Thank you for updating my information, this I think should off be done automatically and not for me to prompt you. When you consider any default is registered with credit agencies in days but takes... See more
Company replied
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Review summary
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Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more
Company replied
It's good for keeping me informed about things I need to know The only things I don't like is the price I'd have to pay per month to become a full member It's far too much to pay so I find this very... See more
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Your analysis rates me at 1200 giving a valuation as excellent. My bank, however, also offers a similar service and rates me as 657 out of 100 and just about rates me as good. I do not know which to b... See more
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Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.9
Great
6K reviews
Asks customers to review
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I spoke to Hassan who was fast friendly…
I spoke to Hassan who was fast friendly and efficient. I would rate him 10/10..I just wish whoever overlooks the monitoring emails would be the same and stop harassing me
August 12, 2026
Reply from Experian
Hello, Eileen.
Thank you for taking the time to leave your review. We're happy to hear about your positive interaction with our team member.
We appreciate you bringing the email monitoring concerns to our attention. As part of our service, we will sometimes email you to let you know if there's an item you need to be aware of, which it looks like it was the case in your instance.
We take all feedback on board however, so I thank you for taking the time to share your feedback.
Thanks, Stuart.
Reply from Experian
Hello Abbas,
Thank you for taking the time to leave a 5 star review. I'm pleased to hear that you received a quick response. Thanks, Dawid
This Company Keeps 'One' Abreast With…
This Company Keeps 'One' Abreast With All Relevant
Information-------
And Abreast Of Changes.
August 11, 2026
Reply from Experian
Hello,
Thank you for sharing your experience. I'm pleased to hear that the service helps keep you informed with relevant information and updates, making it easier to stay on top of any changes. I appreciate you taking the time to leave a review. Kind regards, Dawid
good free service but a bit expensive…
good free service but a bit expensive too join fully. not much info on free service, could be improved,
August 8, 2026
Reply from Experian
Hello Michael,
Thank you for sharing your feedback. I'm pleased to hear that you've found the free service useful. I also appreciate your comments regarding the information available on the free version and the cost of the full membership.
Feedback like yours helps highlight where improvements can be made, and I'm grateful that you took the time to share your experience.
Thanks,
Dawid
They was quite good at understanding…
They was quite good at understanding what had happened.
August 12, 2026
Reply from Experian
Hello Joseph,
Thank you for sharing your experience. I'm pleased to hear that your situation was understood and handled with care. I appreciate you taking the time to leave a review and share your feedback. Thanks, Dawid
Excellent customer service.
I'd had a bad experience with a scammer who had pretended to be from the fraud department of my bank.
I was worried that my identity had been stolen and I felt very vulnerable.
Gayathri treated my concerns with sympathy and respect. She ensured that my credit report was up to date and there had been no further fraudulent activity and no attempts to open credit cards in my name.
August 3, 2026
Reply from Experian
Hello Adrienne,
Thank you for taking the time to share your experience. I'm sorry to hear about the distressing experience you had with a scammer and the concerns it raised about your identity and credit report.
I'm delighted to hear that Gayathri treated your concerns with sympathy and respect, and was able to provide reassurance by ensuring your credit report was up to date and showing no signs of further fraudulent activity. I appreciate you recognising Gayathri's support and taking the time to leave such kind feedback - rest assured this has been passed over to Gayathri.
Thanks,
Dawid
Reply from Experian
Hello Maddie,
Thank you for your feedback. I'm pleased to hear that you received a swift response and great service. I appreciate you taking the time to leave a review and share your experience. Kind regards, Dawid
Very helpful and understanding staff
August 12, 2026
Reply from Experian
Hello Stephen,
Thank you for sharing your experience. I'm pleased to hear that you found the staff helpful and understanding. I appreciate you taking the time to leave a positive review and share your kind comments. Thanks, Dawid
Reply from Experian
Hello,
Thank you for your review. I'm pleased to hear that you found the service easy to use. I appreciate you taking the time to share your feedback. Kind regards, Dawid
My score does not reflect my life…
My score does not reflect my life today. I have payed of my mortgage and virtually all old debts apart from the loan i took out with my mortgage northern rock (together loan) I refuse to pay the full monthly payments until they resolve the issue that this type of loan left us tied in and we couldn't go anywhere else. I pay a token £35 a month to Landmark i think, they have changed names multiple times. Anyway i have tried to explain all of the with credit agencies but they don't or won't see it my way so i have my score supressed and labled missed payment when in fact i haven't missed a payment, ive just lowered them
August 12, 2026
Reply from Experian
Hi Fiona,
I'm sorry to hear you feel this way.
I can understand why this would be frustrating, particularly when you've already taken the time to explain the circumstances surrounding the account and have raised a query about how it's being reported.
Having looked into your account, I can see this has already been investigated with the company reporting the information. As the information on your credit report belongs to the lender, any changes to the way the account is reported would need to be agreed and supplied by them. We can't amend the data ourselves without their instruction.
I appreciate that this isn't the outcome you were hoping for, especially when you feel your current circumstances aren't being reflected in the way you'd expect.
Kind regards,
Stefan.
Reply from Experian
Hello.
I'm glad to hear we were able to help!
Have a great day, Claire.
Great customer service
Very helpful and quick response from the support team regarding my dispute. Special thanks to Aliza for handling it efficiently.
August 12, 2026
Reply from Experian
Hello, Mirko.
I'm glad to hear of your experience!
It's lovely to hear of your Experience with one of our agents. I'll make sure to pass this on.
