As you will see from other reviews they hide away in the small print (that you have to scroll down to on the email) that whatever subscription you have chosen (3,6 months etc) will automatically ren... See more
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If I could give a minus five (-5), that would be correct. Received zero service and even though I had tried to prevent the automatic renewal, it renewed and when I reached out to their “customer servi... See more
I tried to cancel all email from your company, but was still receiving emails. so I reached out again and reached out on the contact us tab. Right after I submitted the request, I received a personall... See more
Company replied
How to stop these rubbish emails. Auto bot sending alot of wrong and false info. I have unsusbcribed multi time i am keep geting emails. Is there any human working with experteer.com or any sensible p... See more
Company replied
Company details
Information provided by various external sources
Thousands of open premium job offers starting at € 60,000 on Experteer. Headhunters, recruiters, top jobs, jobs for specialists, managers and executives.
Contact info
Germany
- www.experteer.com
1.8
Poor
834 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Concern Regarding Recruiter Engagement
I initially expected to work directly with a headhunter or recruiter to support my job search. Instead, I followed the instructions to update my profile, but none of Experteer’s recruiters viewed it. While I’m disappointed in the service itself, I’m genuinely grateful to Jan in customer support for listening to my concerns and processing a full refund. Thank you for your assistance.
May 13, 2025
Unprompted review
Reply from Experteer
Dear user,
we are very happy that we were able to assist you with your request and we appreciate your feedback.
We wish you the best for your career!
Kind regards,
Your Experteer Social Media Team
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I have trialed many job search vendors…
I have trialed many job search vendors over the years and this is by far the worst. Not only did I receive very few relevant leads, but they billed me repeatedly. Most search firms will credit you back if you cancel your subscription after the renewal date. Experteer refused to do so. They keep your money even after you've canceled the subscription. You feel completely scammed by them.
June 4, 2024
Unprompted review
Reply from Experteer
Dear Ms. Sabatino,
We are sorry you were not satisfied with our service and that you missed the cancellation deadline for your subscription.
Every customer is informed about the subscription model during the sign-up proces. This information is clearly displayed next to the price plan that the user chooses.
As indicated, the cancellation is possible until the last day before the renewal.
If you have any further questions you may send us an email to support@experteer.com.
We wish you the best for your career!
Kind regards,
Your Experteer Social Media Team
Scam, will charge you again and again... for nothing
Subscribed with them in desperate times when looking for a job. Not even one interview in 3 months. The same jobs you can find in public domain without paying.
Did not use the service for 8 months, and they just auto-renewed my subscription!
No option to cancel subscription on your profile - you have to email them to get that done.
Classical scam practise.
February 24, 2025
Reply from Experteer
Dear user,
thank you for your message and feedback.
We are sorry that you were not satisfied with our service and that you missed the cancellation deadline for your subscription.
Our customers are informed about the subscription model when they sign-up for the service. This information is clearly displayed next to the price plan that the user chooses.
You can easily cancel at anytime in your account or by sending an e-mail to our customer service via support@experteer.com.
Experteer selects positions from multiple sources, thereby guaranteeing you an extensive selection of leading positions. This includes exclusive headhunter positions as well as a broad range of leading positions, that we gather directly from companies and job boards for you – making it easy for you to filter out the most suitable offers. You can not only filter by industry and function but also by salary and original source of jobs.
At Experteer you can also find many jobs from the hidden headhunter job market, that are posted exclusively in our network and also many jobs from small companies, that can rarely be found on other job boards.
In order to offer you the best possible quality and up-to-dateness of these jobs, we replace approximately 10.000 jobs per day.
For any further request, please contact us as indicated.
Kind regards,
Your Experteer Social Media Team
Exceptional Customer Service and Empathy
I recently faced an issue with my Experteer subscription due to a tight financial situation. After contacting their customer support team, I was truly impressed by their willingness to listen and help. They demonstrated an empathetic mindset and promptly resolved my concern by canceling the pending invoice as an act of goodwill.
Experteer’s customer service team went above and beyond to assist me during a challenging time, and I am deeply grateful for their understanding and support. It’s rare to find such a solution-oriented and compassionate approach to customer care these days.
Thank you, Experteer, for prioritizing the human aspect in your services. I wouldn’t hesitate to recommend your platform to others.
January 15, 2025
Unprompted review
Reply from Experteer
Dear Ms. Riquelme,
we are very happy that we were able to assist you with your request. We really appreciate your positive feedback.
