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excess-baggage.com Reviews 

389
•
TrustScore 4.5 out of 5

4.7

Money & Insurance
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Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional attitude, making interactions pleasant and productive. Many people highlight the excellent service and customer support received, often noting efficiency, kindness, and clear communication. Reviewers are particularly impressed with the prompt assistance and the personalized approach taken by team members to resolve issues. The overall sentiment indicates a high level of satisfaction with the service provided, especially regarding the recovery of misplaced items and general assistance.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Reviewers mention positive feedback about service, often highlighting the helpfulness and kindness of the... See more

Customer service

People report positive experiences with customer service, highlighting helpful and communicative staff who... See more

Location

Reviewers highlight ambiguous aspects of location, often mentioning specific places like London, Glasgow, and... See more

Product

Customers consistently note ambiguous experiences with products, with some expressing satisfaction with quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I lost my wallet on my flight home and reported it Glasgow Airport's Lost Property team. Danielle recovered it very quickly and her communication throughout the process was excellent. Iain from Excess... See more

Rated 5 out of 5 stars

Left my luggage on the floor outside jet park .They were excellent in communication between our driver with office. They picked our bag and left it with excess baggage. Lady at desk was amazing... See more

Rated 5 out of 5 stars

Forgot my carry-on bag at the bag collection belts and only realised what happened after I had left the airport. When I got to the lost luggage booth, Rovilena could tell I was stressed about my missi... See more

Rated 5 out of 5 stars

She found our cream a deodorant even though we didint remember the brand and we didn’t even had the ticket. She really did her best to help us and we appreciate it. She was really nice and she was cal... See more

Company details

  1. Money & Insurance

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

389 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(389)

167 reviews in the last 12 months

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Rated 1 out of 5 stars

What an absolutely racket

What an absolutely racket! £15 to pick up a lost wallet! Never in my life have I thought that I would have to pay to retrieve a lost item. Avoid this rip off firm at all costs!!!!!

April 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Rovilena was amazing!

Rovilena was amazing!! I had an inquiry about a missing item and she was super nice and helped me find it right away

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent help and professionalism from everyone at the Excess Baggage Co

Gabriel was fantastic, after emailing my Dad to let him know his bag had been found and hearing no response, he phoned to check that we were aware and helped me with some useful information to ensure I could pick it up easily. He also reassured me that the money inside was safe and all contents intact. When I got to the counter I was greeted by Rovi, who was friendly and professional, going through all the necessary checks when collecting an item of high value and refunding the cash they had banked for safety. She even got me a glass of water as I was a bit flustered. Another staff member checked through the contents with me at the counter so I was reassured further. I was pleased to meet Gabriel at the counter too so I could thank him for his help, and he was helpful and understanding again. Thank you so much, it was quite a stressful situation but everyone was friendly, courteous and professional, which I'm very grateful for.

March 26, 2026
Unprompted review
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