Purchased phone and was told about offer, after clicking link it states to apply after certain date. Set reminder on phone, followed all instructions and put in all relevant information. Had communica... See more
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Avoid the scam people!!!! To claim your free gift with your mobile phone contract you after go frew these guys and on there claim website you after put when you purchased and your emi number and off c... See more
Company replied
Claimed free gift package when buying a phone. After almost 1 month had not received. Emailed them and got a prompt reply saying stock was due in the next day. Katazyna could not have been more helpf... See more
I purchased an Xbox package which included Game Pass and some other bits and pieces. I encountered difficulties in the set-up process including access to Game Pass. The assistance I received from Jami... See more
Company details
Written by the company
Exertis is one of the UK&I's largest and fastest growing technology distribution -and specialist service providers. We partner with 700+ global technology brands and over 13,000 resellers, e-commerce operators and retailers. Our opening hours are Monday to Friday, 9am to 5:30pm.
Contact info
United Kingdom
- www.exertis.co.uk
3.7
Average
284 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Option
Very pleased with the whole experience, and like many people I was struggling to purchase an Xbox X due to demand. Then I stumbled on this website and after carefully reading everything the deal was very good especially considering the inflated prices of some private sellers. I considered myself so lucky to have found a genuine link, so with the cost of the console and ultimate package was very reasonable. The cost was spread over 2 years which made the deal very affordable. The items was delivered after about 3 days with no issues. Setting up the device was challenging but this is Microsoft to be honest. The ultimate package that my Xbox came with was superb and excellent value for money. Overall very pleased with the whole experience and would recommend to other customer's.
March 2, 2022
Reply from Exertis
Hello, thank you so much for leaving such an informative review. We are delighted that you are happy with your purchase and great thank you for the recommendation
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Only place where they had stock
Only place where they had stock. Easy to order and delivery was excellent arrived in a few days. Overall very happy 😊 👍👍
March 2, 2022
Reply from Exertis
Hello, thank you for taking the time to leave your review. We are always pleased to hear from our happy customers - enjoy the Xbox
Reply from Exertis
Hello Matthew, thank you for leaving your review - we really appreciate this.
Really excellent service from this…
Really excellent service from this company, ordered late in the evening less than a week before Christmas, the item arrived within 2 days. Would highly recommend.
March 2, 2022
Reply from Exertis
Hello Tommy, thank you for taking the time to place your review - we do really appreciate this. Also - thank you so much for the recommendation, this means a great deal to us!
Bought from asda
At first I was a bit worried because I bought it from asda and there was not mention of asda on my order but it came within a few days. absolutely delighted with the service, speed of delivery and of course my xbox
March 2, 2022
Reply from Exertis
Hello John, Thank you so much for your taking the time to leave your positive review. We are delighted that you are happy with your order experience and your Xbox too... Enjoy!
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It’s fantastic service I love my Xbox…
It’s fantastic service I love my Xbox series x it’s a brilliant console and it’s a great system of payment I don’t feel under pressure with the payments that are being requested
March 2, 2022
Reply from Exertis
Hello Mark - thank you so much for your informative review. We do pride ourselves on our service so is always great to hear from our happy customers
Amazing service and delivery !!!!
March 2, 2022
Reply from Exertis
Hello Ben, Thank you for taking the time to leave your positive review. It always gives the support team a great boost to hear that we are delivering great service
had a problem with xbox series x but…
had a problem with xbox series x but after one phone call and one email all sorted out
March 2, 2022
Reply from Exertis
Hello George, thank you very much for taking the time to leave your review -we really do appreciate this. Issues do happen occasionally but we are delighted that we resolved your issue and thank you for your understanding.
Arrived right on time for Christmas
March 2, 2022
Reply from Exertis
Hello Neil - Thank you very much for your positive review. It is always great to hear that our ordering process, customer service and our delivery partners all come together to give you such a positive experience.
