Explicit Poets Reviews 203

I bought sunglasses in their store in Athens. After a few months of usage the small metal piece on frame fall out. I couldn’t exchange it since I am not from Athens/Greece. I had the best and kindest experience with their customer service. They send a new pair of sunglasses in the same week. Otherwise they have beautiful selection of sunglasses and I can truthfully recommend to check it out, on website or if you are in Athens you should visit the store because it’s very pretty.

Fantastic frames and also the staff are great because help me asap

This is the third time I’ve bought their glasses because I love their designs, and this time the shipping company lost my package. When I reached out to the support team, Explicit Poets immediately took action and didn’t hesitate to replace my order. I received it within just 3 days!

Very few brands go above and beyond like that — I’m truly grateful to them. Thanks!

They offered me a discount code even though the promotion had ended, so I was really happy about it. I ordered two pairs of sunglasses (Rick and Mark), and they are absolutely perfect. The value for money is excellent!

I a 150% recommend Explicit Poets.

The sunglasses are impeccable, I ordered 4 pairs and all of them are perfect.

The service is unbelievable, it got shipped from Europes and received it within days.

Will be placing another order soon.

Thank you so much for the incredible product and service.

Really disappointing experience.
I emailed the returns address over a day ago with my order number (#124832), asking for return instructions and a return label – no reply at all.
There’s also no clear way to initiate a return on the website.
Terrible customer service. Won’t be ordering again.

I haven't seen the glasses physically yet, but the customer service they have is enough to give 5 stars. My first order got stolen after it was delivered. Even though it is not their responsibility after that point, the Explicit Poets team helped me in every step and also basically replaced my stolen glasses. Truly grateful, thank you.

Bought a pair from Explicit Poets and was really happy with them. Had to reach out to customer service, and they were amazing — super quick and genuinely helpful. 10/10 from me.

My second pair of sunglasses ordered from EP – the quality and design exceed my expectations considering the price. Their order processing and delivery service are also the best I’ve ever experienced. I placed my order Thursday before lunch and received them at the same time the next morning – from Greece to Sweden!!

price-performance ratio is ok.
the frames are nice looking but to be honest they don't feel very valuable.

If you want to order several models to try them on at home, be aware that sending back the glasses you don't need will cost money.

"Restocking Fee: For returns involving three (3) or more items, a €5 restocking fee applies per item.
Shipping Costs: Since returning 4/4 pairs will bring your order total below the free shipping threshold, we’ll need to deduct the shipping cost that would have applied for your revised order total."

In my case:
€159.60 (original amount paid) - €20 (restocking fee) - €9.90 (shipping cost) = €129.70 - shipping costs back to athens.

so, ordering 4 pairs and sending back 4/4 costs me around 50€.

to be fair they also offer:

A Green Return Alternative

We understand that the return process can be time-consuming and costly, and we’re also mindful of the environmental impact caused by additional shipping. That’s why we’d like to offer you a more convenient and eco-friendly option—a Green Return solution.

Keep the sunglasses, and we’ll issue a partial refund of 35% (€48). This way, you avoid the hassle of returning the items while helping to reduce carbon emissions. You could even gift the sunglasses to a friend or family member who might enjoy them!

It would make a much better impression if you would know about the returning costs etc before you order.

Everything perfect. Beautiful glasses and fast and problem-free shipping. Good quality and good packaging.

They look cool but aren't well made. I bought my first pair in Greece and loved them, but later I noticed the lenses scratched very easily and the frames became discoloured. They weren't over top expensive and so I bout 2 for 1 pair on black friday. Of those 2 pairs one of the frames just broke while i was cleaning the lense, I and maybe worn them 6 or 7 times. I ask for a new pair and was told I could buy 2 pairs for the price of one.

Basically they are fashion glasses if you live somewhere liek Australia and you have harsh sun and you need a durable pair of glasses I would avoid these.

I ordered two pairs of sunglasses. They both look and feel nice, but I especially like the one from the Choice collection. Feels high-end, the glasses have an amazing color and excellent visibility.

When I got my order, one of the glasses had the wrong lens tint. I contacted support, and they shipped another package within 12 hours of my request. No questions asked.

Very happy with the customer support and the glasses themselves. I don’t understand how people can complain so much here.

If you are looking for cheaper alternative to MOSCOT Lemtosh, i highly recommend the Choise John, with acetate frame. Great quality to fair price! Fast shipping and great service!

Update: The customer service refunded the money and gave me an 1+free coupon. Thank you for this gesture. Even they didnt get the goods back. But it's not my fault as customer that DHL charges the receiver money for recovering a return.

Anyway thanks for the offered solution. I ordered now a new pair of glasses. hope this one fit good. Returning is not an option anymore.

First Review: Costumer service and products are good until you buy. Once you want to exchange or refund a glasses you dont hear anything anymore from explicit poets customer service.

I send 3 glasses back with priority DHL to Greece (60€). DHL is waiting 2 weeks for delivering to explicit poets and need just a form filled out by explicit poets because the package comes from outside the country. They dont care. "nick" who was very responsive and friendly at the beginning is now not answering at all.

They just want to sell products as much as possible but no serious costumer care. very sad because some of the glasses are really good.

If you want to buy to test the product dont believe there is a chance of returning back if you dont like it. Your money is gone anyway. keep it it throw it away.

If you’re looking for a truly stylish and high-quality yet affordable pair of glasses, this is the place for you!

The price-performance ratio is unbeatable, and the product arrives well-packaged with a premium feel.

I would highly recommend purchasing an EP glasses to anyone who wants great quality for a low price.

Amazing! Good service! Good product and good customer service

Buyer Beware , purchased two pairs of sunglasses , credit card charged , no merchandise received

Perfect quality, fit, design and lenses!

I love these glasses and have had several pairs over the years. They are stylish, modern and an excellent quality price ratio. On top of it, I was impressed by their client service -thank you Nick! The delivery is fast, if you have any problem Nick answers quickly and fixes it. Highly recommended, just look at the website and you will certainly find a nice model for you.