For any further questions related to our service, do not hesitate to contact us via support@experteer.com.
We wish you the best for your career!
Kind regards,
Your Experteer Social Media Team
misleading billing info / scam
I opted for '1 month subscription' which ended up being a rolling monthly subscription without my knowledge. Luckily I spotted the charge in my banking app, only to realise I had been paying €30 per month for a service I only wanted for 30 days!
The CV review was ok but got zero job prospects from the site (even when I didn't realise I was still paying for it!).
I think it's very misleading on the part of the company not to be clear on their billing structure, it's borderline scamming. Steer clear, do not subscribe, you will mainly just get spam emails.
December 12, 2024
Reply from Experteer
Dear customer,
Please note that the Premium subscription is renewed according to the duration you selected when you signed-up. This means that, if you signed-up for a monthly plan, you can cancel it every month if you don't want a renewal.
Every customer is informed about the subscription model during the sign-up proces. This information is clearly displayed bellow the price plan that the user chooses.
Cancellations can be submitted via email or directly under your Account even one day before the renewal. It is very flexible and has no deadlines, you can even cancel right after subscribing and it will be taken into consideration by the end of the acquired period.
If you have any further questions you may send us an email to support@experteer.com.
Kind regards,
Your Experteer Social Media Team
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An awful service do not use
An awful service. The algorithms send through inappropriate opportunities for my experience and qualification. There was no account given for my location requirement either. Saved searches were irrelevant to the results.
No personal service and I cancelled my account last year and they took another payment this year.
I have subsequently been talking to a professional organisation and they were amazed that you had to pay for this type of service. They offer it for free and gain a commission from the employer.
Do not use this service. If there were zero stars I would have given that.
December 9, 2024
Reply from Experteer
Dear customer,
We are sorry you were not satisfied with our service and that you missed the cancellation deadline for your subscription.
Every customer is informed about the subscription model during the sign-up proces. This information is clearly displayed next to the price plan that the user chooses.
Cancellations can be submitted per email or directly under your Account even one day before the renewal. It is very flexible and has no deadlines, you can even cancel right after subscribing and it will be taken into consideration by the end of the acquired period.
If you have any further questions or need additional help you may send us an email to support@experteer.com.
Kind regards,
Your Experteer Social Media Team
Awful Service/ Scam
Stay away!!! This is an awful service, there was no value provided by their site and any potential role I saw, was "not available" when going to apply. They collect your information and provide no alert or warning when the renewal comes up and continue to charge for a service they don't provide. Customer service was even worse, as I tried multiple times to contact and only heard back once after 3 days.
UPDATE: As shown by their response, this company has terrible customer service. While the renewal policy is shown on the initial payment screen, there is no warning that it is about to renew. I actually canceled on the renewal date and also e-mailed the company at around 9:00am EST on 11/12, and then again around 12:30pm EST on 11/13, asking for a refund as I did not find their service useful. They responded 3 days later at 6:00am EST on 11/15 letting me know they would not refund anything. This site requires you to fill out a ton of information and pushes the premium subscription that does nothing as they are just looking for the membership fees.
November 11, 2024
Reply from Experteer
Dear Joseph,
We are sorry that you were not satisfied with our service and that you missed the cancellation deadline for your subscription.
Our customers are informed about the subscription model when they sign-up for the service. This information is clearly displayed next to the price plan that the user chooses.
You can easily cancel in your account or by sending an e-mail to our customer service via support@experteer.com.
Please note that the customer service is only available Monday to Friday during local business hours, however any request will be processed according to the customer's initial contact date.
For any further request, please contact us as indicated.
Kind regards,
Your Experteer Social Media Team
Stay away from this company
Stay away from this company. They spend more time spam harassing you trying to sell you a premium membership for jobs they don't let you see without one, resume building advice, consulting etc than they do actually trying to place you. This isn't a job placement agency or one that even helps you at all. It's a website that takes postings you'd find for free on indeed, reposts them on their site behind a paywall and trick you into thinking it's a premium service you're being offered. Save your money and time and stay away from these unethical scammers.
November 18, 2024
Reply from Experteer
Dear Jake,
thank you for your message and feedback.
A Premium membership grants you full access to all of Experteer’s services – you can use it to access and apply to all available job openings, see which recruiters have viewed your profile and also confirm any recruiter contact requests.