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Parcel was lost in the post, dismissed by customer service
Parcel was lost in the post, DHL claimed it was delivered but their evidence was a picture of a parcel outside my front door - in plain view from the road. Exertis sided with DHL and claimed that this was proof of delivery - without signature. Since then, they have ignored my communications with them and decided the case is closed. I’m out close to £700. Disgusting. I’ve spoken to a customer service team leader (who will remain nameless but I’m sure anyone who has a dealing with them will understand the issues I’ve faced) who has completely dismissed it. It’s outrageous.
In response to the reply - the ‘solution’ offered was to go to the payment provider and raise a dispute, which I had already done before that was then dismissed by Exertis - NOT a solution just shifting the blame and sending me on a wild goose chase. Do not trust this company.
March 2, 2022
Reply from Exertis
Hello Callum, thank you for leaving your review. Having looked into your comments in detail we believe we have offered you a solution to enable you to potentially resolve your issue. Should you need any further support or information to proceed with this please reach out to our support team for guidance.
Swift delivery
Was dubious as I hadn't heard of Exertis before but order was fulfilled without any issues and the unit arrived only a couple days after the order was placed.
March 2, 2022
Reply from Exertis
Hello Matthew, thank you so much for taking the time to leave your review. Great that you are happy with the service we have provided
Failed on every bit of customer care
I placed my order on new years eve 2021. I received an email confirming my order. It stated that I would receive further information regarding my delivery date and I would get text message from the courier on the day with a time slot. Pretty standard stuff. I heard nothing so I emailed their customer care,automated reply,I would hear from them within 48 hours.48 hours came and went, nothing,so I emailed again,48 hours,nothing, emailed a third time......same damn response. I was leaving for work a week later when a white van pulled up with a box......guess what? My xbox. So no delivery date given and no text message giving me a time slot. I wrote this off as a bad experience. Then about a week later I received 3 emails from customer care saying sorry for the delay but we have looked into your query and your delivery has been made....no sh!t sherlock. If I hadn't have been in that day would a card have been left? If it had gone to the wrong address I wouldn't have known.every thing they said they would do,they failed on.pretty p!$$ POOR imo.
March 2, 2022
Reply from Exertis
Hello Shaun, thank you for sharing this feedback and we are really sorry that your delivery experience was not to our usual high standard, but your feedback is invaluable. We will look in detail at the issues encountered and ensure we put in measures to prevent this from happening again. We do hope that you are however enjoying your Xbox
Reply from Exertis
Hello John, Thank you for taking the time to leave us such a positive review. It always gives the support team a great boost to know they are doing a great job
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Great service and super fast delivery
March 1, 2022
Reply from Exertis
Hello Warren, thank you so much for taking the time to leave your positive review, we really do appreciate this.
Brilliant company
Brilliant company. No hassle delivery when expected and kept me updated on the process
March 1, 2022
Reply from Exertis
Hello Gemma, Thank you for your positive review. We do pride ourselves on the service we provide so it is great to hear from our happy customers
Reply from Exertis
Hello Jordan, thank you for sharing your ordering experience. We do hope you are enjoying your Xbox
Super quick delivery
Super quick delivery, very accurate time scales & a number of updates!
March 1, 2022
Reply from Exertis
Hello Kieran, thank you so much for taking the time to leave your positive review - we really do appreciate it. We pride ourselves on our service levels so it is always great to hear that we are fulfilling our promises
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The delivery was on time and the…
The delivery was on time and the service professional.
March 1, 2022
Reply from Exertis
Hello Leon, thank you for your positive review. We really do appreciate you taking the time to do this. Hope you are enjoying your Xbox
I ordered it and it was delivered but…
I ordered it and it was delivered but there was no order details given to me and it just arrived one day in the post. Very odd.
March 1, 2022
Reply from Exertis
Hello, thank you for you informative review. Your feedback is very important to us so we will look at this issue in detail. We do hope it did not spoil your experience too much and you are enjoying your Xbox
Absolutely awesome
Absolutely awesome, a really easy way to get your Xbox x. It was quick and easy to fill out and very quick to get back to you if you are excepted. All in all a brilliant company and definitely recommended 5*****
March 1, 2022
Reply from Exertis
Hello Aaron, thank you so much for your positive review. We are delighted that you are happy with our service and thank you so much for the recommendation.
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