Purchased phone and was told about offer, after clicking link it states to apply after certain date. Set reminder on phone, followed all instructions and put in all relevant information. Had communica... See more
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Avoid the scam people!!!! To claim your free gift with your mobile phone contract you after go frew these guys and on there claim website you after put when you purchased and your emi number and off c... See more
Company replied
Claimed free gift package when buying a phone. After almost 1 month had not received. Emailed them and got a prompt reply saying stock was due in the next day. Katazyna could not have been more helpf... See more
I purchased an Xbox package which included Game Pass and some other bits and pieces. I encountered difficulties in the set-up process including access to Game Pass. The assistance I received from Jami... See more
Company details
Written by the company
Exertis is one of the UK&I's largest and fastest growing technology distribution -and specialist service providers. We partner with 700+ global technology brands and over 13,000 resellers, e-commerce operators and retailers. Our opening hours are Monday to Friday, 9am to 5:30pm.
Contact info
United Kingdom
- www.exertis.co.uk
3.7
Average
284 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Exertis
Hello Matt, thank you for your review - Great to hear that you are happy with the service provided
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Great fast service
March 4, 2022
Reply from Exertis
Hello Chris, thank so much for your review. We are thrilled when we receive comments like this as we do take pride in our service - thank you again
Genuine
I will admit, I had to do a fair bit of research as never heard of Exertis prior to my purchase of the Xbox series X... No one at the time had them in stock either... But, I was more than pleasantly surprised.
Ordered on Thursday and it arrived Friday.
March 4, 2022
Reply from Exertis
Hello Michael, thank you for your informative comments. We are a distribution company that partner with many of the well known blue chip retailers. We are pleased that you are happy with our service
Never received Xbox that I purchased 3…
Never received Xbox that I purchased 3 weeks before Xmas
Disappointed Child on Xmas day !!!!
Customer Service no reply’s
March 4, 2022
Reply from Exertis
Hello Woodie, Thank you for taking the time to leave your review. We are truly sorry that we let you down on this order. We do pride ourselves on our high standards of service, but on this occasion we have fallen short on our and your expectations. Your feedback is invaluable to us so we will thoroughly investigate to ensure we identify exactly what went wrong in this instant.
Excellent deal
Excellent deal. I have had to dock a point however for the lack of clear communication regarding shipping/delivery - there were no updates sent to me re: the steps in the process (e.g. no actual dispatch notification) and the courier choice was suboptimal - they did not stick to their delivery window and did not keep me posted. Start using DPD and you would get 5 stars.
March 4, 2022
Reply from Exertis
Hello John, Thank you very much for taking the time to leave your review. We are delighted that you are happy with the deal and thank you for your informative comments. All feedback is greatly received so we can move forward and continue to improve our service offerings
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Absolutely fantastic service
Absolutely fantastic service.
Had an issue with delivery (couriers fault not yours) replacement sent out next day ready for Christmas.
I really do recommend using these guys!
Thankyou again
March 4, 2022
Reply from Exertis
Hello Tyler, thank you for taking the time to leave your review - we really do appreciate this. Things do go wrong on occasions but we do pride ourselves on the service given to rectify such situations. We are delighted that you would recommend us to other customers - this means a great deal to us
Reply from Exertis
Hello Dave, thank you for taking the time to leave your review - we do appreciate this. It is fantastic to hear that you are happy with the whole experience.
Does what it says on the tin
Does what it says on the tin, pay monthly and quick delivery.
March 4, 2022
Reply from Exertis
Hello Mr Reynolds - thank you so much for your review. We are really pleased you are happy with your purchase. Hope you are enjoying your Xbox!
The service was easy to use but …
The service was easy to use but there’s no option to track your delivery. So when I ordered my Xbox I was a bit worried that it wouldn’t arrive, there was no option to see where it was or when it would be delivered. So my advice would be to have delivery updates, so customers know when there item has been dispatched and to provide tracking information when you have done so.
March 4, 2022
Reply from Exertis
Hello Amy, thank you so much for taking the time to leave your review - we really do appreciate this. Great informative feedback, we will look at this in detail - many thanks for raising
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Exertis was fantastic
Exertis was fantastic! Easy to get the order sorted and very informative after all access was set up. I got my Xbox Series X the next day. I would highly recommend them to anyone. Great Job.
March 4, 2022
Reply from Exertis
Hello Mikhaila, Thank you so much for taking the time to leave your review. It always gives us such a boost when we receive feedback like this. We are delighted that you are happy with the whole experience, pleasure to do business with you
Reply from Exertis
Hello Marcin, thank you so much for taking the time to leave your review. We are really pleased that you are happy with your purchase and payment terms - happy gaming!
The xbox was swiftly delivered
The xbox was swiftly delivered, packaging was complete and in good order and signing up was easy. I think it couldn't have been better.
March 4, 2022
Reply from Exertis
Hello Paulo - thank you for your informative review. We do pride ourselves on the service we provide so it is always great to hear from our happy customers
Really easy to do and straight forward…
Really easy to do and straight forward process. Xbox One arrived as planned.
March 4, 2022
Reply from Exertis
Hello Elizabeth, thank you for taking the time to leave your review, we really do appreciate this. We are so pleased that you are happy with your purchase and that you found the whole process was easy and straight forward for you
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Delivery driver ruined it
Service was good, would have given 5 stars but delivery driver left expensive package outside in clear view of public and faked a signature. Not exertis fault but might be worth looking for another delivery company
March 4, 2022
Reply from Exertis
Hello Jack, thank you very much for your review. This is not the usual very high standard we receive from our chosen delivery company but thank you for flagging, this feedback is invaluable. We do hope however that you are enjoying your Xbox
Reply from Exertis
Hello Donna, thank you very much for taking the time to leave your review, we really do appreciate this. We do pride ourselves on the service we provide so it is always great to hear from our happy customers.
Reply from Exertis
Hello Will, thank you very much for your review. It always gives the support team a great boost to hear that they are doing a great job
Xbox all access
The only way I was able to get an Xbox series x was through all access. Very fast delivery
March 3, 2022
Reply from Exertis
Hello Joel, thank you very much for taking the time to review, we are delighted that you are happy with the service we have provided.
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Looked after by Marlon 5 stars
Was looked after by Marlon.
Quick communication and was very helpful and also clear and concise.
Has sorted my Xbox controller that was faulty with ease.
A good asset to your company.
Well done 5 stars
March 3, 2022
Unprompted review
Reply from Exertis
Hello PJ, Thank you so much for taking the time to leave your review and thank you so much for the shout out for Marlon. We will ensure he receives this feedback.
Reply from Exertis
Hello, thank you so much for leaving your informative review. We are really pleased that you found the whole process easy from start to finish and hope you are enjoying your Xbox
Very good service
March 3, 2022
Reply from Exertis
Hello Daniel, thank you for taking the time to leave your review - we really do appreciate this and we are delighted that you are happy with our service
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