Plese kindly note that we inform our customers about automatic renewal during the subscription phase. In addition, the cancellation of the Premium subscription is possible anytime and until the last day of the subscription period.
Unfortunately, we could not find any inquiry or emails sent to our customer service department.
For any questions or additional support, please contact us by e-mail at support@experteer.com.
Kind Regards,
Your Experteer Social Media Team
Just for money
Sign up and the majority of communication you get is to tell you how unlikely it is to help unless you pay premium - very poor offer
November 21, 2024
Reply from Experteer
Dear user,
thank you for your message and feedback.
Experteer offers two types of memberships: Basic and Premium.
Our platform is for highly qualified leading professionals with an annual salary starting £ 45K.
The Basic Membership is free of charge for an unlimited period of time. Users may complete a detailed profile and upload relevant documents. This membership gives candidates a good overview of the market and is suitable for people who are eager to find out more about their current market value. With this information on hand candidates can decide whether to become an Experteer Premium Member.
With a Premium Membership, you have full access to all of Experteer’s exclusive services – you can access and apply to all available job openings, see which recruiters have viewed your profile and also confirm any headhunter contact requests.
We would kindly ask you to contact our support team to resolve any type of query.
You can contact our customer support team at any time at: support@experteer.com
Kind Regards
Experteer Social Media Team
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Charges at the end
Thank you for responding to my concern below. "They collect all your data, and once you have spent all your valuable time on it, you will be asked to pay a large amount before the final stage to submit the application. These charges should have been mentioned in the beginning so that we will decide whether to waste time in registration or not.
November 8, 2024
Unprompted review
Reply from Experteer
Dear user,
We are sorry that our platform did not meet your expectations.
Please note that we also offer our customers to register as Basic members for free.
The Basic Membership is free of charge for an unlimited period of time. Users may complete a detailed profile and upload relevant documents. This membership gives candidates a good overview of the market. With this information on hand candidates can decide whether to become an Experteer Premium Member.
If you need help to understand how our product works, please contact our customer service at support@experteer.com and we will be happy to help you!
Kind Regards,
Experteer Social Media Team
Very fast and thorough response.
July 10, 2024
Unprompted review
Reply from Experteer
Dear Mr. Heath,
we greatly appreciate your positive feedback. We are very happy we could help.
Kind regards,
Your Experteer Social Media Team
Overpriced, not useful, deceptive practices
While Experteer discloses its auto-renewal policy upon signup (in small print), they do not send any kind of warning or reminder before the renewal hits your card. In addition, their cancellation process is misleading at best. After submitting a cancellation request, the website tells you (in small print) to watch for an email with a link to confirm that you really want to cancel. I missed it the first time and had to watch my Gmail Spam folder for it.
When I submitted a support request on the DAY of my auto-renewal asking for a refund, they responded with screenshots of the policy and essentially said "tough luck". While the company is within its right to enforce the terms of its policy, this is a prime example of the difference between "being right" and "getting it right."
On top of all that, Experteer is not particularly useful when compared to competitors liked LinkedIn, Ladders, etc.
All told - It's a very expensive service that should be better than it is, coupled with deceptive business practices. Buyer beware.
June 25, 2024
Unprompted review
Reply from Experteer
Dear Mr. Wendt,
We are sorry you were not satisfied with our service and that you missed the cancellation deadline for your subscription.
Every customer is informed about the subscription model during the sign-up proces. This information is clearly displayed next to the price plan that the user chooses.
Cancellations can be submitted per email or directly under your Account even one day before the renewal. It is very flexible and has no deadlines, you can even cancel right after subscribing and it will be taken into consideration by the end of the acquired period.
If you have any further questions you may send us an email to support@experteer.com.
Kind regards,
Your Experteer Social Media Team
SCAM, SCAM and SCAM.
THE SMAE SITUATION as this message. SCAM, SCAM and SCAM. Threaten to increase fee if not payement. Never trust this company. Scam that will charge you for 3 month and you cannot cancel
Terrible experience i stopped using service after they keep sending me unrelated job recommendations they still want payment for 3 month NEVER USE THIS SERIVCE IT IS SCAM
June 15, 2024
Unprompted review
Reply from Experteer
Dear Mr. Tran,
We are sorry you are not satisfied with our service and that you missed the cancellation deadline for your subscription.
We would like to point out the fact that the job offers you receive are not only based on the entries in your profile but also on your own searches in our job search page. We have explained this functionality and suggested the use of the saved searches in your account, which you have not used at all.
