from beginning to end. The service was quick and easy with an install date only a few days after receiving the quote. Kyle was very pleasant installing the charger and an asset to the business, A stress free installation. Thank to everyone involved and will recommend them in the future

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

EV Heroes were very informative about what type of home charger would suit my needs, reasonable price, previously let down by another person who was supposed to fit product, so EV Heroes pulled out all the stops to get it fitted in quick time. Engineer Matt arrived on time, work undertaken efficiently, went through instructions, very polite and professional.
Had to contact him later with a query and he answered the call even if it may have been outside of his hours and called back later to ensure we were sorted, excellent. Would highly recommend

February 3, 2025
Unprompted review

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