I'm glad we could provide the support you needed and resolve your issue promptly. Our team is committed to delivering quick, effective assistance to help customers with confidence.
Have a great day, Claire.
The chap was very good and answered my…
The chap was very good and answered my query within 4 minutes
August 12, 2026
Reply from Experian
Hello, George.
Thank you for taking the time to leave a review.
I'm delighted to hear that your issue was resolved so quickly. Our agents are dedicated to providing helpful and efficient support, so it's wonderful to see their efforts reflected in your experience.
Thanks, Claire.
Ridiculous was questioning why my credit score…
I was questioning why my credit score had gone down - your agent did very well. However, the system is fundamentally flawed in my opinion because I don’t owe anyone any money therefore I’m not making regular payments is bizarre strange. And as for the statement you have paidAnd as for the statement you have paid off smaller percentage of your debt over the last two years .
I don’t have any debt like the above message suggest which is grammatically wrong and suggest I owe money when I don’t. I find this particularly offensive once a day is paid it’s paid. You can’t spread it over two years and say you’re not making regular payments cause there’s nothing to repay. This seems to be too much for experience and the wording really does need to be changed.
August 12, 2026
Reply from Experian
Hello, Grant.
I'm glad our agent was able to help!
I also appreciate your comments about our scoring system. We've designed it to help customers better understand how lenders may view the information on their Experian Credit Report. As the information on your report changes, your score may change too, helping you track your progress over time and understand factors that could affect your eligibility for credit.
Thanks, Claire.
I’m removing this it’s not up to date I…
I’m removing this it’s not up to date I can never get credit for anything off these sites and you shouldn’t have to pay 15 a month to build your credit up I work full time and own my home still can’t get anything.
August 12, 2026
Reply from Experian
Hello, Paula.
Thank you for taking the time to leave your thoughts.
I'm sorry to hear you're disappointed by recent lending decisions. I understand how frustrating this can be.
We're committed to supporting our customers and helping them keep their Experian Credit Report up to date. However, please allow 6 to 8 weeks for changes to your credit account information to appear on your report. This is because lenders generally update us monthly, and the timing of those updates can vary.
If it's been more than 8 weeks and the information still hasn't been updated, please contact us through the 'Contact Us' section of our website or app and we'll be happy to look into this for you.
I'd also like to clarify that CreditExpert (£14.99 per month) Subscription doesn't automatically improve or build your Experian Credit Score. Instead, it provides additional insights, tools, and guidance to help you better understand your score and the factors that may affect it.
If you'd prefer to stay on our free service, there's still plenty of support available. Our website and app contain a range of helpful articles and FAQs on declined applications, credit scores and reports, many of which can be accessed without logging in online.
I hope this has helped, Claire.
Experian is clearly a passive service
Experian is clearly a passive service. It relies on the creditors updating them, not thr other way round. This seems to take anything from 4 to 8 weeks or even more to update. If you put in an enquiry you just get a pop up saying wait. If you try to take that further, you just get a standard email saying wait. I have been using Experian for years but it does make you wonder why it costs £14.99 a month for a passive service that does nothing really. Yes they have to keep the technology going and up to date, but don't expect any kind of human service. You won't get it.
August 12, 2026
Reply from Experian
Hello, Irene.
Thank you for taking the time to leave a review.
We're dedicated to supporting our customers and helping them keep their Experian Credit Report up to date. However, we do ask that you allow 6 to 8 weeks for updates or changes to your credit account information to appear on your Experian Credit Report.
This is because, while we usually receive updates from lenders and other companies on a monthly basis, the timing and amount of information shared can vary. As a result, changes may not appear until the next reporting cycle.
If it has been more than 8 weeks since the information you expected to see on your Experian Credit Report was updated and the change is still not showing, please contact us through the 'Contact us' section of our website or app. You can also call us directly using the in-app dialling feature, and we'll be happy to look into this for you.
We provide telephone support to our CreditExpert customers who subscribe for £14.99 per month. However, if we can answer your question before transferring you to an agent, we'll always aim to do so, helping you get the information you need as quickly as possible.
You can find our more about what's included in our different subscriptions under the 'My Subscriptions' section of your account.
If you have any further questions, please don't hesitate to get in touch through the 'Contact us' page on our app or website. We're always happy to help.
I hope this helps, Claire.
It was okay to report my payments was…
It was okay to report my payments was clear off by DRO because I'm facing some difficulty for paying my bills every month and the creditor was fantastic and understanding, and still waiting my credit score going up thank you for your help
August 12, 2026
Reply from Experian
Hello, Hyacinth.
I'm glad we were able to help!
We know that every customer's situation is unique, and our team is always here to offer support and guidance with your Experian Credit Report and Score whenever you need it.
Have a lovely day, Claire.
Live chat very helpful & friendly
Live chat very helpful & friendly! Fast service too.
August 12, 2026
Reply from Experian
Hello, Mrs Cain.
I'm glad you've had such a positive experience with us!
We know how important it is to get the right answers quickly, so our team is dedicated to providing customers with prompt, helpful support whenever they need it.
Have a lovely day, Claire.
Reply from Experian
Hello, Viorel.
I'm glad to hear you think so!
Our team is committed to providing the best possible support, and it's wonderful to see you've experienced this.
Have a great day, Claire.
Reply from Experian
Hello, Mrs Kim.
Thank you for your five-star review!
I'm glad we've been able to help. We're always here to support you, so please don't hesitate to reach out if you need any further help in the future.
Thanks, Claire.
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