Our customers are informed about the subscription model when they sign-up for the service. This information is clearly displayed next to the price plan that the user chooses.
You can easily cancel in your account or by sending an e-mail to our customer service to avoid the renewal.
You can always write us at support@experteer.com and we will gladly review your profile and give you tipps on the job search.
Kind regards,
Your Experteer Social Media Team
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STAY AWAY and do not sign up
STAY AWAY and do not sign up for any subscription or service as they will continue to bill you without your authorization and then tell you “Too bad it’s been billed".
They send spam e-mail about expired roles, but don’t send reminders about your subscription. I received an email with a job opportunity and to get to know details about the job it was required a subscription of 15 days that I happily paid with my credit card, but to my disappointing surprise this old job was not available since a long time ago, hence a definite spam. They also did not clearly inform me that my 15 days purchase subscription will be automatically renewed on a quarterly basis not even mentioning the cost involved. Don't sign up in the first place, and if you do get tricked into getting an account, make sure you log in and delete your account.
May 2, 2024
Reply from Experteer
Dear User,
we are sorry that you missed the cancellation deadline for your subscription.
Our customers are informed about the subscription model when they sign-up for the service. This information is clearly displayed next to the price plan that the user chooses.
You can easily cancel at any time in your account or by sending an e-mail to our customer service if you don't need an ongoing subscription. The cancellation is taken into consideration at the end of your subscription plan.
Please contact our support team if you have any specific questions.
Kind Regards,
The Experteer Social Media Team
Despite a delay, concerns addressed
Although, not the fastest response, the customer service team do listen to complaints and can rectify problems effectively.
They did respond and react to my concerns so have amended my review accordingly.
May 10, 2024
Unprompted review
Reply from Experteer
Dear Mr. Ridett,
Thank you for your review. We are happy that we were able to help you with your request!
We wish you the best!
Kind regards,
Your Experteer Social Media Team
quick respons
May 13, 2024
Unprompted review
BEST Email Cancellation Request Response EVER!
I tried to cancel all email from your company, but was still receiving emails. so I reached out again and reached out on the contact us tab. Right after I submitted the request, I received a personally drafted email from your organization. What a nice way to respond to customers that want to unsubscribe. Because the experience was so good, I will consider rejoining your org. GOOD JOB!
May 9, 2024
Unprompted review
Reply from Experteer
Dear Kathleen,
Thank you so much for your kind review. We greatly appreciate it and we are happy we could help.
We wish you the best!
Kind regards,
Your Experteer Social Media Team
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Really good site
Really good site, A little bit expensive if looking for work over a long time.
May 3, 2024
Unprompted review
Reply from Experteer
Dear Christiaan,
we greatly appreciate your positive feedback. We are very happy we could help.
Kind regards,
Your Experteer Social Media Team
Hervorragende Plattform
Hervorragende Plattform, super Job-Listings, keine nervigen Pop-Ups wie bei Stepstone. Super Service!
April 26, 2024
Unprompted review
Reply from Experteer
Sehr geehrter Herr Ivan Ivanovic,
wir freuen uns sehr, dass wir Ihnen helfen konnten und bedanken uns für Ihre positive Bewertung.
Wir wünschen Ihnen für Ihre weiteren Karriereschritte viel Erfolg.
Mit freundlichen Grüßen,
Ihr Experteer Social Media Team
It's a SCAM
It's a SCAM! Do not trust this company. What they advertise as a one-month subscription is not true. They automatically extend the subscriptions. I paid for a month and didn't receive any contact with recruiters or any offer—zero, nothing. Then, they automatically extended it for another month. Since my Visa card didn't have a balance, they automatically downgraded me to basic. Now, they're asking me to pay for the time the contract was automatically extended, during which they didn't provide any premium service. Be CAREFUL. They will threaten you. I've handed this over to my lawyer and won't waste any more time dealing with scammers.
January 1, 2024
Reply from Experteer
Dear Tina,
thank you for your message and feedback. We are sorry that you missed the cancellation deadline for your subscription.
We inform our customers about automatic renewal during the subscription phase. In addition, the cancellation of the Premium subscription is possible anytime and until the last day of the subscription period.
Unfortunately, we could not find any inquiry or emails sent to our customer service department. To receive personalized support, please contact our customer service department.
We will be happy to assist you with your request.
Sincerely,
The Experteer Customer Service Team
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