Evolution Bikes by Giannini Reviews 2,660

TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

I bought Stromer ST1 e-bike a month ago (3300+ euros), with 814 WH battery. From the day 1 battery was defective, could not charge the bike, there is error code for the battery. I have contacted t... See more

Rated 2 out of 5 stars

The product photos clearly show a front mudgard, but it was not included in the delivery. When I contacted the store, they said the images are only “illustrative” and refused to send the missing par... See more

Rated 5 out of 5 stars

The delivery was super fast to Greece and was almost before Easter week! Super price on Scott spark Rc. Packaging was perfect and secure. They are professionals and I will buy again from Evolution bik... See more

Rated 5 out of 5 stars

Ordered a Scott bike from them. The experience was flawless. Beautiful customer service. Received the bike 7 days earlier without any issues in perfect condition! They even included free pedals and a... See more

Company details

  1. Bicycle Store
  2. Bike Accessories Store

Information provided by various external sources

Evolution Bikes nasce come negozio fisico a Casapulla, in provincia di Caserta. Da circa 6 anni siamo attivi sul web vendendo biciclette e tutti i generi di prodotti riguardanti il mondo del ciclismo con la professionalità e la grande qualità del servizio che da più 40 di anni ci contraddistinguono.


Contact info

3.5

Average

TrustScore 3.5 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent

The goods were well packaged and handed over to the shipping company fast. Very impressed!

May 12, 2022
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Rated 5 out of 5 stars

Fast and flawless delivery

Bike was delivered by DHL express from Italy to Germany within 3 days. Bicycle was very well packed, with for example the Ahead stem was lowered for the handlebar to lock well with frame. What remained to be done before the first ride was mounting the pedals (basic pedals wre included for free as was a drinking bottle), correcting the Ahead stem and adjusting the seat position. Also all screws including thru axles needed to be tightened with a torque wrench. I really have to search forthings that could be improved - possibly adding a hint that someone with a torque wrench need to go over the bike before riding would be appropriate.

March 14, 2022
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Rated 4 out of 5 stars

Easy to purchase

Nice and quick support by email when needed.
Fast delivery despite 25 € for so. It might be free for expensive items like the smart roller. I know heavy weight items pay an extra cost in freighters but that would be the additional 5 stars point.

March 9, 2022
Rated 5 out of 5 stars

Great customer service after initial hiccups

Bought a bike from Evolutionbikes five months ago. When it arrived, some components were not as described and some were missing.

Update:
After a lot of email and Whatsapp correspondence, I have now gotten great help from Evolutionbikes and I am satisfied with my purchase and can happily recommend the seller.

February 19, 2022
Unprompted review
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Rated 5 out of 5 stars

SUPER FAST

The whole description of the purchased products on the site was accurate, I received what I was looking for and wanted, I am very satisfied with how the whole purchase procedure went.

January 12, 2022
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Rated 1 out of 5 stars

Evolution Bikes we’re unable to provide…

Evolution Bikes we’re unable to provide a full refund on my item despite this being clearly defined in their return terms and conditions.
UK buyers beware of hidden costs and import duties when buying from this site!
You have been warned

November 26, 2021
Evolution Bikes by Giannini logo

Reply from Evolution Bikes by Giannini

Hello, I want to remind you that the full refund has not been issued for a more than legitimate reason. We have shipped her helmet and have fulfilled all our duties as a company. you live in the united kingdom you know that you have to pay customs at the entrance of the property. You have refused the item and our company has been charged for customs duties, an expense that is not our responsibility. If you had any doubts before purchasing, you could have requested confirmation, everyone knows that these taxes are your responsibility since unfortunately there is no precise amount but will be calculated only once you arrive in the country of arrival.

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