Evheroes Reviews 

532
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the helpful staff for providing efficient, friendly, and professional installation services that make the entire process remarkably smooth. Consumers also deeply appreciate the prompt communication, detailed technical guidance, and consistently supportive customer service from the initial inquiry all the way to completion. However, some people mentioned experiencing unexpected technical issues with their charging units or encountering frustrating scheduling delays during the installation process. A few reviewers also noted difficulties reaching support teams and getting timely help when attempting to resolve various equipment problems.

What people talk about most

Service

People report positive experiences with service, highlighting fast and professional installations. Reviewers... See more

Staff

Consumers find staff to be positive, professional, and helpful throughout the entire process. Reviewers... See more

Customer service

Customers consistently note positive experiences with customer service, praising exceptional support from... See more

Product

Clients share ambiguous opinions on product experiences, highlighting mixed hardware reliability. While some... See more

User experience

Reviewers highlight ambiguous aspects of user experience with mixed feedback. Some consumers report a quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

EV Heroes and especially Conor that came to our house today was a true professional. He took great care in ensuring the charger was installed with the least amount of internal cable on show as possibl... See more

Company replied

Rated 5 out of 5 stars

Had our EV charger installed today by electrician Lewis. Was great from start to finish. Did a great installation. Thanks pal. EV Heros have been great with communication from start to finish thanks... See more

Rated 5 out of 5 stars

Can not recommend this company highly enough, I never normally write reviews however had to as the customer service was arguably the best I’ve ever received. Call centre , knew there stuff tech... See more

Company replied

Rated 5 out of 5 stars

Very easy to arrange with good comms and a simple, friendly install within a week of enquiry. Not the cheapest but provided what I wanted - decent model of charger with a 10m tethered cable. Only "d... See more


Company details

  1. Electric Vehicle Charging Station

Written by the company

EV Charge Point Installations - We install all leading charge point manufacturers at both residential and commercial Installations.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

532 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.6

All reviews

(532)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A***** service EV HERO,S

Omg what an amazing service from EV hero,s. Both young men were extremely helpful polite & friendly. Arrived early than expected, was installed in half the time expected . Talked me through everything , left no mess at all . Really efficient at their job . A***** service from Luke jones and other installer (who didn't catch his name sorry ). Can not praise this company enough . Outstanding and highly recommended .

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

EV Heroes, true heroes to the last...

Sometimes it's what you do when things don't go as anticipated that matters more than than when they do. I contacted EV Heroes in the hope of getting a car charger for my first EV car. The sales person Rachel was superb, friendly, knowledgeable and responsive. Unfortunately, we couldn't go ahead with the the install. But to their credit one of the Directors (Suzanne) reached out to me and very generously refunded the whole of my deposit. You can't fault a company that has good customer service ethics at it's heart. Thank you EV Heroes.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional installation! ( By Johnny )

Installation engineer arrived right on time, checked a couple of things firstly, talked me through the procedure politely.
Started the fitting of my charger, continued working on the installation untill he had finished.
The finished job was excellent, so neat & tidy both inside my property & the wall box outside ( no wires visible). He then went through the workings of the box, connected my WiFi, set up my App. A very rare occasion when a tradesman/installation engineer carries out his job & surpasses your hopes, A credit to his employers. So thank you Johnny for helping this novice to happy motoring.

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn't of asked for better service

Couldn't of asked for better service. Maddison from the sale team was great very informative and helped me choose the best charger for my needs. Johnny who installed for me again was great. Very professional, and went above and beyond to help me out. Thanks guys.

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. It was really good to chat through options and the sales person was very patient and answered all my questions. Arranging the installation went smoothly and again the company was helpful. Woody, the electrician who installed our charger, was very polite, clean and professional. He went through everything with me. Overall, I was very happy with the service.

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic communication and service

Got a charger installed by EV Heroes, all went smoothly. The electrician/installer was a really nice and polite guy. Had a slight issue with a buzzing coming from my consumer unit a few days later and EV Heroes came out to fix it straight away no questions/quibble.

October 1, 2023
Unprompted review
Rated 5 out of 5 stars

Woody was very polite clean and…

Woody was very polite clean and presentable his work was meticulous and he tidied up when he had finished the install he then explained everything I need to know clearly perfect result thank you

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Having a selection of chargers to choose from is a godsend as it really allows you to pick one that suits you best. Very knowledgeable and happy to discuss and meet your personal requirements. Would highly recommend especially if you need anything non-standard when it comes to an installation.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

EV Heroes review…

Excellent service provided by engineer Jonny.
Great friendly disposition, knowledgeable, professional, polite and tidy. Also patient to a complete novice .🙈
Made transition to electric so more less daunting because of his knowledge.
Also great support from Rachel back in the office from initial enquiry, arranging prompt survey and installation appointments to providing many answers to many questions. 2 great assets to EV Heroes team.
Would not hesitate to recommend.
THANK YOU 🙏

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service…

Had a home charger fitted today by Jonny.
The guy was absolutely amazing, professional,courteous,polite clean and tidy work. Everything was explained very thoroughly could not have been better this guy is highly recommended, if everybody at the company is this good they are going to fly high in the charger market.

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

Really pleased.

The installers arrived promptly and quickly set about the necessary checks. I was kept informed and asked specifically where I would like the EV charger box fixing and the cable stored. We were given plenty of notice before the power was switched off to make connections. The work site was left clean and tidy. Very happy with Sarawut (Woody) the installer and the briefing on the Ohme App, security of the installation and isolation process. Excellent work. Thank you.

May 25, 2024
Unprompted review

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