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excess-baggage.com Reviews 

389
•
TrustScore 4.5 out of 5

4.7

Money & Insurance
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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and kindness, often going above and beyond to assist with various needs like locating lost items or providing valuable advice. Many consumers expressed satisfaction with the overall positive interactions, highlighting the efficiency and promptness of the reliable support received. However, some customers also noted issues with service policies or staff knowledge, leading to dissatisfaction or the need to seek alternative solutions. A few other people also felt that there were occasional delays, indifferent staff experiences, or concerns regarding lost items not being returned.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Users describe positive interactions with service, highlighting excellent and fast service from helpful and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Location

Clients share ambiguous opinions on location, with many reviewers using services to store luggage at various... See more

Product

Customers consistently note ambiguous experiences with products, with some expressing satisfaction with quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I lost my wallet on my flight home and reported it Glasgow Airport's Lost Property team. Danielle recovered it very quickly and her communication throughout the process was excellent. Iain from Excess... See more

Rated 5 out of 5 stars

Left my luggage on the floor outside jet park .They were excellent in communication between our driver with office. They picked our bag and left it with excess baggage. Lady at desk was amazing... See more

Rated 5 out of 5 stars

Forgot my carry-on bag at the bag collection belts and only realised what happened after I had left the airport. When I got to the lost luggage booth, Rovilena could tell I was stressed about my missi... See more

Rated 5 out of 5 stars

She found our cream a deodorant even though we didint remember the brand and we didn’t even had the ticket. She really did her best to help us and we appreciate it. She was really nice and she was cal... See more

Company details

  1. Money & Insurance

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

389 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(389)

167 reviews in the last 12 months

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Rated 5 out of 5 stars

Mr gabriel and arjun were very helpful

Mr gabriel and tje whole team excess baggage stansted helped me a lot 13/05/26 they showed me the way to get the luggage and assisted me to the security and did the helpful things thank you so much... i appritiate the help from arjun on the desk..

May 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Safe reliable and efficient

I never realised this service existed. So efficient, clean and handy. If you travel connecting in London, it is the only way to not have to lug your heavy luggage all over the world. Really excellent service.

May 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Saya was amazing and helpful

Saya was amazing and helpful
Thank you
She help me so much to create an account and recharge and thank you so so much
I'm very happy after one hour struggling with all
Thank you darling Saya have a wonderful day

April 22, 2026
Unprompted review

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