Good service had a couple issues with location as my house is hard to find and despite instructions and whereabouts, have posted to wrong address or randomly canceled last minute. Other than that with... See more
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Handing parcels at the doorstep and not just knocking and leaving the parcels. Drivers always polite and friendly.
LEFT IN TO OBVIOUS POSITION FLOOR OUTSIDE FRONT DOOR - COULD HAVE BEEN BEHIND PLANT POT
The delivery drive for our area is fantastic, always delivered to us within the time frame advised with a smile. Always so helpful too, had bad experiences in the past but our driver treida is th best... See more
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Company details
About Evri
Written by the company
Evri is the UK’s biggest dedicated parcel delivery company, leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
From our roots as a mail order company 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 20,000+ couriers, 15,000+ ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.
Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 700 of the UK’s top retailers to safely get parcels from A to everywhere.
A lot of parcels, in fact. More than 730million a year.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our environmentally friendly green fleet.
Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.
Every parcel, every person, every place – every delivery made for you.
From our roots as a mail order company 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 20,000+ couriers, 15,000+ ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.
Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 700 of the UK’s top retailers to safely get parcels from A to everywhere.
A lot of parcels, in fact. More than 730million a year.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our environmentally friendly green fleet.
Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.
Every parcel, every person, every place – every delivery made for you.
Contact info
Download the Evri app
4.1
Great
5M reviews
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Tried to complain about a delivery…
Tried to complain about a delivery driver was replied to buy saying phone this number which I did and there were no options to leave any reviews or speak to anyone that kept asking for my parcel number in which I have seven different deliveries that have had issues and then proceeded to hang up on me. I’ve tried numerous times. It is an automated service I seem to not be able to get through to anyone this is ridiculous.
May 5, 2026
Unprompted review
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Poor performance
My parcel was delivered to the wrong address. When I contacted Evri about this they weren't helpful. I contacted the supplier who provided me with a snapshot of the house that my parcel was sent to. I managed to work out where that was and retrieve the parcel. It wasn't my responsibility to do this. Evri should have contacted the individual courier who should have retrieved the parcel and delivered it to me.
April 29, 2026
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Very inconsistent service
Evri have normally been ok in my experience. Often they get the wrong house, but sometimes they do it with no faults. Overall they are far from being a company I enjoy using, but, when you have to. My recent experience was shocking. I had ordered a package that was posted 2 days after ordering by the seller (the seller was great throughout this experience), and my order was left to sit where it was handed in for 5 days. My tracking was not updated for 5 days, and according to Evri my package was still with the sender (which it wasn't). I was beginning to worry that my package would never arrive, as this has happened in the past with Evri. The package was both collected and delivered to me close to the final delivery date, and I never got to wear my order for what I wanted as the day had passed.
May 5, 2026
Unprompted review
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky
Customer services are as useless as…
Customer services are as useless as there delivery driver who pleases himself whee my parcels end up
April 23, 2026
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky
Excellent service
May 2, 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Delays and Misplaced packages
I sent a parcel H00MTA0096694871 via Parcel2Go to them. It arrived at their depot and never arrived to the recipient. They refused to give compensation even though it was confirmed that THEY were the ones that lost it. They are refusing till now and I will escalate.
I sent another parcel directly with them, C00HHA0626264215, paid for next day delivery. It has been 5 DAYS and my package has NOT ARRIVED. They claim its being delayed but it will be delivered in the next 48HRS. IMAGINE! I paid NEXT DAY. I explained its needed urgently for my passport application and they should expedite it, they said they can't.
HORRIBLE SERVICE.
DO NOT USE
To Becky and other Evri agent.. my email is ganixsho at gmail dot com.
I sent a compensation claim form which has not been addressed.
I also spoke to your colleague today-05/05/2026, and he kept arguing with me and saying I am not entitled to a compensation.
I will take it up if you don't issue my compensation
May 5, 2026
Unprompted review
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
I am still awaiting my delivery from…
I am still awaiting my delivery from Marks & Spencer which was despatched to you on 23rd April. Where is my parcel?
Hence a bad review!
Christine, Poynton
May 1, 2026
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
I can’t seems to find my items that I…
I can’t seems to find my items that I bought on SHEIN and it’s showing delivered with a proof that the delivery guy just uploaded out of no where… I’m done with you guys
April 11, 2026
GREAT DELIVERY BY EVRI
GREAT DELIVERY. A FAST DELIVERY, PARCEL IN EXCELLENT CONDITION AND THE DRIVER WAITED UNTIL THE RECIPIENT ANSWERED THE DOOR. THE DRIVER WAS POLITE AND SMILEY. ALL PERFECT!
May 1, 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Fantastic service from ordering to delivery
The messages sent to inform me of the pending arrival of my parcel to the holding bay and further messages regarding where my parcel was and when it was on route to me were great.
The only thing the last ‘message’ was ‘it’s on its way’ not that it was ‘out for delivery’ or would arrive in a certain time frame.
But regardless the message received were factual informative and very quick in delivery from ordering to delivery
Hence the 5 star approval
Thank you
May 3, 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Second time I ask them to put my…
Second time I ask them to put my package inside the shed because of the rain, and it is left outside and soaked.
Im not impressed!
May 3, 2026
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
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