Expedia Reviews 

It used to be easy and now is next to impossible to make a reservation. Constant popups, unnecessary questions and confusing format changes have made it a very frustrating experience.

A hotel booking was made through Expedia for a short stay at the end of a cruise to Iceland. It turned out to be nothing like a conventional hotel as it is situated in an industrial area, has no reception, does not have conventional means of communication with a human and does not provide the services it purports to provide. On arrive we could not get access as the access code provided in an email is incorrect. When the door opened, other tenants told of the same problems. The entrance area was filthy. The booking was cancelled but not refund of the £402 paid.

Again the 93 percent One Star rating on Trustpilot says it all. Expedia operate in the US and the volume of complaints of a very similar nature mean that if consumer rights mean anything, they should not be licenced to operate.

I made a reservation through Expedia and was charged for it. However, when I arrived at the hotel, they had no record of my booking. After spending hours going back and forth with multiple Expedia agents, none of them were able to help resolve the issue.
As a result, I was forced to pay the hotel a second time just to have a place to stay. Since then, I have spent days and weeks calling Expedia to get my money refunded. Every time I contacted them, I received a different excuse and no real solution.
It has been over a month, and I still have not received my refund. The entire experience has been frustrating, stressful, and extremely disappointing.
I was a loyal Expedia customer and booked all of my trips through them, but after the way I was treated and the lack of accountability, I will never use Expedia again. I feel completely let down by a company I trusted for years.

On June 16, 2026, I prepaid Expedia more than $1,300 for two rooms at the Marriott Courtyard in Chester, Virginia, for a June 17–20 stay. Expedia confirmed my reservation and took payment in full. At check‑in, after my teams 10‑hour drive, my party were informed there was no reservation on file and that the hotel was overbooked. The hotel explained that the reservation had been cancelled on their side and that Expedia was selling rooms without confirming actual availability with the property.
Expedia never notified me that the reservation had been cancelled. My party only discovered this at the front desk after a long drive, and no backup plan because we reasonably relied on Expedia’s confirmation and payment receipt.
I then called Expedia’s customer service line. The representative (who identified herself as “Gab”) told me that the reservation had been cancelled and that they were simply refunding my money. There was no proactive outreach, no alternative accommodations arranged, and no meaningful effort to resolve the situation—just “we’ll refund you” after they had already taken my money and sold me rooms that did not exist.
This is not a minor inconvenience; it’s a serious failure of Expedia’s duty to provide accurate, truthful information about what they are selling. In practical terms:
• Expedia confirmed and charged my card for rooms that Marriott says were not actually available.
• Expedia did not inform me when the booking was cancelled due to overbooking.
• Expedia customer service refused to assist in securing replacement accommodations, even though their own process caused the problem.
Consumers use platforms like Expedia because we assume that a confirmed, prepaid reservation actually means a room exists and is held for us. In my case, that assumption was clearly false. Based on this experience, I cannot trust Expedia with any future hotel reservation, and I would strongly encourage others to consider booking directly with hotels or using more reliable channels.
Expedia should not be allowed to take reservations and accept payment without confirming that rooms actually exist and are being held. When they fail to honor confirmed bookings, the bare minimum should be: immediate notification, concrete assistance in securing comparable accommodations, and meaningful compensation for the disruption and additional expense—not just an after‑the‑fact refund and a shrug.

I booked a hotel through Expedia and subsequently received a message through Expedia’s messaging platform that appeared to originate from the property. The message requested guest verification and payment information. Because the communication was associated with my reservation and delivered through Expedia’s system, it appeared legitimate.

After following the instructions, I was charged $250 by an unrelated merchant. When I contacted the hotel directly, they confirmed that they did not authorize the charge and were not affiliated with the merchant involved.

What is most concerning is that Expedia later acknowledged that my booking was affected by a phishing incident involving unauthorized access to booking information and fraudulent communications sent to travelers. Despite this acknowledgment, Expedia’s response focused primarily on directing me to my card issuer rather than addressing the customer impact of the incident.

As a result, I had to dispute the charge, block and replace my payment card, spend significant time investigating the matter, and ultimately cancel my reservation because I no longer trusted the security of the booking and messaging process.

Travelers use Expedia because they expect a trusted platform for reservations and communications. When fraudulent messages can be associated with legitimate bookings, customer trust and confidence are seriously undermined. While I appreciate Expedia’s confirmation that an incident occurred, I was disappointed by the lack of meaningful customer remediation, accountability, or support following a confirmed security-related event.

Based on this experience, I can no longer recommend Expedia with confidence.

I trusted Expedia with my vacation booking because I believed I was booking through a reliable and reputable travel company. Unfortunately, this has turned into one of the worst travel experiences I have ever had.

I arrived at the apartment after a long journey only to be told by the property owner that they had no reservation for me. They said they had never received my booking and could not accommodate us. Imagine arriving with your luggage, expecting to check in, only to find yourself with nowhere to stay.

What made the situation even worse was Expedia’s customer support. Instead of taking ownership of a booking that I made and paid for through their platform, they repeatedly told me to contact VRBO. I did not book with VRBO—I booked with Expedia. My contract and payment were with Expedia, so I expected Expedia to resolve the issue instead of passing me between companies.

The live chat experience was incredibly frustrating. The representative failed to provide any meaningful assistance, offered no immediate solution, and ultimately left the conversation unresolved while I was still stranded without accommodation. At one of the most stressful moments of my trip, I was left feeling abandoned by the very company I trusted.

When customers book through a major travel platform, they expect that if something goes wrong, the platform will step in, investigate, and either secure alternative accommodation or provide immediate support. Instead, I was left to deal with the problem on my own while being redirected elsewhere.

This experience has completely destroyed my confidence in Expedia. A booking confirmation means very little if the company cannot ensure that the reservation actually exists when you arrive. Customer support should be there when customers need it most, not disappear or redirect responsibility.

I sincerely hope Expedia improves its customer service and takes greater responsibility for bookings made through its platform. No traveler should have to experience the stress, uncertainty, and disappointment that I did.

Based on this experience, I cannot recommend Expedia.

Expedia is an untrustworthy company, that provides unreliable information for your basic travels. Expedia is also unacceptable for their inaccurate website description, causing thousands of dollars in fees and delays. Inaccurate itinerary information caused us to be two hours late to a flight that we missed. Then having to spend $1200 on an immediate booking through the airline. And they claim they don’t have any responsibility for accurate airline information. I would never use this company again and highly recommend nobody else does. Book directly through the airlines only.

Update 7/15/26: after contacting Customer Support help per their request, I was given the runaround with the same old excuses, passing the buck for their responsibility. Proving that Expedia is an extremely unaccountable untrustworthy and unreliable Service. I would absolutely never recommend this business or any of their other brands.

Expedia owns several other brands including Hotels.com, Vrbo, Travelocity, Hotwire.com, Orbitz, Ebookers, CheapTickets, CarRentals.com, Expedia Cruises, Wotif, and Trivago.

All of which will take your money and deliver an extremely poor quality service.

Failed to maintain a room that we had booked seven (7) months prior. No notification from Expedia.com about the room being cancelled until we showed up, in a city where all rooms were booked.

Customer service reps that you can barely understand, and they are combative.

Book directly with hotels. I don't know how this company is in business except that they pay to be advertised at the top of search engines.

This is the parent company of Hotels.com. Frequently they list rooms that are not available as available and will allow you to book them and then refuse to refund any fees paid within a timely manner. I've had to initiate multiple credit card disputes in order to recover from errors that would be easy to fix with even the most basic customer service. This service seems to be on it's way out.

A response from Expedia.com on this review apologized and asked me to get in touch with customer service. I have done this already, by phone (3x), by email (6x), in person at the hotel with absolutely no favorable outcome. I don't understand how getting in touch with their customer service again would do anything but make the worst customer service experience of my life longer....but ok?

What's the point of not providing a service that you've been paid to provide and then patronizing paying customers as though they don't know how to use broken customer service channels, so as to trap them further in the doom-loop of non-support.

Believe me, as long as they have your money, they're satisfied, good luck getting any kind of help, even in the most obviously wrong circustances.

Buyer beware.

My husband and I had to cancel our trip to Kauai in February because of flood damage to our home. Our flights were non-refundable but we could use the credit until July. We rebooked the hotel for July, and we tried to get our Hawaiian Airlines voucher from Expedia, but it has now been 4 months and Expedia never provided the voucher. Despite hours-long phone calls and a BBB complaint, Expedia never gave us the booking voucher. Because of this, Hawaiian did the right thing and authorized a full refund of the non-refundable tickets. Because we booked through Expedia, Hawaiian said the refund would be processed through Expedia, but that they noted it in the ticket file so Expedia would see they're allowed to refund us. It has been over 2 weeks since Expedia acknowledged Hawaiian's refund authorization, but still refuses to refund us. Expedia is a thief; do not book with them.

Expedia is good for booking, but in case of problem they are absolutely useless and redirect you to the vendor.
Customer service management working schedule is organize according to local time, not USA .
In most cases it’s better to book directly from vendor.

Never using them again to book flights, was on a call with them for over an hour just trying to get my tickets changed

Booked a room at urban suits in waterloo ia, the air conditioner didn't work and It was over 80 degrees. They couldn't give me another room wouldn't give me a refund and expedia refused to help. I suppose they got their money and just doesn't care about their customers.

“Expedia unauthorized charged $3661 to my credit card for a hotel booking I never made. They used my saved card details without my permission or knowledge. This is a serious violation of trust and I believe it may be illegal. I demand an immediate full refund of $3661 and a clear explanation of how they stored and accessed my card information without my consent.”

Wish I read these before booking through them. Horrible. Wanted to change a flight and when unable to do so due to only owning a debit card i wanted to cancel and they were UNABLE to even cancel flights. Absolutely ridiculous! Mind you I was on the phone for 40mins just for them to not be able to do a single thing!

This company has a 1.2 (1 star) rating. I would rate them less than one. They advertise "fully refundable options" but when I attempted to exercise that option, they claimed the hotel refused the refund. The hotel claimed Expedia refused the refund. I informed Expedia 4 days in advance of my planned stay; they acknowledged by email that they had received my message. However, they neglected to inform the hotel. I consider the 1.2 rating over and above their interest in the customer. Dishonest business practices is about as low as you can go.

When things go wrong they pass the buck contact the airline rather than sort it happy to take your money I have travelled all over Europe never again will I use them I encourage anyone else to do the same

Expedia allowed booking for a car rental time that the car rental advertised as their hours were closed via their customer service line and Google business listing. It was impossible to cancel or change the car reservation through the car rental or expedia before the car pickup . Its been 2 weeks and received a run around with both the car rental and expedia pointing fingers at each other to handle. I still have not received a refund from expedia and had to contact expedia customer service several times which they refused to address multiple times in a timely manner. They denied and refused to refund me and the car was never picked up. Do not use expedia.

Giving Expedia even a one star rating is being too nice. I had a beach vacation planned but due to a family emergency I was not going to be able to make the trip. Their customer service and their customer service reps are horrible and not willing to listen or even try to help someone. I explained the situation and the many reps I talked to everyone of them kept interrupting me. I was told by one representative I would be able to get my money back then told something different when I of course was transferred to someone else. I would not recommend them.